Dispatcher/ Receptionist
Resume:
Melody Stinnett
Baltimore, MD 21218
**************@*****.***
SUMMARY
Extensive administrative field experience (11+ years) in a busy, multi-faceted environment using my excellent written and verbal communication, customer service, teamwork and leadership skills. Highly organized, hard-working, and loyal contributor who always strives for excellence and understands the importance of company goals, and the relationships with co-workers and clients.
EXPERIENCE
Receptionist April 2019- Present
Marian House, Baltimore, MD
Receive calls, determine nature of business and direct to destination
Train new volunteers in all areas of service
Answer inquiries from persons entering center, and provide information
Greet everyone entering in a professional manner.
Logistics Assistant June 2018 – October 2018
Wise Recycling, Baltimore, MD
Assisted drivers upon returning and leaving yard.
Responsible for weighing trailers and trains before and after being loaded.
Answered and screened calls
Route calls to the correct person.
Entered information into spreadsheets
Filed paperwork
Assisted in dispatching drivers
Transportation Specialist January 2017- December 2017
Burris Logistics/ Honor Foods Philadelphia, PA
Acted as direct contact between customers and truck drivers
Coordinated 98% average setting appointments through email, phone, i3pl, spreadsheets
Use of WMS (warehouse management system), entered and retrieved customer data and ordered information
Routed systems which included, building the routes, contacting customers, and assigning the driver
Formulated the load plans for assigned routes, (pallet count, assigning pallets in the trailer to correspond with the designated stop)
Tracked drivers and shipments through People-Net Fleet Manager
Entered DVIR information into the spreadsheet
Custodian1 2014-2016
ROSEMONT School of the Holychild, Philadelphia, PA
maintained assigned equipment for cleanliness
Buffed and waxed floors
Maintained stairwells
Dust, wipe, shine and polish surfaces
Buffed and waxed floors
Maintained stairwells
Dust, wipe, shine and polish surfaces
Maintain cleanliness of cafeteria
Receptionist/ House Manager March 2012—April 2014
Joshua Achievement Center, New Philadelphia, PA
Registered clients, scheduled appointments and assisted customers by phone and in person
Answered questions about insurance and patient accounts including updating insurance and filing claims, filling out forms, reviewing documents for accuracy and receptionist duties
Monitored client flow to ensure schedule was maintained or optimized, and staff resources were efficiently used
Interacted with callers requesting emergency/non-emergency response or service from the community or public safety agencies
Ensured the privacy and security of protected health information
Provided secretarial support to clinic providers and staff management
Explained information in common language to clients to ensure they had full understanding
EDUCATION
Bachelor of Science, Business Management
Phoenix University
GPA: 3.62/4.00, graduating 2021
ASSOCIATIONS
January 2016—Ongoing
National Society of Collegiate Scholars
The Society for Collegiate Leadership and Achievement
Aramark Step Up to Leadership Intern Program
Scholar Laureate- Delegation for Business and Career Exploration 2017
VOLUNTEER
February 2012—2017
Volunteer services with my church outreach center, help in office when needed, multi- media, volunteer at the Eagles games, and the Union Stadium. (Stand Manager)
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