Manager Customer

Tyler Cornia

***** ***** ******* **** *****

Tel: 801-***-****

Herriman, Utah ******.*****@*****.***

Experience

MF9

Orem, UT

Director of Project Management

February 2020 to present

Responsibilities

●Auditing and establishing a working process from project initiation to deliver of requests for the client’s brand partners

●Running all project operational responsibilities (resourcing, budgets/financials, future scoping.)

●Participation in account-wide meetings and conversations to identify potential opportunities to organically grow the client relationship by working with key account leads.

● Working with a co-located and cross functional teams. Understand

●the strategic pillars of the business unit to help prioritize re

●quests

●Recruit, select, orient, coach and motivate new and existing PM’s

●Recommend pricing adjustments for customers where needed

●Initiate, coordinate and enforce optimal operational policies and

●procedures

●Assign tasks appropriately and appraise results

●Investigate, select and oversee software for the following: Project

●Management and internal communication

●Build a scalable Infrastructure to allow for growth

●Set the standard on how to work well with Clients/Internal both written and verbal communication.

Moss Inc.

Salt Lake City, UT

Project Manager

April 2015- February 2020

Responsibilities

●Manage internal IT, development,preproduction, design, and fabrication teams. Responsible for ensuring the final products and projects meet and exceed customer expectations.

●Oversee major customer accounts in retail product rollouts and corporate rebranding.

●Manage major projects for convention and exposition Tension fabric structures.

●Assist customers in initial design work of corporate environments and projected exposition spaces, to ensure customer wants and companies’ capabilities align.

●Manage multiple projects worth 5 Million annually

Accomplishments

●First Project Manager at Moss to receive certificate for Projection Mapping and completion of the first successful Projection Mapping project.

●Specifically requested as Project Manager by Sephora cosmetics to manage all Moss components going into all new stores, renovations, and roll outs.

●Managed projects for Disney, Chevrolet, Hyundai, Lockheed Martin, PAC12 networks, Cars.com and Dish Network.

Ponds Plumbing and Heating

North Salt Lake, UT

HVAC and Plumbing Technician

Nov. 2014- April 2015

Responsibilities

●Experienced at handling any level of emergency. Troubleshoot, repair, and provide quality work on Plumbing and HVAC equipment.

●Educate customer on what went wrong and procedure of repairing and maintaining equipment to ensure the longest life possible.

●Provided quality customer service. Maintained highest level of customer satisfaction in company with many returning customers asking for me personally.

●Project bidding. Bid many projects to ensure best price for customer while allowing the company to maximize profits. Wrote up customer invoices.

●Project management. Managed projects ensuring that project and its scope of work were completed to company and customer specifications.

Accomplishments

●Maintained highest level of customer satisfaction in company. Top-rated technician. Received awards for positive customer reviews and professionalism. One of few qualified to work both sides of service for the company.

Trillium US Inc.

Portland, OR

West Jordan, UT

Field Service Engineer/ Project Manager

Nov. 2010- Nov. 2014

Responsibilities

● Managed Oregon facilities test room. Responsible for testing warrantied equipment and overseeing testing of all equipment that shipped from the facility.

● Serviced the largest accounts including Fairchild Semiconductor in West Jordan, UT and ON Semiconductor in Pocatello, Idaho.

● Troubleshooting electrical and mechanical issues on dry pumps (Edwards,

Alcatel, Ebara), chillers, and heat exchangers. Diagnose and fix Electric Modules, Sensor modules, Gas ballast issues, temperature control issues.

● Installation of TIM’s (tool interface modules), dry pumps, chillers.

● Work heavily with pump SPM software to change internal configurations of the pump software to meet the needs of the customer’s specifications.

● Manage the sites’ pump and chiller inventory keeping an adequate number of spares on site. Oversee wet pump to dry pump conversions.

● Answer any technical questions that any customers or potential customers may have.

● Conduct on-site trainings on PDM navigation, basic pump troubleshooting, SPM Software.

● Traveled bi-monthly to Pocatello, ID with service visits to San Jose, CA and Phoenix, AZ for equipment start-up and installation.

● Trained new Field Service Engineers in Minneapolis, Minnesota and San Antonio, Texas multiple times.

●Assumed responsibilities over sites when customer tensions were high.

●Project Management. Oversaw the pump variance reduction project and chiller variance reduction project. Oversaw equipment installation and facility install and tear out work.

●Recorded all pump failures, inventory and contact with customers through daily paperwork and reports.

●Managed Multiple projects worth 35 Million Annually

Accomplishments

● Maintained lowest on-site failure rate in the company due to extensive on-site testing.

● Single handedly serviced largest grossing accounts in the company.

●Saved company account with On Semi, Pocatello, ID.

● Self reliant employee, as I was the only face to face contact and Utah employee in a Clackamas, Oregon based company.

●Was transferred with all moving expenses paid and a raise to move to Portland, OR when Utah territory was dissolved.

24 Hour Flood Response

Lehi, UT

Mitigation Manager

Aug. 2009-Nov. 2010

Responsibilities

● Assessed damage and best course of action to mitigate the loss caused by flooding.

● Determined the source and extent of the water damage.

● Assessed equipment to determine most efficient way to dry out, including dehumidifiers, air movers, TES systems (High Heat Systems), and HEPA filters.

● Met with insurance adjusters and homeowners to review damage and necessary repairs.

● Mapped out damaged areas to ensure all restoration work was completed correctly and recorded for insurance purposes.

● Made sure all needed equipment is clean, maintained and on the trucks at the beginning of the day.

Accomplishments

● Made manager position in 3 months.

● Received many safety awards for running safe effective crews.

● Boasted quickest dry outs in the company.

Education

College: SLCC, UT 2008-2009; Western Governors University 2019 BS-BMIT

Subjects Studied: Plumbing and heating, Construction Management, Business and Information Technology Management

Certifications: COMP TIA project+ Project Management certified

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