Customer Service Staff

Resume.

Name: Sunjay Nair

Address: ***, ***** ** **/*,

Marital Status: Single

Date of Birth: 4th of March, 1991

City of Birth: Subang Jaya,Selangor,Malaysia.

Gender: Male

Nationality: Malaysian

Mobile number: 012-*******

E-mail:******.****@*****.***

Education and Qualifications

Sijil Pelajaran Malaysia or High School Certificate.

Diploma at Sunway University College - Canadian International Matriculation Program from late March 2009 until June 2010.

BA(HONS) International Tourism Management, majoring in Travel & Recreation. Taylors University- March 2012 until December 2014.

Advanced level of French which is evidenced in DELF Language which is an international exam system aimed at determining the French Language proficiency of non-native French speakers through speaking, reading, writing and listening.

IELTS - a band of 6.5 out of 9 for English Language Proficiency.

Achievements

During a Team building event for Taylor’s University students. Students participated in activities which tested their creativity skills,physical skills and confidence level.For this event, I received an award for being the most supportive team player

Working Experience

January 2020 until Present

Part Time Administrator for Nurses@Home Facebook page

Answering guest queries in a timely and courteous manner.

Promoting goods and services through Facebook.

Freelance Tour Guide March 2018 until present.

Escorting guests from airport to hotel and airport to hotel.

Giving commentary about places of interest while on tour.

Coordinating with hotels and restaurants to arrange breakfast,lunch or dinner for guests..

Assisting guests with their issues while on tour; for example sickness,accidents,loss of items.

Sunway Lagoon Theme Park – June 2017 until September 2018

Aiding guests with items lost in the theme park.

Responding to queries and complaints of guests.

Explaining to guests about theme park operations,safety procedures and regulations.

Promoting about Sunway Lagoon special offers.

Preparing the setup of the main entrances before opening every morning.

Metro Travels & Tours Sdb Bhd-Based in Sunway Resort – August 2016 until March 2017

Supervising drivers regarding pickup and drop-off schedules.

Arranging transportation or guests.

Communicating with Metro Travel at airport concerning movement of drivers.

Sending sales reports on a daily basis.

Handling money when clients make a purchase.

Front Office Staff at Thistle Resort-January 2015 until July 2016

Answering people’s queries about the resort, responding to the guests request or complaints, by delegating someone to attend to the guests’ complaints or requests in Call Center.

Checking in guests into the resort, changing rooms for the guests, learning about Quick Keys and others.

Handling cash and credit cards transactions of bookings

Hobbies

Love playing and taking care of pets (own two cats,one dog and fishes)

Learning French language

Working on Microsoft software e.g Word,Excel,Powerpoint

Cleaning & organising my room.

Strengths

Fluent in three languages; namely English, Malay and French

Has good telephone etiquette.

In-depth knowledge about Customer Relations.

Able to remain calm under pressure.

Computer literate, familiar with Word,Excel, PowerPoint, Prezi, Wix,and Blogger

Able to speak with confidence and clarity when making presentations.

Capable of listening clearly to customer’s needs.

Contact this candidate