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Customer Service Social Media

Location:
Schenectady, NY
Salary:
120000
Posted:
June 29, 2020

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Resume:

Mike Igekie Itsede, ACIML

Professional Summary

Dedicated purchasing/supply chain professional specializing in logistics coordination, material handling, vendor relations and inventory management negotiating favorable contracts and managing large budgets. Good financial acumen and understanding of record keeping requirements, organized and proactive with remarkable project management, good communication and planning abilities. Exceptional leader skilled at reducing costs and increasing department efficiency with over nine years’ experience in Marine/Oil and Gas, Hospitality, Manufacturing and Transportation.

Work History

International Vitamin Corporation 01/2020 – 05/2020 191 40th Str, Irvington,

NJ 07111

Position: Production Supervisor Lead

- Supervising Production staffs on daily production activities.

- Managing, evaluating, and reporting on productivity.

- Tracking and coordinating the receipt, storage, and timely delivery of goods and materials.

- Ordering supplies and maintaining inventory level for production team.

- Monitors all equipment and ensures timely repairs Maintaining records, reporting relevant information, and preparing any necessary documentation.

- Facilitates communication with vendors, associates, and managers for successful collaboration and accountability

PRONOMIO Marine and Energy Ltd 02/2014 - 12/2019

Lagos, Nigeria

Position: Procurement / Supply Chain Manager

• Oversaw budget and all purchasing needs for company operational needs

• Implemented policies to reduce cost and eliminate waste

• Adjusted procedures as needed to maximize department effectiveness

• Assessed areas of service concern and developed improvement plans

• Improved inspection policies to increase quality of raw materials and finished goods

add7np@r.postjobfree.com

518-***-****

Schenectady, NY 12305

Skills

• Document preparation

• Contract negotiation

• Procurement expertise

• Bid coordination

• Vendor sourcing

• Strategic planning

• Materials handling and transport

• Equipment setup

• Invoicing and shipping documentation

• Payment reconciliation

• Hospitality services

• Customer service excellence

• Supply ordering

• Purchasing

• Billing and Invoicing

• Invoice verification

• Staff leadership

• Loss prevention

• Cost analysis and savings

Education

11/2009

Ambrose Alli University, Ekpoma

Edo State - Nigeria

Bachelor of Science: Agricultural Science

06/2017

Pakris Energy School of Safety (British

Council Certificate)

Lagos - Nigeria

Certificate: NEBOSH IGC Level 3

• Contacted location managers and department supervisors to assess requirements

• Received inbound phone calls from store managers and facility management associates, creating work orders and purchase orders to replace faulty or unsafe equipment or conditions

• Collected requirements from end-customers and business partners for product upgrades, added features and new product development

• Obtaining and processing product orders, including receiving deliveries. Registering and distributing packages within the company

• Developed and executed go-to-market plans and facilitated internal organizational readiness

• Communicated value and position to sales team and developed tools to support selling process

• Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies

• Supervised production planning while using appropriate tools and analysis for smooth production output

• Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele

• Developed standard operating procedures and document workflows for current and future process steps

• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings

• Equipped and organized facility to comply with company strategy for online and offline quality controls

• Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization

• Provided observations, took measurements and performed tests at various stages according to quality control plan

• Established logistics policy including mode, carrier and supplier agreements that benefited overall business

• Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness

• Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures

• Conducted training and change management processes to improve operations

• Managed quality assurance program including on site evaluations, internal audits and customer surveys

• Collaborated with materials purchasing specialist to meet production requirements and quality standards

• Maintained material and stock levels consistent with business requirements while meeting target capital objectives

• Managed logistics operations to meet customer expectations and financial standards and policies

Norfin Offshore Pte Ltd - 03/2012 - 01/2014

Lagos- Singapore, Nigeria- Singapore

Position: Head of Procurement

03/2019

Chartered Institute of Management &

Leadership

Lexington, KY, USA

Diploma: Procurement and Supply

Chain Management

Expected in 11/2021

National Open University of Nigeria

Lagos - Nigeria

MBA: Business Administration and

Management

Certifications

• Associate Member Chartered Institute

of Management and leadership

• Certified Procurement Officer

• Professional Certificate in Health Safety

and Environment

• Certified project manager

Proficiency

• Microsoft Excel

• Microsoft Word

• Microsoft PowerPoint and more

• Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations

• Monitored social media and online sources for industry trends

• Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data

• Supported marketing programs and campaigns with content and messaging to drive demand

• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance

• Equipped and organized facility to comply with company strategy for online and offline quality controls

• Collaborated with materials purchasing specialist to meet production requirements and quality standards

• Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness

• Communicated value and position to sales team and developed tools to support selling process

• Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components

• Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements

• Developed product and solution positioning, messaging by prospective buyer role and methods to overcome competitive objections

• Managed and archived quality documentation and participated in internal and external quality audits

• Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies

• Improved quality processes for increased efficiency and effectiveness D' Major Oil and Gas Ltd 02/2011 - 02/2012

Lagos, Nigeria

Position: Senior Business Development Officer

• Reviewed and edited all training materials for accuracy and company policy compliance

• Responsible for sourcing and developing client relationship and referrals

• To ensure that a safe working environment is provided to all employees and promote a safety-first culture by communicating the importance of personal compliance to all Safety Management System

• Maintain awareness of market conditions and potential changes, new commercial opportunities, emerging market, industry trends and new technology (Company and competitors)

• Build clients relationships

• Present regular performance reports, recommendation reports (i.e. capital expenditures, expansion) to the Business Manager

• Identify business opportunities

• Define or recommend performance objectives for areas of the business and develop specific plans to achieve, maintain or enhance performance

• Organize workshops, meetings facilities, hotel accommodation and reconcile travelling claims,

• Negotiate and closes businesses on behalf of the company PAN OCEAN OIL CORPORATION (NIGERIA) LTD 01/2010 - 01/2011 Lagos, Nigeria

Position: Administrative Assistant

• Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance

• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data

• Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department

• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels

• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions

• Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors

• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments

• Coached new employees on administrative procedures, company policies and performance standards

• Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation

• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes

• Executed record filing system to improve document organization and management

• Created PowerPoint presentations for business development purposes

• Offered departmental administrative support

• Organized weekly staff meetings and logged minutes for corporate records

• Drafted professional business memos, letters and marketing copy to support business objectives and growth

Accomplishments

• Collaborated with a team of five colleague to maintain and Manage an FPSO successfully in Lagos Offshore drilling rig

• Cost Reduction

• Successful Managed Pronomio Marine Procurement and Supply chain department, the company increase revenue by 80% due to reduction in cost of expenditure.

Hobbies

Reading, Meeting People, Watching Football and Travelling



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