BINNY CHOPRA

*** * ******** *** *** ***

Los Angeles, CA

): 832-***-****

*: add8c3@r.postjobfree.com

A performance-driven professional with over 16 years of experience in:

-Sales Management -Service Experience -Client Service

-Human Resource Development -Learning & Development -Talent Development

-Performance Management -Policy Deployment -Employee Relations

-Vendor Management -Client Relationship Management -HR Generalist Function

Skilled in designing & conducting customised training programmes geared towards optimising knowledge and operational efficiencies of the organisation

HR experience in Banking, Insurance and Financial Services, Manufacturing, HealthCare/Medical Service Provider, Directional Media

Proficient in overseeing smooth implementation of HR policies for manpower planning, performance management system, recruitment, selection, induction, orientation and development of new employees in the organisation through career and succession planning

CAREER MILESTONES

Skilled in G-Suite, MS Office including MS Word, MS Excel, MS Powerpoint, Google Docs, Google Sheets, SAP, CRM, LMS, Windows-98, MS DOS, dbase, Networking and Internet Applications, Google Adwords Certified, SEO and keywords knowledge

Successfully recruited, mentored & coached the teams in areas of Sales Process, Train-The-Trainer, Facilitation & Customer Relationship Management, provided valuable inputs to achieve targets & profitability

Deftly implemented ISO processes, adhered to compliances and carried out internal audits to monitor quality management system performance, maintenance and improvement of management systems

Completed Young Leadership Development Program, trained on capital markets, fundamental & technical analysis of stock markets & financial planning; 7 habits of highly effective person, influencing &persuasion skills, high impact presentation program, facilitation skills certification

PROFESSIONAL EXPERIENCE

Nov’17-Current Madan Logistics as a Consultant

Key Results Areas:

Use IT systems to manage delivery times

Allocate and manage staff resources according to changing needs

Scheduling daily and weekly routes

Managing and co-ordinating with distribution companies to have timely pick ups

Track inbound and outgoing shipments

Planning drivers and load scheduling for multi-drop deliveries

Communicating effectively with clients and responding to their requirements

Assisting in staff payroll

Ensuring all transportation documents are properly filed

Checking bill of lading

Keep organized records of vehicles, schedules and completed orders

Ensure compliance with company policies and shipping legislation

Stay up-to-date with safety regulations

Using Google sheets and docs to track every pick up and drop off and sharing the spreadsheets

Sept’17-Current Nordstrom Rack, Los Angeles-Service Experience Associate

Key Results Areas:

Responsible for Cash Handling and Sales Transactions

Achieving Internal Store Target by opening new customer Credit Card Accounts and Rewards Memberships

Ensuring all sales transactions are as per the procedures

Ensuring loss prevention

Engaging Customer for upward sales

Maintaining Store Customer Service Standards

Significant Achievements:

Achieving New Customer Credit Card and Rewards Accounts

Positive Customer Feedback

Deferred many losses by helping loss prevention

Apr’13-Jun’16 Dantal Hydraulics Pvt. Ltd., Gurgaon as Manager-Training Head & HR

Key Result Areas:

Responsible for Heading Training Department, supervising online marketing operations and assisting in HR Generalist role

Establishing Training Department and mapping training needs, imparting training, liaising with training vendors, managing EHS training &customer training requirement and skill matrix assessment

Carrying out online promotions and handling organisational branding & marketing activities

Significantly Achievements:

Recognized as:

oCertified ISO 9001:2008 Internal Auditor

oCertified First Aid Provider

Actively attended a workshop on ROI in training using Jack Philips Model

April12-March13 Getit Infomedia (Previously Known as Getit Infoservices) Pvt. Ltd., NOIDA as Training Manager

Key Result Areas:

Imparted sales & internal employees’ training across North, South & West India and planned & launched new products (like e-commerce & SEM) in the market with sales team

Prepared content, hosted joint sales calls and converted new sales accounts

Created training calendar as per the TNA and developing new training modules

Facilitated recruitment & interviews of sales personnel

Organized sales induction programmes & delivered product training to new hires of different departments & call centres

Conducted trainings for inbound as well as outbound call centres/BPO

Rendered motivational, PEP, time management, team management, etc. related soft skills trainings

Managed training records, achieved high participant feedback scores and maintained training impact as per the KPIs

