Curriculum Vitae

Nadia Dos Santos

add8g6@r.postjobfree.com

Residing in NI

Telephone number – +044 (0-756*******

Professional achievements – 95% Guest Satisfaction through Departmental Trainings in Customer Care, Induction trainings, Product knowledge, Cultural diversity, Mission and Vision and Skills Trainings through out of the Hotel. Implemented online “Lobster Ink” self-training – tracking staff progress.

Personal Details

Nationality: Bulgarian Citizen

Languages: Bulgarian, English, Russian, basic German Driver’s license: Yes Code 8/ B

Objective

Over the past 21 Years I have gained extensive knowledge of the hospitality industry and most operational functions thereof. I am a responsible, self-driven and ambitious person and given all my experience gained through the years have become very flexible and able to adapt easily to any challenge that may arise.

Some of my strengths are eye for detail, strictness, thinking out of the box and many more. Educational Background

Tertiary education:

Bulgarian – Dutch Institute for Hotel Management and Hoge Hotel Maastricht Diploma of Hospitality Management

Grade Date of Completion:

1996

Secondary education:

Sofia High School

Diploma for successfully completed Secondary Education Grade Date of completion:

1988

Relevant Experience

Birchwood Hotel and OR Tambo Conference Centre 665 accommodation rooms, 65 conference rooms the biggest 3000 sitting capacity, Johannesburg South Africa Payroll Manager and in charge of the logistics departments December 2016 – Sept.2019 Overview of Job Scope

Locking of PRP clocking system, calculating and loading of variables to 700 odd employees, loading and terminating employees, Interviews, Participating in Learnership selection, Exit interviews, Uniforms, departmental meetings, provident fund, medical aid on all employees, reports and audits on payroll

Ensuring the scheduling of the logistics, ensuring all the departments receive their stock in time, organising the removal of linen from the different venues to onsite laundry, organising of moving of necessary furniture depending on the function, ensuring storerooms are organised and external suppliers are contacted if extra furniture is needed. Training Manager December 2014 – December 2016

Overview of Job Scope

Development of training material; Facilitating trainings; Analysing training impact, Skills gap analysis and facilitating remedial action; Planning of training calendar; General administration and month end reports; Planning, implementation and co-ordination of Learnerships, Sourcing training providers, Liaising with CATHSETA and training providers Control and reporting on training budget, Induction Training of new employees, Skills training in Housekeeping and Food and Beverage departments, Assessing of FOH, Accommodation Services and F&B learners.

Executive Housekeeper January 2010 to December 2014 Overview of Job Scope

Running smooth operation of the Housekeeping department, Scheduling of staff, monitoring budgets, Stock control, Monitoring of Guest satisfaction, Motivating of staff Disciplinary enquiries, Training of staff, liaising with other departments to meet guests needs Conducting meetings, Appraisals, allocating tasks, deep cleaning planning and executing, communication with maintenance department, Problem solving, handling of Guest complaints, measuring of productivity of staff. Laundry handling, assessing Learners as per NQF. Conference Centre Manager 300-seater restaurant / 1000 conference delegates February 2009 to November 2010

Overview of Job Scope

Responsible for a conference venue can seat 1000 delegates, Restaurant 300, Ensuring running smooth operation of the Conference Centre, Scheduling of staff, monitoring budgets Stock control, assisting in monitoring of Guest satisfaction, motivating of staff Disciplinary enquiries, Training of staff, liaising with other departments to meet guests needs Conducting meetings, Appraisals, allocating tasks, problem solving, handling of Guest complaints, Hygiene control.

Executive Housekeeping Manager responsible for 450 Rooms and 45 staff January 2006 to December 2008

Overview of Job Scope

Ensuring running smooth operation of the Housekeeping department, Scheduling of staff, monitoring budgets, Stock control, monitoring of Guest satisfaction, motivating of staff Disciplinary enquiries, Training of staff, Liaising with other departments to meet guests needs, Conducting meetings, Appraisals, Allocating tasks, Deep cleaning planning and executing, Problem solving/Handling of Guest complaints, Updating Standards of performance

Training Manager December 2002 to December 2005

Overview of Job Scope

Submitting Workplace skills plan, Quarterly Customer service training for all staff Spot-check quality of service in all departments, Establishing of training gaps and Skills training facilitating, Learnerships

Birchwood Hotel and OR Tambo Conference Centre, Johannesburg South Africa Human Resources Manager January 2001 to November 2002 Overview of Job Scope

Day to day HR matters, Disciplinary, different training programs for specific departments Standard operational procedures in place, submitting workplace skills plan, Quarterly Customer service training for all staff, Spot-check quality of service in all departments Establishing of training gaps and organising and facilitating of trainings, Learnerships Birchwood Hotel and OR Tambo Conference Centre, Johannesburg South Africa Executive Housekeeping Manager -153 rooms 17 staff January 1999 to December 2000 Overview of Job Scope

Birchwood Hotel and OR Tambo Conference Centre, Johannesburg South Africa Receptionist January 1998 to December 1998

Overview of Job Scope

Night audit, Checking in and checking out of guests, Switchboard, Reservations, Cash up, Handling of Guest complaints

Dunkin Donuts

Store Manager January 1997 to December 1997

Overview of Job Scope

Opening the store, Overlooking the daily operations, Maintenance issues, Quality control Training, Cashing up

Staff hours

Reason for leaving – relocating to South Africa

Connex [Pty] Ltd

Personal Assistant January 1990 to December 1994

References

Salzina Stoyanova

HR Manager +27-11-897-****

add8g6@r.postjobfree.com

Bradley Partridge

General Manager +27-11-897-****

add8g6@r.postjobfree.com

Maurice Strijp

Director +27-11-897-****

add8g6@r.postjobfree.com

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