Technical Writer Engineer

Eduardo

Barragan

Technical Writer

Email: ************@*****.***

Cell: 323-***-****

Address: **** ****** *** **

Albuquerque NM 87106

Professional

Experience

Technical Writer

Knowledge base management and content creation.

LMS support and training development. Creating

client facing documentation, i.e Release Notes, User Guides, and FAQs. with the use of Microsoft Teams, Sharepoint, Confluence, JIRA, Adobe Acrobat, and

Salesforce. Everbridge Inc.

02/2016 - 09/2017

Technical Support Engineer

Troubleshooting emergency alert software applications, mobile applications, and client support.

Everbridge Inc.

08/2013 - 05/2015

Production Director/Chief Operator

Copywriting, advertisement production,

audio engineering, and broadcast scheduling.

Airen Broadcasting

Skills

• Proficiency in Microsoft Teams, Sharepoint,

Microsoft Word, and Adobe Acrobat.

• Experienced with using Confluence, JIRA, and

Salesforce applications.

• Familiarity with HTML and KML formats.

• Expert in Written, Verbal, and Visual Communication

• High Adaptability

• Fundamental Understanding of Strategic Planning

• Competent Reporting and Analysis

Education

2010 - 2014

Journalism & Mass Communications

Public Relations

Languages

• English

• Spanish

EB

09/2017 - Present

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