Product Manager

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Luis Gago, PMO®

San Francisco Bay Area C. (***) 319–7383 add8fw@r.postjobfree.com linkedin .com/in/luisgago OVERVIEW

An accomplished product management professional with over 12 years of experience in business strategy, agile methodologies, and lean operations. Expert on product growth, Scale Agile Framework, and leading high- performance product development teams. Thrives under fast-paced, collaborative, and dynamic environments. Adds value through strategic business planning, excellent analytical skills, communication and presentation skills, and cross-functional relationship building.

PROFESSIONAL EXPERIENCE

PACIFIC GAS & ELECTRIC (PG&E) – DIGITAL CATALYST GROUP San Francisco, CA Aug 2015 - Current Internal Enterprise Software Solutions & Digital Experience team leading PG&E’s Digital Transformation. Product Manager (Feb 2018 - Current)

Responsible for leading customer engagement and scrum product teams in the delivery of innovative mobile iOS and web solutions using design thinking and agile to create a digital field worker experience for PG&E. Defining the product roadmap, performance metrics, leading user pilots and prototypes, monitoring application performance, and launching internal tools and new mobile and web construction products.

• Coordinated customer-facing sessions with the software development team member to improve the product adoption, understanding and motivate a more efficient consumer experience feedback process.

• Led research and content development for teaching End User Training sessions for groups of over 50 people. Leverage facilitation skills with students to improve the onboarding experience and user feedback.

• Conducted ideation and innovation sessions using design thinking principles to help articulate user needs & requirements to support and inform the vision and product strategy while facilitating the product life cycle. Lead Product Analysts (Oct 2016 – Feb 2018)

Responsible for managing internal customer experience, engagement and support, gather data and requirements, and translating those into solutions that can influence product operations and roadmap. Led groups aligning around a customer-centric mobile development model, defining business priorities and roadmap, and partnering with product managers to develop the strategy and support model for new enterprise SaaS replacing legacy solutions.

• Performed QA and UAT for product features for mobile and Web applications to ensure product release, technical specification, launches plans, and user research impact KPIs and OKRs positively.

• Served as SME (subject matter expert) and point of contact to turn customer needs into user stories and detailed software documentation for various user-friendly enterprise product development initiatives.

• Partnered with cross-functional stakeholders to develop business cases for budget approvals for mission- critical products.

• Coordinated enablement & training efforts on how to scale agile methodologies and product development to support PG&E s digital transformation.

• Developed custom dashboards and data reports to provide business insights to leadership, help identify trends, and inform decision-making.

Senior Program Manager (Aug 2015 – Oct 2016)

Responsible for implementing continuous improvement projects utilizing Lean Six Sigma (LSS) and Organizational Change Management methodologies to drive performance. Develop solutions to improve productivity across the division. Created business intelligence dashboards to the Executive team on complex projects and initiatives.

• Led program scoping, scheduling, and charting for PG&E’s equipment central operations program and generated results of over $6M in savings in FY2016.

• Influenced negotiating process between PG&E’s sourcing team and vendors by leveraging historical equipment usage data to optimize budget allocation.

• Designed and implemented a new program management reporting system to mitigate project risks and improved tracking program metrics.

• Improved stakeholder communications by developing and implementing a consistent reporting framework for cross-departmental programs following industry best practices. Luis Gago C. (617) 319–7383 add8fw@r.postjobfree.com 2 Inland Metal Technologies Hayward, CA Dec 2013 – Aug 2015 Hardware Metal Fabrication and Assembly for Aerospatiale, Automotive, Telecom, and Healthcare Industry. Program Manager (Dec 2013 – Aug 2015)

Responsible for operational strategy and end to end process mapping for new program lifecycle. Managing the implementation and coordination of process improvement initiatives for business and operational excellence and leading strategic plans to improve various workstreams and production lines.

• Developed technical solutions to business issues by defining, analyzing data, and documenting functional and non-functional business requirements for clients with sensitive and confidential information.

• Led the engineering team in technical projects for the design and implementation of new workflows and process management to improve lines’ throughput in alignment with the company’s strategic direction.

• Designed and implemented the automation of processes and new manufacturing operations layout resulting in an 11% increase in productivity and a 16% reduction in costs.

• Build strategic partnerships with engineering, sales, and product marketing teams to ramp up the product knowledge base and business acumen of products to improve business value-delivery to customers. Fiat – Chrysler LATAM Sep 2008 - Jul 2012

Multinational automotive company employing over 51,000 people worldwide. Operations Engineer (Dec 2010 – Jul 2012)

Responsible for managing production and standardization of processes in the painting division. Developed and implemented data-driven initiatives and improvement projects leveraging Lean manufacturing and Kaizen methodology. Partnered with various department’s supervisors to implement innovative logistics solutions to ensure high quality, successful delivery of a more reliable, and robust process for the distribution of parts. Operations Supervisor (Apr 2009 – Dec 2010)

Responsible for leading the project documentation and business planning of strategic initiatives for the assembly division establishing accountability plans to address operational issues and improve manufacturing efficiency. Process Engineer (Sept 2008 - Apr 2009)

EDUCATION

UC Berkeley, Hass Business School Berkeley, CA (2019-2019) Product Management Program

HULT INTERNATIONAL BUSINESS SCHOOL Boston, MA - Shanghai, China (2012-2013) Master of Business Administration (MBA) - Concentration in Business Operations and Project Management UNIVERSIDAD METROPOLITANA Venezuela (2003-2008)

Graduate Certificate in Business Management (2008) Bachelor of Science in Production Engineering (2003-2008) ADDITIONAL INFORMATION

Certificates: Project Management Professional (PMP)® #2275502 (Project Management Institute), Certified SAFe® 5 Product Owner/Product Manager # 506*****-**** & Certified SAFe® 5 Practitioner #942*****-**** (Scaled Agile, Inc.)

Languages: English, Spanish, Portuguese and Italian. Methodologies: Agile, Waterfall, Kanban, Lean & Lean Six Sigma, SCRUM. Technologies: Data visualization & Business Analytics (Microsoft Excel, MS Project, Power BI, Tableau, Visio, Google sheets), Project Management tools (Jira, Asana, Microsoft project, Trello), Work Management (SAP), Industrial Design (Autodesk AutoCAD), Database Management (SQL), Product Design & UX/UI (InVision), Other systems

(Microsoft Office Suite, Google Cloud Apps, Adobe Photoshop).

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