Service Developer

Prabuddha Banerjee

Poughkeepsie, NY 845-***-****

www.linkedin.com/in/pbanerjee9 *********.*********@******.***

Skills

• 3 years of work experience in ITSM and Service-Now development and played an active role in analysis, design and development of service now tool as per workflow created using Java Scripts.

•Experienced Service Now professional features e.g. Email Automation, Workflow Creation and Design, Business Rules(Server Side Scripting), Email Inbound actions, Integrations with REST and SOAP API for Projects like Syneos Health Communication(U.S.) and Volvo IT.

•Developed and maintained the codes in multiple client environments (e.g. Development, QA and Production environments).

•Involved in the implementation, gathering requirement from the clients, knowledge transfer.

•Effectively led a team of 3 Technical Consultants.

•Successfully completed Platform Upgrade from Eureka to Helsinki and solved all issues and customizations.

• Handled various ITSM processes such as Incident, Problem, Change, Knowledge, Service Request.

•Created and configured Software as a Service(SaaS).

Professional Experience

• Senior Analyst at HCL Technologies Pvt. Ltd. February 2018 to May 2019.

• Junior Developer at HCL Technologies Pvt. Ltd. August 2016 to January 2018.

Awards

Awarded 2 times for Superb Performance as Service-Now Developer.

Projects

Syneos Health Communications (U.S.), Volvo-Hybrid Cloud, Iron Mountain, Standard Insurance(U.S.), Rogers, College Encryption of messaging System by Server-Client Socket, School Security and Database Projects management, Research paper on Neural-Based Adversarial Encryption of Images in ECB Mode.

Technical Skills

Technical ServiceNow Admin (Madrid version) and ServiceNow Implementation (Madrid version)

Certification Certified.

ServiceNow Technologies

UI Pages, Business Rules, UI Policy, Data Policy Client scripts, Scheduled Jobs, Script Include, integration REST and SOAP, Service portal.

Programming Languages:

Jelly, HTML5, CSS, JavaScript, C++, C, Java, Python, PHP

Databases:

MySQL, MariaDB

Education Marist College

M.S. in Computer Science Graduation Date: May 2021 Concentration: Software Development

Guru Gobind Singh Indraprastha University – India, Delhi

B.tech in Electrical and Electronics Graduation Date: June 2016

GPA: 3.5

Community Involvement

Working as Digital Education employee at college campus.

Participated in Marist- IBM Main-Frame competition.

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