Unnati Patel

Knoxville, TN ***** 731-***-**** add7j1@r.postjobfree.com linkedin.com/in/unnati-patel-68769848 Enthusiastic Chemical Engineer Equipped with Comprehensive Hospitality, Financial, and Engineering Industry Knowledge PROFESSIONAL SUMMARY Analytical, focused Chemical Engineer with over 5+ years of delivering exceptional results in the hospitality, financial, and engineering space. Proficient decision-maker, communicator, and collaborator determined to protect a company’s profits and revenue. Detail- oriented professional with the exceptional ability to analyze data to achieve organizational goals, including minimizing delinquent accounts and influencing revenue growth with experience driving a $5M+ sales revenue within a short period. CORE EXPERTISE Budgeting Sales Forecasting Labor and Cost Control Hiring Operations Accurate Data Entry Invoicing Payroll Processing Ability to Prioritize Chemical Engineering Leadership Development Activities Project Management Strong Organizational Skills Community Outreach Networking Business Process Engineering Team Building Sound Decision Making Abilities PROFESSIONAL EXPERIENCE 21st Mortgage 09/2019-05/2020

FINANCIAL COUNSELOR

> Consistently exceeded weekly and monthly goals, contributing a lot towards the company’s vision; provided prompt customer service.

> Applied ability to handle multiple tasks to manage projects, including contracting over 200+ delinquent accounts regularly and managing an account base with customers exceeding 1400+; demonstrated positive attitude when with customers to ensure optimal satisfaction.

> Directed customers’ phone calls to the correct department and responded with some inquiries to support other departments.

> Interviewed delinquent customers to establish reasons for their non-payment and inquire on the date of their next payment; established, negotiated, and strategized payment arrangements appropriate with their current financial situations.

> Utilized excellent communication and interpersonal skills, combined with creative thinking and problem-solving skills, to provide advice to customers on how to effectively maintain a budget to pay their mortgages with the organization. Aramark at University of Tennessee 05/2015-09/2019 FOOD SERVICE MANAGER, 13 Convenience Stores (05/2016 – 09/2019)

> Introduced innovative products to consumers in collaboration with 12+ vendors, resulting in increased revenues peaking at $5M+.

> Organized events and catered to 200+ VIP members at each event; once catered to a multi-million dollar Destination Imagination Global Event that lasted for 4+ days with 7,000+ participants; provided training and mentoring sessions to staff to ensure quality service.

> Secured efficient cost controls, labor goals, and annual budgets by regularly leveraging the ability to analyze data, including sales data. SUPERVISOR, 11 Convenience Stores (05/2015 – 05/2016)

> Remained mobile while overseeing staff members, reviewing their daily performance, and comparing to established metrics.

> Continuously delivered outstanding results by initiating, coordinating, and enforcing company systems, policies, and procedures.

> Spearheaded the execution of merchandising and inventory directives, ensuring that stocks were maintained at optimal levels. EDUCATION Bachelor of Science in Chemical Engineering University of Tennessee 05/2015 Internship/ Senior Course Team Project: Comparison of Single and Cascade Solid-Oxide Fuel Cell Designs Professional Affiliations

American Institute of Chemical Engineers Society of Women Engineers Destination Imagination Planning and Labor Committee TECHNICAL SKILLS MS Office Suite (Word, Excel, PowerPoint, Outlook) MATLAB Aspen HYSYS POLYMATH KRONOS PRIMA WEB ICIMS