Addressed all employee issues & created awareness on company policies, legal, and compliance matters

Developed new training content and updated the existing one as per company requirements

Managed trainings on new product launches for the sales team

Significantly Achievements:

Certified as Google Adwords Fundamental &Advanced Exam

Managed Sales & Skills Training to sales, call centre teams, and internal staff. Maintained excellent relationships across multiple functions with channel partners and sales teams leading to employee retention and career advancement

Sep’06-Apr’12 Tata AIA (Previously Tata AIG) Life Insurance Co. Ltd., Delhi-NCR as Territory Training Manager–Alternate Channels (Delhi and Rajasthan)

Key Result Areas:

Managed the Delhi & Rajasthan territories leading a team of 4

Organized Sales Managers Induction Programmes and delivered training to corporate agents, brokers & bank employees

Trained Relationship Managers of HSBC, DBS, Punjab National Bank and UBI banks on cross-selling of our products with other investment products as part of complete financial planning; trained Standard Chartered Bank and Citibank Employees on Credit Life

Provided IRDA, sales skills and product training for sales persons of company partners based on needs identified in accordance with learning and development strategy

Conducted trainings on Group & Credit Life Products, Persistency Channel- Welcome & Reminder Call Centre, etc.

Significantly Achievements:

Certified as FACILITATOR for conducting Train-The-Trainers

Recognized as the only female Territory Training Manager

Secured “Sirius Award” for highest FSO Activisation continuously in the entire north training team & attained highest activisation across North territories

Distinction of winning “Non-Stop80 Awards” every quarter

May’05-Sep’06 Bajaj Allianz Life Insurance Co. Ltd., Delhi-NCR as Training Manager-Group & Alternate Channel

Key Result Areas:

Delivered training to sales team, group insurance teams, corporate agents, brokers and franchisee employees

Maintained relationships with the channel partners

Supported Insurance Service Representatives development by monitoring results and activation after training

Responsible for managing training requirements of Delhi, NCR & Haryana Region

Created new training modules as per company requirement

Significant Achievement:

Effectively handled the activisation of Sales Team within training and developed induction handouts for Sales Managers

Oct’04-May’05 HDFC Standard Life Insurance Co. Ltd., Delhi as Associate Trainer Consultant (Sales Trainer)

Significant Achievement:

Successfully handled activisation of sales team within training to have logged in a record amount of new business premium

Aug’03-Oct’04 ICICI Prudential Life Insurance Co. Ltd., Chandigarh as Unit Manager

Significant Achievement:

Successfully recruited a team of 25 licensed advisors in 5 months & collected premium of 20 Lacs in 6 months

May’02-Aug’03 SRL Ranbaxy Ltd. (Clinical Reference Laboratories), Chandigarh as Sales Officer

Played a pivotal role in attaining 110% of sales targets in routine investigations by starting from scratch in Chandigarh territory and developing company’s clientele with leading doctors & laboratories

ACADEMIC DETAILS

Panjab University – B.S. in Botany, Zoology & Chemistry May 2000

Guru Nanak Dev University, MBA Marketing Major and H.R. Minor May 2002

Completed a Research Project on Over the Counter (OTC) Drugs to Study the Consumer Awareness and Marketing Effectiveness of OTC Drugs sponsored by Surya Medicare Ltd., Chandigarh

Distinction of being the:

oVice-President of Literary and Debating Society 1999-2000

oSecretary of Literary and Debating Society 1998-1999 in college

Organised food services for Special Olympics, National Games, 1998 as a Member of Rotaract Club

International Youth Festival SINM 2000 at Panjab University, Chandigarh

Literacy Project as a part of campaign under National Literacy Mission

PROFESSIONAL ACHIEVEMENTS

LOMA 280 Certified

Certified as Facilitator for conducting Train-The-Trainer

Associate Exam 5 papers cleared from Insurance Institute of India in Nov’07

Google Adwords Fundamental & Advanced Exam Cleared

Certified ISO 9001:2008 Internal Auditor from Vincotte International

Certified as Subject Matter Expertise (SME) for underwriting, AML and KYC

Certified for Accident & Health Product Training by Faculty from TALIC Hong Kong, NEEV (Sales Skills)

Languages: English, Hindi and Punjabi

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