Office Assistant Customer Service

James Madison University, Harrisonburg VA May ****

Bachelor of Science in Communication Studies, Organizational Communication Concentration, Computer Information Systems Minor

SCOM 450: Advanced Studies in Organizational Communications (Spring 2020)

- Created a fundraising instruction manual for a local community partner, Generations Crossing for use in The Great Community Give.

CIS 454: Systems Analysis and Design (Spring 2020)

- Created consultant-grade functional, structural UML system models using Gliffy

CIS 331: Intermediate Computer Programming (Spring 2020)

- Gained knowledge and abilities in object-oriented software development using the Java

programming language.

Student Leadership Center September 2015 – May 2020

Office Assistant (September 2015 – December 2015)

-Maintain clean and orderly office space

-Keep records of inventory updated

-Deliver high quality customer service to students, staff, and faculty

Leadership Development Consultant (January 2016 – May 2020)

-Create and Deliver Curriculum, Workshops, and Programs to student, staff, and faculty

-Hold 1:1 consultation with student, staff, and faculty

-Coach students through Gallup Strengths and DISC from Personality Insights

JMU Task Force for Inclusion September 2017 – May 2020

Classroom Inclusivity Working Group

-Worked with student, staff, and faculty to implement inclusive practices in classrooms on campus.

-Hosted a dialogue in JMU Biology Department to improve collaboration between staff and students to create a more positive academic environment.

Student Government Association September 2017 – March 2018

Senator

-Attended weekly senate meetings; voted on amendments, bills, and proposals; held programs on campus

Diversity Committee Chair

-Served as liaison for student body to faculty through townhall meetings

-Met weekly with committee of 12 students; challenged with creating diversity and inclusivity initiatives for student body

Microsoft Suite Applications including Word, PowerPoint, & Excel

Organizational Communication skills including Presentational speaking, and Technical Writing

Interpersonal Communication Skills including Coaching, Facilitation, Mediation, and Training

System Design with SDLC and Class Diagrams

Content Development

Project Management

Dion L. Gray II

*******@*******.*** 804-***-**** https://dlgray26.wixsite.com/portfolio

www.linkedin.com/in/dion-gray-784610108

Current Address: 1342 F Hunters Road, Harrisonburg, VA 22801

PROFESSIONAL EXPERIENCES

COMMUNITY

INVOLVEMENT

Contact this candidate