Office Coordinator
Resume:
Regina Mallett
Detroit, MI 313-***-****
add8c7@r.postjobfree.com
Dynamic business professional who excels at developing processes designed to improve productivity within the workplace. Skilled at participating in community outreach programs helping keep the organization in touch with the local communities. Skilled at identifying areas of improvement designed to increase customer satisfaction. Experienced at leading and directing diverse teams while improving communication in the department. Award-winning professional recognized with two certificates of award for using communication skills and bringing issues to resolution.
Core Competencies
Scheduling Insurance Verification and Authorization Patient Relations Cash Handling Billing Leadership
Communication Quality Assurance Performance Management Task Management Conflict Resolution
Relationship Management Records Management Office Administration Appointment Setting
WORK EXPERIENCE
Beaumont Hospital Taylor, MI Office Coordinator 2019 - Present
Organized and assigned duties to employees. Reviewed and approved time records for office staff. Scheduled upcoming meetings for staff and physicians. Liaised between the physicians and the Director. Resolved problems and complaints involving office service and activities. Does quarterly compliance audits. Assists with special project. Responded to physician requests surrounding office issues. Trained and educated team members on company policies and staff practices. Utilized Misys System, Kronos Payroll, Epic, and EMR,Care and Medical Records. Covers for directed report during absences.
Improved employee performance by evaluating team members and taking disciplinary action as needed.
Developed methods to establish and clarify customer objectives.
Optimized staffing levels by strategically scheduling team member
Beaumont Hospital Farmington Hills, MI Business Office Assistant 2008 – 2019
Contact insurance companies to obtain authorizations for various services rendered. Promote the health and well-being of patients by scheduling new and follow-up appointments. Ensure accuracy when handling petty cash; reconcile cash daily to prevent errors in accounting. Enter billing information into the system.
Prevented payment delays by verifying insurance benefits prior to appointments.
Everest Institute Dearborn, MI Instructor 2008
Planned, prepared, and delivered quality classroom instruction in lectures. Implemented and managed company policies and procedures. Educated and supported students as needed. Motivated students by being sensitive to their concerns. Expanded student knowledge by assigning homework assignments and quizzes and writing the corresponding keys. Graded tests and papers and recorded grades in the system. Maintained head counts and attendance sheets.
Achieved the assigned retention rate.
St. John Providence Health System Southfield, MI Office Manager 2006 – 2008
Organized and assigned duties to employees. Reviewed and approved time records for office staff. Scheduled upcoming meetings for staff and physicians. Liaised between the physicians and the Director. Resolved problems and complaints involving office service and activities. Registered patients within the office. Responded to physician requests surrounding office issues. Trained and educated team members on company policies and staff practices. Utilized Misys System, Kronos Payroll, and Care and Medical Records.
Improved employee performance by evaluating team members and taking disciplinary action as needed.
Developed methods to establish and clarify customer objectives.
Optimized staffing levels by strategically scheduling team members.
ADDITIONAL WORK EXPERIENCE
Office Coordinator, Deighton Family Practice Center
Substitute Teacher, Southfield Public School
Customer / Clinic Service Representative, Henry Ford Hospital
EDUCATION AND TRAINING
Master’s Degree in Psychology Coursework, Phoenix University
Bachelor’s Degree in Management, Detroit College of Business
Associate Degree in Business Administration, Lewis College of Business
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