Office Customer Service

OFFICE MANAGER

A dynamic, resourceful and energetic individual with over 6 years’ experience, who is comfortable with being the “go to” person for anything related to the smooth operation of an office. Much experience in providing a full secretarial, administrative and office management support to work colleagues in a busy office environment. Having a proactive and flexible approach to juggling many different priorities and able to work autonomously and take ownership of all aspects of a task or project.

KEY STRENGHTS

Proficient in the Microsoft Suite Team player Communication Task Prioritization

Leadership Quick Learner Customer Service Attention to Detail Honesty and Integrity

PROFESSIONAL HISTORY

Team Assistant, PwC October 2019 – April 2020

Support PwC Senior Managers and Directors; prepare expense reports, book flights and hotel reservations, handle incoming mail, arrange outgoing mail, setup meetings and meeting rooms

Document production (EL, SOW, Proposals) via Docsonline

Act as a liaison between my client and BA to prepare billing draft for clients

Fulfill any printing, binding, scanning and other requests via Premier Office

Schedule meetings with clients; book meeting rooms and arrange for catering

Accounts Payable, Iscar Tools (Maternity Coverage) Sept 2018 – October 2019

Code and pay out employee expenses

Process vendor invoices, maintain an up to date system, and cut cheques

Act as an assistant to GM of Canada

Process GST, payroll and corporate tax payments

Note any direct deposits for Accounts Receivable from bank on a weekly basis

Assist Financial Controller with month end tasks

Organize flight and hotel reservations for employees

Team Leader – Management, RW & Co. Dec 2017 – Jun 2018

Open the store; replenish shelves/racks, open POS systems, set up goals and zoning of employees

Closing of the store; ensure store is clean and tidy, close POS systems

Complete markdowns, change signage, coordinate merchandising

Train new hires, greet customers, resolve customer escalations, manage cash terminals, meet sale goals, resolve schedule conflicts

Ensure timecards are correct and execute payroll Saturday evening

Customer Service Representative, Town & Country Market Nov 2016 – Nov 2017

Ensure excellent customer satisfaction; handle customer inquiries, charges disputes, special requests, and customer complaints

Assist managers and store owners with day to day operations; placing orders with vendors, replenishing stock, inventory, preparing deposits, and readying tills for next shift

Train new hires; OLG Lottery machine, cash register, routines of each shift, stock and inventory, teach efficient processes – point of sales, multi-tasking, soft-skills (to build customer rapport, gain client loyalty and retention)

Office Manager, BeneFACT Consulting Group Jun 2016 – Sep 2016

Responsible for all administrative and general operations including Health and Safety, asset tracking, invoice and payment processing), parking, equipment leases, office supplies, cleaning contracts, travel and hotel bookings for employees

Setting up work space for new hires (computer, phone, training account), new hire orientation and on-boarding as well as off-boarding (collecting equipment, ensuring accounts are inactive, removing security access, updating employee file)

Provide assistance to the Legal, Finance, Sales, HR and IT departments as well as the CEO

Office Manager, VarageSale May 2015 – Sep 2015

Manage and facilitate the day-to-day activities to ensure smooth running of the office

Greet visitors, direct incoming calls, organize meeting rooms, manage all deliveries and shipments to correct departments

Handle travel and hotel arrangements for out of town employees and guests

Complete expense reports for out of town employees, maintain and replenish petty cash as well maintain vendor pricing, contracts and agreements

Purchase and manage office and kitchen supply inventories

Coordinate and lead logistical changes to the office space expansion, internal office moves, and new hire onboarding procedures.

Office Manager, Starlight Investments (Maternity Coverage) Mar 2014 – May 2015

Employed by Starlight Investments but provided equivalent support daily to the following entities: Starlight U.S. Multi-Family, True North Commercial REIT, and True North Apartment REIT

Manage reception desk and reception area; direct incoming calls, greet clients, organize conference and meeting room bookings

Assisted in move to new office (packing of boardroom, kitchen, office supplies and reception area) as well as overseeing installation of electronic blinds and wallpaper in boardrooms after the move

Provide support to other internal departments; HR, Finance, CEO’s Executive Assistant

Opened, sorted and distributed all incoming mail and couriers and organize all outgoing regular mail, and couriers (regular, rush and urgent) for all entities

Administrative Assistant, Oracle Canada Jul 2010 – Feb 2014

Receptionist duties; manage phone system, greet and guide visiting customers, help employees’ with their inquiries, handle maintenance issues, preparing announcements/emails, verifying ID’s for potential new hires

Provide support to Facility Coordinator, mail room, as well as Facilities in Head Office

Maintain the email distribution lists for Markham, Montreal and Quebec City

Running reports; Open P.O., National Quarterly Open P.O., Headcount/Capacity Plan, Space Assignment with Definition, Flex Program, Badge Reports, PN Updates

Scheduling meetings and meeting rooms, organizing catering for events as well as transportation to and from the airport

Responsible for requesting access badges and VOIP phone numbers for any new hires and transfers

EDUCATION

Standard First Aid & CPR, Canadian Red Cross 2012

Ontario Secondary School Diploma, St. Margeurite d’Youville Secondary School 1999

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