JasimT

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JASIM ALI

Contact no: +965********

Email: add7rt@r.postjobfree.com

More than 14+ years of prolific experience; seeking challenging assignments across the industry PROFILE OVERWIEW

Qualified IT Administrator professional with experience in diverse areas encompassing System Administration, Active Directory, Technical Support, IT Assets& Inventory Management, Hardware & Software Troubleshooting and Team Management.

Well versed in Mapping client’s requirements, custom IT Solutions and troubleshooting system /storage /Desktop related problems.

SCHOLASTICS

• Post Graduate Diploma in Computer Application.

• Bachelor of Computer Application

EXPERIENCE CHRONOLOGY

NYLA International (www.nylainternational.com)

Title: Technical Support – Diyar United Outsourcing- Alshaya IT Dept December 2019 till June 2020

Technical Support to Business client (ALSHAYA HEAD Office, Burj Alshaya, Kuwait City)

Perform IT helpdesk Support with Alshaya Windows Migration Team (Kuwait IT Group and Alshaya India Group).

Provide Remote Support to the Alshaya Warehouses & Stores through ConnectWise Remote Support Software.

Preparing IT documentation and Reports

Installing, Configuring and troubleshooting DELL Laptops and desktops to Diyar United Head Office users.

Handling user complaints and problems by providing ultimate solutions to meet their needs and requirements.

Accountable for assembling, Installing, and troubleshooting Hardware’s.

Answering technical queries with users and customers

Troubleshooting any reported issues as priority.

Install and Configure Printers and scanners.

System performance fine tuning

Supporting and maintaining the company’s IT systems and for providing efficient desktop support to all users

Installation or upgrade of new hardware and software

Coordination with software vendors and solution centers for Microsoft Activation to resolve Microsoft License issues.

Provides equipment rack installation and equipment installations within a variety of locations that includes Server Rooms and equipment rooms

Respond to phone and email requests for assistance.

Installing IT Software’s to different department. JasimT

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BlockTech Technology. (www.uctelco.com)

Title: Systems Engineer

September 2018 till November 2019

Technical Support to Business clients. (Gulf Engineers Consultants (www.gecdar.com))

Perform and monitor the backup by using the VEEAM backup Exe.

Provide Active Directory Service, User rights, Configuring & Administering Fileserver.

Install and configure servers

Responsible for Operating on Active Directory (User Creation, User account functions-Unlock, Reset password, User permission ..etc)

Supporting and maintaining the company’s IT systems and for providing efficient desktop support to all business users.

File Server and Print Server Management and implementation.

Provide Remote Support to the Clients through third-party application (AnyDesk& Team Viewer).

Assists in directing the Business clients to replacement of defective hardware on desktop and as necessary.

Handling user complaints and problems by providing ultimate solutions to meet their needs and requirements.

IT asset management with day-to-day inventory change logging.

Conduct routine visits to the assigned clients to assess the quality of services provided to customers and evaluate compliance of IT services with the set standards.

Diagnose and resolve problems related to desktop peripherals, printers, Plotters etc.

Providing training for the team on specialized areas and knowledge transfer and training for new hires

Provide on-call systems coverage during non-duty hours.

Procurement IT Products.

Mimar Consultants (www.mimarq8.com)

Title : IT Consultant

JULY /AUGUST 2018

Aiding engineering staff with Hardware, software, and project specific system support.

System administrations.

Provided support to resolve user’s software issues.

Provided Remote Support to Users.

KEO International Consultants, Free Trade Zone, Kuwait Title : IT Support Administrator/ Systems Administrator June 2005 till June 2018

Developed and implemented procedures for operational processes including deployment, upgrade and maintenance.

Responsible for Operating on Active Directory (User creation, User account functions-Unlock, Reset password, User permission ..etc).

Identifying prerequisites, defining business & technical requirements, ensuring that deliverables meet current and future visions.

Handling user complaints and problems by providing ultimate solutions to meet their needs and requirements

Understanding and following best operational practices of capacity planning, hardware build processes, system architecture, components and services.

Vendor coordination related to IT Department (CSI

Diagnosed issues and conducted emergency software License maintenance

Oversaw creative direction for web and email content, as well as promotional strategy and implementation

Installing, Configuring and troubleshooting desktop and Laptop (HP, DELL, Toshiba, Sony)

Configuring & Administering Print Server Management and implementation.

Aiding engineering staff with Hardware, software, and project specific system support.

Providing Remote Support to KEO site office users.

Evaluate and install developed software during various phases of testing.

Accountable for assembling, installing, and troubleshooting Hardware’s.

Instrumental in Help Desk Operation/Management.

Troubleshoot 200 Client Computers, Software Installation, and troubleshooting.

Activate network License of different software’s in License Server. JasimT

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Remote Administration of Server and client Systems by Terminal Services.

Supporting and maintaining the company’s IT systems and for providing efficient desktop support to all business users.

Installs, configures and maintains desktop imaging and deployment technology.

Respond to phone and email requests for assistance using remote tools and automated trouble ticketing system.

Maintains and tracks SharePoint service desk tickets in Web Help Desk, lease asset inventories and other software license supporting process and documentation.

Supports Bentley Software licensing (StaadPro,WaterCAD,StormCAD, Water Gems)

Supports Structural CSI Design software license (ETABS, SAFE, SAP).

Diagnose and resolve problems related to desktop peripherals, printers, scanners, Plotters etc.

Ability to work effectively with others to resolve technical problems.

Installing the applications as per the organization standards.

Assisting the managers for vendor communications.

Ability to analyze situations and reach logical conclusions

Upgrade hardware and software under direction.

Provide training to end users for new hires.

IT asset management with day-to-day inventory change logging.

Tracking and supporting periodic hardware and software upgrades

Coordination with software vendors and solution centers to resolve user end problems.

Provide on-call systems coverage during non-duty hours

Perform regular file archival and purge as necessary.

Provides equipment rack installation and equipment installations within a variety of locations that includes Server Rooms and equipment rooms.

Support Video Teleconferences with high-profile user conferences ACHIEVEMENTS & MILESSTONES

Achieved KEO International Consultants 10 Years’ Service Award for two consecutive Quarters from KEO International Consultants.

Success fully Completed FORTINET Certification NSE_1, NSE_2

Passed CompTIA A+ Certification 220-602.

TRAINING

Completed six weeks of Server training on Microsoft Server 2008 at Infocenter Training Institute, Kuwait.

Initial info about how to configuring, managing and maintaining Windows Server 2008.

Configuring and Troubleshooting Windows Server Active Directory Domain Services.

Configuring and Troubleshooting identity and Access Solutions with Windows Server 2008 Active Directory

Memory and power subsystem

Completed four weeks of training on A+ Certification (For Service Technicians) at Infocenter Training Institute, Kuwait.

Completed Cisco Network Academy Program from Cisco Networking Academy, MP Birla Institute of Management, Bangalore, India

Personal Details:

Full Name : Jasim Ali.TP

Date of Birth : 30th MAY,1981

Marital Status : Married

Visa : Article# 18

Languages Known : English, Hindi, Malayalam, Arabic

Nationality : Indian

Driving License : Holding Kuwait driving license

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