Customer Service Front Desk

kpmadriz**@KARLA gmail.com ***-***-MADRIZ **** Minden, Nebraska 68959

Dependable and courteous Front Desk team member with excellent administrative, customer service and financial management abilities. Trained to demonstrated guest satisfaction. Organized and flexible with over three years of proven performance in fast-paced, high-stress level environments. Listening skills

Fluent in English and Spanish

Leadership skills

Communication skills

Organization

Problem resolution

Customer service

Effective Multitasking

Front Desk Receptionist Just For Ladies - Kearney, NE 09/2019 - Current Welcomed members, and engaged in friendly conversations while conducting check-in process. Arranged special accommodations for members and guests to maintain optimal satisfaction Computed member billings and posted charges to room accounts. Balanced accounts and conducted nightly audits to keep bookkeeping current. Set member reservations and processed check-ins and check-outs for our pool. Completed basic maintenance and repair.

Drafted and maintained incident reports, daily activity logs and other documents requested by management.

Assisted with administrative tasks, including filing, answering phones and checking pool levels. Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.

Service Crew Runza - Minden, Nebraska 11/2016 - 03/2020 Operated kitchen equipment to weigh, measure and mix ingredients according to recipes. Cleaned and sanitized kitchen workspace by sweeping, mopping and wiping down counters. Maximized customer satisfaction by quickly addressing and resolving complaints with food or service. Assisted manager in opening and closing operations, including cleaning, securing and balancing daily funds and receipts.

Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin. Resolved customer complaints with urgency and positive action to satisfy guests and promote return visits. Unloaded deliveries, stocked and rotated products and monitored inventory to confirm sufficient food and supplies on hand.

Continuously met productivity goals by working hard, taking on extra tasks and supporting team needs. Demonstrated technical expertise and became go-to person on computerized credit and debit card payment system.

Greeted and served guests with warmth, courtesy and efficiency. Trained new employees by explaining rules, procedures and job responsibilities. Summary

Skills

Experience

Education and Training

Minden High School Minden, NE 05/2019

High School Diploma

Central Community College Kearney, NE Expected in 05/2021 Associate of Science: Criminal Justice

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