Customer Service Manager
Resume:
DOCUMENT CONTROLLER
Documentation Management Expert - Detail Oriented - Exceptional Customer Service
Objective Statement
To gain a position as a document controller where my professional experience can make extensive contribution towards the growth and benefit of the company.
Key Skills
Office Skills: Document Control and Management, Records and Data Analysis, Handling Office Equipments, Filing,
Administrative Support, Customer Service, Complaint Handling
Computer Skills: Word, Excel, Outlook, Windows Vista/XP
Employment History
Sr. Project Document Controller July 2014 – November 2019
Zener Fire & Security LLC Dubai, UAE
Reporting directly to the Project Manager.
Maintain document process and procedures for Submissions of Drawings and Material Submittals.
Prepares and manage request of technical documentation of Drawing Submissions, Material Submittals, Operation and Maintenance Manual, Pre-Qualification, Inspection and Test Plan (ITP), Health Safety and Environment Plan (HSE) and Factory Acceptance Test report (FAT).
Responsible in folding and compiling of drawings submission, editing and provide attachment of data sheets, certificates, DEWA approvals for documentation of Material submittals and O&M Manuals.
Review and maintain the accuracy of records daily and ensure the appropriate storage of the documents as per the project.
Provide daily reports, weekly and monthly reports as per project transaction to Sr. Project Manager.
Maintain and provide reference number of Purchase and Fabrication request from engineers and coordinate to Sr. Project Manager for signature and approval.
Distribute details related to project information of Drawings and status of Material Submittal transaction regarding latest DEWA approval to project team for reference and record.
Responsible in follow up the pending approval of submitted drawings and submitted Material submittal to client.
Handle uploading and downloading of drawings and other related documents from File Transfer Protocol (FTP System) for client review and confirmation before the final submission.
Set up, copy, scan and stored all incoming and outgoing transaction related to projects in Project Data Base.
Responsible to respond clients inquiries received thru email related the revision status of drawings and approvals.
Control the numbering, sorting, filing, storing and retrieval of soft copy and hard copy of documents.
Encode document data into standard registers ensuring that the information is accurate and updated.
Ensures all signed transmittal, latest approved drawings, RFC, RMD, and As Built drawings, check prints are well received and up to date.
Maintain confidentiality of any sensitive documentation of projects.
Prepare editable Comment reply Sheet response for DEWA comment.
Provide and maintain daily time sheet.
Document Controller November 2012 – December 2013
Omnix International Dubai, UAE
Reporting directly to the Project Manager.
Maintaining sales registration log of tender and pre-qualification for incoming and outgoing request. Update client details and information.
Preparing technical and commercial submittals for required documents as per client invitation.
Co-ordinate to Project Managers with regards to the date and time of submittals.
Responsible in follow-up and review of Tender Invitation details as per the required format and documentation.
Preparing of technical and commercial submittals for the required project attaching the datasheets, manuals, drawings, certificates, and other related documents.
Creating and maintaining electronic copies of project documentation including technical and commercial data, engineering drawings, technical specifications and other project related documents.
Maintain project procedures, standards, work instructions and guidelines and updating of project status to Project Manager.
Control of issue and receipt of all the documents as per the designated project.
Ensuring document control logs for incoming and outgoing letter or correspondence according to project.
Maintaining a track log for incoming and outgoing invoices and responsible to follow up the signed copy for Project Manager’s record.
Responsible to keep and log all copy of project contracts and save to corresponding folder file.
Respond to project related enquiries received thru email at the earliest possible.
Document Controller December 2011 – June 2012
Lamprell Energy Ltd. Hamriya Free Zone, Sharjah, UAE
Reporting directly to the Engineering Manager.
Responsible for establishment of Document Control Procedure.
Prepare correspondence and reports as required by the Engineering Manager.
Ensure easy retrieval of Documents and Drawings from the archive.
Keep track of all the documents correspondence and transaction.
Ensure all transmittals, IDC copies, check prints, drawing format and drawing status are well received and up to date.
Client follow-up with respect to documents issued to ensure that all documentation is returned in time after approvals.
Ensure that all engineering reports similar to the drawing registers.
Defined and implemented required reports are circulated to the project team, clients and others as required.
Monitor and update any changes and modification to the technical documents. Highlight any deviations to engineering managers for attention.
Handle and collect engineers’ weekly time sheets.
Update and report to Payroll Dept. regarding engineers’ sick leave, annual leave and in lieu forms.
Monitor and prepare weekly and monthly discrepancy reports.
Handle uploading of drawings to docmax for the new and old project with complete PDF and native drawings.
Issue transmittals and drawings to client and project managers.
Handle all access to Docmax for projects requested by engineers.
Customer Service Representative/Technical Support – Japanese Call Center May 2009 – February 2011
Pilipinas International Marketing Service (PIMS) / Key Square Ortigas, Philippines
Obtains client information by answering International Inbound and Outbound telephone calls.
Interviewing clients, verifying information, informs clients by explaining procedures, and assisting customers
who have particular inquiries or questions using a Japanese language.
Providing general information of ATV installation & technicality.
Providing new customers and convince prospective customers of the products and services offered by the company.
Manage and resolve customer complains, resolving client's concern fast but accurate.
Handling stress, irate client & all factors that will affect our working environment.
Providing personalized customer service of the highest level.
Document all call information according to standard operating procedure.
Follow-up with customers and update their monthly and current bill.
Provide and translate English to Japanese language if necessary.
Trainings / Seminars
Document Control and Management Training
Communication Skills & Customer Service Training
Stress Management
ATV Service and System
Educational Background
Bachelor of Science in Nursing 2004-2008
Saint Dominic College of Arts and Sciences Cavite Philippines
Personal Data
Nationality: Filipino
Civil Status: Single
Date of Birth: December 02, 1983
I hereby declare that all information written in my resume is to the best of my knowledge, to be true and accurate.
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