Sales Customer Service
Resume:
WORK EXPERIENCE
Sales Representative/ Cashier/ Bartsia
Pret A Manger - New York, NY
May 2019 to Present
• Greeting customers and having great customer service skills
• Barista
• cleaning, Maintenance making sure store is clean and neat
• lots of energy With great floor leadership skills Key Holder/ Sales Associate
American Eagle Outfitters
November 2010 to March 2019
• Greeted customers and determined their needs and wants
• Discussed type, quality and number of merchandise required for purchase
• Recommended merchandise based on individual requirements
• Advised customers on utilization and care of merchandise
• Provided advice to clients regarding particular products or services
• Explained the use and advantage of merchandise to customers
• Answered customers' queries and concerns
• Demonstrated live working of items
• Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates
• Prepared sales contracts and accepted payment through cash, check and credit card
• Assisted in display of merchandise
• Maintained sales records for inventory control
Overnight Stock Associate (Seasonal)
Abercrombie & Fitch
September 2015 to January 2016
ZAMIRA
LOPEZ
Sales / Management
Bronx, NY 10455
*********@*****.***
#readytowork
Authorized to work in the US for any employer
• Processing merchandising on the floor
• Deal with incoming stock deliveries during the night by assisting in unloading trucks
• Sort out received items and make piles according to types of materials
• Transport merchandise to the sales floors after sorting and ensuring that sufficient quantity has been delivered
• Ensure that any excess materials are placed in storage rooms
• Handle stock inventory and make sure that it is accurate by rechecking it
• Ensure that items are marked properly before they are sent to the sales floors
• Place price tags on items and ensure that barcodes are correctly placed
• Stock shelves with items by making sure that items are brought forward
• Clean, organize and dust items and shelves
• Follow company rules and protocols governing top product placement activities Sales Associate
Victoria Secret
November 2008 to March 2011
Part time)
• Greeted customers and determined their needs and wants
• Discussed type, quality and number of merchandise required for purchase
• Recommended merchandise based on individual requirements
• Advised customers on utilization and care of merchandise
• Provided advice to clients regarding particular products or services
• Explained the use and advantage of merchandise to customers
• Answered customers' queries and concerns
• Demonstrated live working of items
• Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates
• Prepared sales contracts and accepted payment through cash, check and credit card
• Assisted in display of merchandise
• Maintained sales records for inventory control
Operations Manager
Build-A-Bear Workshop - New York, NY
September 2006 to October 2008
• Greeted customers and determined their needs and wants
• Discussed type, quality and number of merchandise required for purchase
• Recommended merchandise based on individual requirements
• Advised customers on utilization and care of merchandise
• Provided advice to clients regarding particular products or services
• Explained the use and advantage of merchandise to customers
• Answered customers' queries and concerns
• Demonstrated live working of items
• Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates
• Prepared sales contracts and accepted payment through cash, check and credit card
• Assisted in display of merchandise
• Maintained sales records for inventory control
EDUCATION
High School Diploma in Office administration
Springfield High School
SKILLS
Sales
Management
Merchandising
Microsoft Office
Organizational Skills
POS (8 years)
Customer Service
Bilingual
Customer Care
Customer Support
Cash Register
Fast learner
Filing
Inventory
Excel
Cash Handling
Data Entry
Word
Food Preparation
Spanish
English
Barista Experience
Cleaning Experience
team player (10+ years)
Food Service
Assistant Manager Experience
Retail Sales
Serving Experience
Coffee Experience
Shift Management
Nannying Experience (10+ years)
CERTIFICATIONS AND LICENSES
Office Administration certificate
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ADDITIONAL INFORMATION
SKILLS
• Fluent in Spanish and English
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