Customer Service Manager
Resume:
EJAZ MOHAMMED KHAN
ADDRESS:
Afzal Cottage, Zeba Bagh,
Mehdipatnam -Hyd-28.(A.P) India.
CONTACT:
Mobile No: 0091 998-***-****
Residence: 0091 824-***-****
Email: **********@*****.***
**********@*****.***
Objective
A Competent highly motivated professional in freight forwarding seeking Middle Management position, where enthusiasm, skill and vast experience are put to good use in a conducive environment.
Advantages: Good communication skills/Efficient/Hard working/Good job knowledge/Ability to build excellent rapport with Internal and External customers /Ability to work under in any location, circumstances, situations & Excellent leadership qualities.
Experience in Freight Forwarding Industry: 17+ years…
I have intensive exposure in Custom Clearance, warehousing, Logistics & Freight Forwarding Industry in Operations & Sales in India & Qatar. Good exposure in working on MS office and various logistics software. Specialize in Customs Clearance, Projects Clearance, Warehousing, Freight Forwarding /Transportation Management, a front line customer service personnel for the past eighteen years, playing a pivotal role in smooth running of Air and Sea Import, & Export shipments, Cargo consolidation operations of inbound & outbound, Documentation, assisting finance department in bill collections, ensuring 100% Client Retention and Key Account Management.
Current Employment: Joined 5Way Logistics solutions (I) Pvt Ltd., Since Sep 2019 as a BDM Branch, Hyderabad
Visited Daresalaam-Tanzania on Business Visa on 01.07.2019 to 17.08.2019
Visited Tanzania on Business Visa as an consultant for an Indian Exporter to provide logistics solutions.
Work Experience:
GEODIS India Pvt Ltd - Hyderabad from 18th June 2018 To 21.03.2019).
Designation: Assistant Manager-Operations (Freight Forwarding & Clearance - Import & Export)
Job Profile: Organize Customs Clearance of Air, Ocean Export & Import shipments, warehousing & Freight Forwarding activities till closing of the jobs. Liaison with shipping line & Airlines for releasing of final BL/AwB & Transporters follow-up for placement of vehicles for loading of cargo in containers at factory site and deliveries of import shipments at factory both air and sea, Coordinate with Internal & External customers for day to day activities.
5 Way Logistics Solutions (I) Pvt Ltd; Rabbit International Cargo – Hyderabad (From 4th Jul 2016 to 15th June 2018).
Designation: Manager – Operations & Sales
Job Profile: Looking the Sales & Operations of Hyderabad & Krishnapatnam (port) for smooth clearance of imports & Exports. Air & Sea shipments. Tele sales calls, Developed business by adding clients to company And organized Logistics solutions from Krishnapatnam port to Kondapally, Tirupathi by arranging & placing timely vehicles for shipment pick up & deliveries
International Maritime W.L.L- Doha, Qatar- (From 25th April 2015 to 15th September 2015)
Designation: Manager Operations & Sales -Sea & Air (Freight Forwarding Division)
Job Profile: Coordinating with overseas agents for air freight & sea freight quotes for sales team both import & export, Coordination with warehousing team to dispatch and deposit shipments as per the customer’s requirements,Follow up for all pre shipments and post shipments on daily basis, Customer service, and supporting Operations, Sales, & accounts team on day to day activities.
FreeLancer: Worked as a freelancer consultant for upcoming logistics companies in establishing their business & organize Custom clearance. (From 5th May 2014 to 15th March 2015)
DHL EXPRESS (I) PVT LTD- SKYLINE AIRLOGISTICS LIMITED Secunderabad – (A.P) India : Supervisor Custom Clearance –Export & Import ( 23rd February 2012 – 12th February 2014).
Facilitate the clearance of DHL shipments by communicating with customers, DHL entities and the authorities on clearance requirements and any discrepancies preventing the successful clearance of these shipments from customs and handing over to warehouse team for timely deliveries to customers.
Coordinate with the customer/DHL entities/government agencies to obtain the necessary shipment information and documents for the clearance department to successfully clear the shipments through the regulatory agencies when the existing information or documents are insufficient to permit successful clearance of the shipments.
Monthly clearance performance reports sharing with the management.
Review the “Shipment in Bond” inventory report to ensure that these shipments are worked on a daily basis.
Manage to maintain the customer instructions and customer general information databases to ensure that the databases are up to date and accurate.
Achievements: 1.Received “Unsung Heroes” award for proactive customer Service.
2. Achieved KPI targets issued by management for 2012 -2013 and
2013-2014.
EXPERIENCE FROM APRIL 1998 TO JANUARY 2012
è Apr 1998 to Jul 2005 – Worked as Sr.Operation Executive at Dachser India Pvt Ltd (Formerly AFL Private Limited) Hyderabad Branch
è Dec 2005 to Oct 2010 – Worked as Dy. Manager-Operations at Batliboi Impex Limited, Hyderabad.
Educational Qualification:
Bachelor’s of Commerce Degree from Osmania University, Hyderabad.
Additional Qualification
Holding permanent ‘G’ Card, Issued by the Office of the Commissioner of Customs & Central Excise Hyderabad, to transact business in customs on behalf of CHA Company.
Excellent Computer skills.
Personal Profile:
Date of Birth : 23 August 1975
Father’s Name : Late, Sadiq Mohammed Khan
Nationality : Indian
Languages known : English, Urdu, Hindi, Telugu
Marital Status : Married
Passport Details : No. N8551476 Issued on 11.03.2016
Hobbies & Interest: Socializing, Reading and Traveling.
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