Manager Customer

R.RAJKUMAR, MBA, DWA.,

EMAILID:***********@*****.***

MOBILE: +91-730*******

CAREER OBJECTIVE

Intend to build a career with leading corporate of hi-tech environment with committed and dedicated people, which will help me to explore myself fully and realize my potential.

WORKING EXPERIENCE

HR & Admin Manager - Classic Two Wheeler India Pvt. Ltd. (Top Group Of Companies), Coimbatore, from January 2018 to Till date

HR & Admin Manager - Marvel Autos (Top Group Of Companies), Erode, from August 2016 to January 2018

HR & Admin Manager - Marvel Automobiles India Pvt. Ltd .(Top Group Of Companies), Salem, from August 2014 to August 2016

Role & Responsibilities:

Recruitment, Retaining & Resignation process monitoring and follow up

Liaison with H.O. in respect of wages, C&B dispersal.

Managing and controlling Manpower, Material & Machine (3M) works and utilization.

In the development for employees’ empowerment various Training and Execution shall be done.

Assist sales team in business acquisitions, planning, retention and management.

Ensure outstanding customer satisfaction by maintaining strong working relationships.

Provide proper refund and compensation to customers on time.

Prepare HR documents like employee’s employment contracts and new hire guidelines.

Liaison with Government bonds and reassuring for client audit based on the client requirement

Maintaining and planning for monthly business scalability.

Schedule and conduct status meetings with appropriate development resources and customers.

Guide and lead team members to deliver products/services that meet or exceed the customer requirements.

Maintain complete and accurate customer correspondence data.

Handling an overall administration activity which includes material inwards and outwards, Procurement, Security management, Transport, Housekeeping and Food &Beverages as per 5’S.

Formulating monthly management report and publishing to the leads.

Bill processing & its clearance confirmations with the vendor partners.

Continuous follow up on the salary and incentive credit on time.

Processing monthly and yearly performance review and selecting the star performer.

Maintaining the outstanding database and rectifying the same.

Negotiate and manage agreements through business contract process.

Leading people support team for customer feedbacks and resolving all customer issues.

Identify and develop problem solving methodologies to resolve customer issues.

Monitoring the sales and service fund collection and withstand all the cash records for entire branch.

Taking care of all liability and assets and clearing the obstacle

Performing internal finance audits from time to time in order to ensure that the company finances are being managed appropriately.

Handling company legal activities.

Maintaining of inventory database and following the ageing report of stock for analyzing FIFO method and planning for liquidate the old age stocks.

Carry out data and liaison with Bank officials for loan accounts renewal and completion of renewal by accompanying with Loan department.

Conducting motivational activities on monthly basis to improve the target.

PREVIOUS EMPLOYMENT

Company name : JEEVA FAB TEXTILES

Designation : Supervisor

Period : Feb 2013 to July 2014

Role &Responsibilities:

Handling cash transaction and bank activities

Prepare monthly P&L report.

Stock maintenance.

Deal with vendors and Parties.

Prepare monthly wages and attendance report.

Company name : TITAN PRECISION ENGINEERING DIVISION

Designation : Time Office Supervisor

Period : July 2012 to January 2013

Role &Responsibilities:

Short listing & maintaining of applicants data base.

Coordinating between the candidates & the Interviewers.

Proper scheduling & execution of Interview plans for smooth functioning.

ACADEMIC QUALIFICATIONS

Master of Business Administration

HR&MARKETING

[2010-2012]

Aggregate: 75%

Paavaai Group of Institutions (School of Management Studies), Namakkal.

Bachelor of Business Administration

[2007-2010]

Aggregate :60%

H.H The Rajah’s College, Pudukkottai.

H.S.C

[2005-2007]

Aggregate :69%

Government Higher Secondary School, Chittode (Erode).

S.S.L.C

[2004-2005]

Aggregate :52%

Government Higher Secondary School, Chittode (Erode).

AREAS OF INTEREST

Human Resource Development

Finance

Marketing

People management

Training and Development

COMPUTER PROFICIENCY

Windows XP & Vista

Windows 10

MS office

Diploma in Web Animation

Autonet software

Tally

SUMMER INTERNSHIP PROGRAM& PROJECT-EXPERIENCE

IN-PLANT Training at Tamilnadu Co-operative Milk Producer Union Ltd in Erode.

A Study on Talent Management at Titan Industries Limited, Precision Engineering Division, Hosur. (Final Project in MBA)

PERSONAL DETAILS

Date of Birth : 25thMAY 1990

Gender : Male

Marital Status : Married

Father Name : Mr. Rajarathinam

Languages known : English, Tamil

Expected Location : Wiling to relocate anywhere

Permanent Address : Edaiyathamangalam, Manamelkudi Taluk, Pudukkottai Dt

Tamil Nadu – 614620, India.

REFERENCE

1.Mr.Gowrishankar S, HR, Marvel Group, Mob No: +91-999*******

2.Mr.Vigneshwaran. S, Legal & Recovery officer Marvel Group, Mob No:+91-962*******

DECLARATION

I hereby declare that the information furnished above in this form is true to the best of my knowledge and belief.

Place: R.RAJKUMAR

Date: (Signature)

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