Melody Stinnett

443-***-****

*** ******* ******

Baltimore, MD 21218

add87e@r.postjobfree.com

SUMMARY

Extensive administrative field experience (11+ years) in a busy, multi-faceted environment using my excellent written and verbal communication, customer service, teamwork and leadership skills. Highly organized, hard-working, and loyal contributor who always strives for excellence and understands the importance of company goals, and the relationships with co-workers and clients.

EXPERIENCE

Receptionist April 2019- Present

Marian House, Baltimore, MD

Receive calls, determine nature of business and direct to destination

Train new volunteers in all areas of service

Answer inquiries from persons entering center, and provide information

Greet everyone entering in a professional manner.

Logistics Assistant June 2018 – October 2018

Wise Recycling, Baltimore, MD

Assisted drivers upon returning and leaving yard.

Responsible for weighing trailers and trains before and after being loaded.

Answered and screened calls

Route calls to the correct person.

Entered information into spreadsheets

Filed paperwork

Assisted in dispatching drivers

Transportation Specialist January 2017- December 2017

Burris Logistics/ Honor Foods Philadelphia, PA

Acted as direct contact between customers and truck drivers

Coordinated 98% average setting appointments through email, phone, i3pl, spreadsheets

Use of WMS (warehouse management system), entered and retrieved customer data and ordered information

Routed systems which included, building the routes, contacting customers, and assigning the driver

Formulated the load plans for assigned routes, (pallet count, assigning pallets in the trailer to correspond with the designated stop)

Tracked drivers and shipments through People-Net Fleet Manager

Entered DVIR information into the spreadsheet

Custodian1 2014-2016

ROSEMONT School of the Holychild, Philadelphia, PA

maintained assigned equipment for cleanliness

Buffed and waxed floors

Maintained stairwells

Dust, wipe, shine and polish surfaces

Buffed and waxed floors

Maintained stairwells

Dust, wipe, shine and polish surfaces

Maintain cleanliness of cafeteria

Receptionist/ House Manager March 2012—April 2014

Joshua Achievement Center, New Philadelphia, PA

Registered clients, scheduled appointments and assisted customers by phone and in person

Answered questions about insurance and patient accounts including updating insurance and filing claims, filling out forms, reviewing documents for accuracy and receptionist duties

Monitored client flow to ensure schedule was maintained or optimized, and staff resources were efficiently used

Interacted with callers requesting emergency/non-emergency response or service from the community or public safety agencies

Ensured the privacy and security of protected health information

Provided secretarial support to clinic providers and staff management

Explained information in common language to clients to ensure they had full understanding

EDUCATION

Bachelor of Science, Business Management

Phoenix University

GPA: 3.62/4.00, graduating 2021

ASSOCIATIONS

January 2016—Ongoing

National Society of Collegiate Scholars

The Society for Collegiate Leadership and Achievement

Aramark Step Up to Leadership Intern Program

Scholar Laureate- Delegation for Business and Career Exploration 2017

VOLUNTEER

February 2012—2017

Volunteer services with my church outreach center, help in office when needed, multi- media, volunteer at the Eagles games, and the Union Stadium. (Stand Manager)

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