Customer Service Sales Representative

SARAH ADONG BACKGROUND INFORMATION

Email id: ***********@*****.***

Nationality: Ugandan

Address: Airport Rd, Abu Dhabi TEL: +971-*********. VISA status: Employment Visa.

PERSONAL STATEMENT

I am a result-oriented customer service professional with 5 years’ experience, including 2 years in Abu Dhabi. Looking for an interesting position with a progressive company that will offer a

scope for career growth.

PROFESSIONAL EXPERIENCE:

NAME OF EMPLOYER: TIM HORTONS

DATES OF EMPLOYMENT: Oct 20th-Present date.

POSITION HELD: SENIOR CREW

BASED IN:ABU Dhabi

DUTIES AND RESPONSIBILITIES

• Supervising a shift of 3 people to ensure they deliver great service consistently to all customers

• Train new staff in basic operations and procedures.

• Check all emails from clients and head office and reply accurately and promptly.

• Count and reconcile the cash register and daily receipts.

• Responsible for making the end of day Report for Finance.

• Check inventory on a daily basis and place stock orders with sales representative.

• Ensuring the restaurant is cleaned after every shift so its

ready for the next team

NAME OF EMPLOYER: TIM HORTONS CAFE DATES OF EMPLOYMENT: APRIL 2014 - NOV 2016

POSITION HELD: CUSTOMER SERVICE AGENT BASED IN: ABU DHABI

DUTIES AND RESPONSIBILITIES

• Handling of cash sales, credit transaction.

• Recording all cash handover and shift handover.

• Making weekly inventory report using ‘Tally’.

• Cleaning the restaurant after every shift and making sure the store is tidy.

• Greet and acknowledge every customer.

• Maintain outstanding standard of product knowledge.

• Maintain orderly appearance of the restaurant.

EDUCATION:

JUN 2009 - MAY, 2011, MAKERERE UNIVERSITY BUSINESS SCHOOL, KAMPALA, UGANDA.

DIPLOMA IN HOTEL MANAGEMENT & INST.CATERING.

WORK REFERENCE:

MR RAVI KHANT.

AREA MANAGER, TIM HORTONS - ABU DHABI TEL:+971

564366597.

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