Admin cum Customer Service

PRINCESS IBO

Elektra Street, Abu Dhabi City

United Arab Emirates

055******* ***************@*****.***

Accomplished, achievement-driven and results-oriented Tourism Management graduate, interested in working in business administration with more than 7 years experience QUALIFICATIONS

Persistent and driven; acquired BS degree while working a full time job.

Youthful and yet very mature; willing to learn and grow; Passionate about achieving a challenging position that allows meaningful contributions to a business’ success.

High quality customer service provider

Highly motivated, willing to learn and can work with minimal supervision

Excellent in computer skills – applications related to MS Office or the Internet.

Interpersonal and communication abilities.

EXPERIENCE

Delon Trading Co, L.L.C (Abu Dhabi, UAE)

SALES/CASHIER November 2018 – May 2020

Assist guests with what they need

Encode all the out-going items to maintain proper inventory

Conducting weekly inventory

Monitor cash flow

Checking items’ expiry dates and pull out expired products Ningbo Yinzhou Butterfly Culture and Arts (Ningbo, China) OFFICE CLERK/MARKETER September 2017 – August 2018

Prepare talents’ documents for application of visas and work permits

Market talents via social media (Facebook, WeChat, Alipay)

Prepare talents’ monthly pay and payslip

Assist talents in auditions for hotel/bar booking VXI Global Solutions (Davao, Philippines)

CALL CENTER AGENT/TECHNICAL ASSOCIATE August 2016 – July 2017

Do diagnostic tests for antenna/cable and modem

Provide assistance for physical line signal testing, modem/filter set-up, plus email, browser, and modem troubleshooting

Inform caller about discounts and cable promotions available City Tourism’s Office (Davao, Philippines)

ADMIN ASSISTANT/RECEPTIONIST June 2015 – August 2016

Prepare tourist or visitor information outlines

Assist in producing promotional materials and ad displays

Write minutes for board meetings and note details for upcoming city events

Facilitate presentations and implementation of plans Teleperformance Philippines (Davao, Philippines)

CALL CENTER AGENT/RESERVATION AGENT April 2013 – May 2015

Assist callers for flight reservations; book, reschedule, cancel, or rebook flight itineraries.

Follow account call flow

Take payment information and make sure everything are recorded in the data base Cybercity Teleservices (Davao, Philippines)

CALL CENTER AGENT/SALES ASSOCIATE June 2012 – January 2013

Assist with placement of orders, refunds, or exchanges

Inform customer of deals and promotions

Sell brands, products, and services

EDUCATION

BACHELOR DEGREE

Bachelor of Science in Tourism Management

University of Mindanao (Davao, Philippines)

http://umindanao.edu.ph

November 2015

TRAININGS:

Tour Guiding Services National Certificate-II (Technical Education and Skills Development Authority

[TESDA]-Philippines)

Complete Sabre® Basic Training/Sabre® Red™ Workspace Training (Sabre Travel Network-Philippines) PERSONAL QUALIFICATIONS

Date of Birth: March 22, 1994 Nationality: Filipino Gender: Female Marital Status: Single

Age: 26 Yrs. Old Height & Weight: 5’4” & 42kg

References available upon request

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