RESUME

Nirmal G – Service Engineer

Mobile No: 951-***-****/962-***-****

Email: add7xj@r.postjobfree.com

Experiences: 9 years experiences in the following

Ashok Leyland service - Ashok Leyland – Heavy Commercial Vehicles -3 years

(2011-june To 2013 sep @ Gandhidam Gujarat)

SBI General Insurance Company Limited-Loss Assessor -2 years loss assessor

(2013 sep To September 2017 @ Coimbatore)

ICICI LOMBARD GIC @ Bangalore as a Motor claims Manager –from 2017 To Till

Period: From May 2011 to till date

1. Dealer Business growth & Profitability:

A.) Improve service market share of dealer by increasing free service redemption and overall service inflow.

Achievements;

A.)Increased the dealer SMS From 13% To 21 %

B.)Increased the Product Performance

C.)New product failures rectify

2. To improve service productivity in workshop.

Execute basic vehicle validation checks, report & diagnose failures incidents.

Attend customer complaints UN resolved at the dealerships.

Reporting on technical feedback on Product performance and PDI performance to HO.

Monitoring Customer Satisfaction Index of the assigned territory.

Audit, implement Service standards at the dealerships.

Deputing mystery customer to gauge the customer satisfaction level.

Training mechanics on reduction of repeat jobs at the dealerships.

Warranty claims handling

Evaluate skill level of mechanics and train them from Beginners to Experts.

New product launch and orientation to Private garage Mechanics.

Reporting on technical feedback on Product performance and PDI performance to HO.

Conducting service promotional activities at the dealership.

Monitor spare parts inventory at the dealership.

Quick & Faster Response to Customers

Hands on Experience - Vehicle repair

Good Presentation Skills & communication

Warranty operations Management

Regular visit to Dealership to Know & Understand the Concerns

Understand the dealer service and parts business.

Designation: Service Engineer,

At SBIG

●Handling the Customer and dealers

●Processing the Motor loss End to End

●Assessing the loss at garage and guiding the repairer

●Regular follow-up with surveyors

●Regular update of the claims to customer and online

●Supporting to under writing team regarding the Risk

●Settle cash loss /CTL cases with in specified TAT

Designation: MOTOR CLAIMS MANAGER, ICICI General Insurance

●Handling the Customer & Team

●Processing the Motor loss End to End

●Assessing the loss at garage and guiding the repairer

●Regular follow-up with surveyors

●Regular update of the claims to customer and online

●Handling team Regarding claims and assessing

●Settle cash loss /CTL cases

●Garage tie ups

IN ADDITION VIRTUAL SURVEY, Training AND ACTIVATING CSM AND GARAGES.(KL&KA)

PERSONAL DATA

Date of Birth : 05-May-1992

Permanent Address : Jai Srinivasa Nager

Semmipalayam,Near Semipalayam

Government Hospital, KN PURAM,

Palladam, Coimbatore. Pin-641662

Father’s Name : Govindhasami M

Marital status : Single

Educational Qualifications : Diploma in Mechanical Engineering

Year : 2011

Email & contact no : add7xj@r.postjobfree.com

+91-962******* (Tamil Nadu)

+91-951******* ( KA)

Declaration:

I assure that will perform my duties to the best of my ability if I got employed in your

Esteemed organization.

I hereby declare that all the details furnished above are true to the best of my knowledge

And belief.

Place: Chennai (Nirmal G)

Date: 14-2-2020

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