Director of Operations

Jen Greissing

Saint Petersburg, Florida ************@*****.*** 330-***-**** https://www.linkedin.com/in/jennifer-g-2656b0181/

SUMMARY

Solution-driven, profitability-conscious professional, with a solid understanding of production, operational, and logistical principles. Strategic growth driver and change catalyst whose desire for tangible accomplishments is counterbalanced by an equal drive for quality and continuous improvement.

EXPERIENCE

Director of Operations and Talent Acquisition

Tampa Bay Food Trucks April 2019 - March 2020, Tampa, FL

• Developed and communicated Operations policies.

• Established colleague performance development plans and KPI’s.

• Implemented software platforms to provide insight to financial planning.

• Spearheaded lost revenue collections project which resulted in 85% collected.

• Built a strategic plan to restructure Ops Department to boost efficiency by 30% leading to higher client and vendor retention.

• Drove improvements in compliance, service, financials, and employee engagement.

Business Analyst - FP&A

ConnectWise May 2017 - February 2019, Tampa, FL

• Worked closely with leadership across the organization to develop and manage budget.

• Developed frequent, real-time headcount reports showing metrics on tenure and churn.

• Developed and analyzed detailed reports containing budget activity for each position.

• Developed key documentation to support budget activity.

• Strengthened internal process specific to staff positions, recruitment and onboarding for Talent by 25%.

• Maintained and analyzed valuation of hardware/software tracking and expenditures.

National Recruitment Manager

Maxim Healthcare September 2015 - May 2017, Tampa, FL

• Successfully staffed positions from the entry to executive level.

• Built strong relationships with hiring managers in every field.

• Excelled in sourcing, selection, behavioral interviewing, and relationship management.

• Strong history of reducing hiring costs, improving retention rates, expanding diversity hiring, and meeting or exceeding corporate staffing goals.

• Mentored new recruiters in the organization.

Senior White Glove Agent - Special Accounts Team

FedEx Custom Critical October 2011 - April 2015, Uniontown, OH

• Built and maintained rapport with a group of specific, high value customers.

• Created and analyzed shipment numbers, business volumes and revenue for each customer.

• Implemented internet-based CRM to utilize web-based email to increase efficiency.

• Edited and taught online Shipping Toolkit/iService/Basic Skills to Progress Team of new hires.

• Working knowledge of Federal DOT and hazardous material rules and regulations.

EDUCATION

Bachelor's Degree - Business Management

Kent State University • Kent, OH • 2010

INVOLVEMENT

Emerging Leaders of Tampa Bay

Business Mentor • January 2020 - Present

This exclusive mentoring program aims to develop long-term mutually beneficial relationships between experienced business leaders and motivated young professionals.

SKILLS

Microsoft Office including Excel (Charts, SUMIF, COUNTIF, Pivot Tables, V-lookups, Macros), Access, Google Docs, Google Analytics, G Suite, Skype, Gather, iService, UltiPro, ADP, SharePoint, Confluence, GoToMeeting, WebEx Teams, Keynote, Trello, Oracle Hyperion, ConnectWise Suite, Salesforce, FMAudit

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