KAREN I. McINTOSH-ROSE

**** *. ******* ****** *****, Apt. 104, Oakland Park, FL 33309

Tel: 954-***-**** • Email: add7iw@r.postjobfree.com

PROFESSIONAL PROFILE:

Possess exceptional time management skills, extremely organized and adaptable, responsible with a focus on detail. Organized and takes initiative to be a leader, logical, precise and analytical, excels unsupervised or in a team environment.

SKILLS:

• Accounts Payable

• Critical Thinking

• Accounts Receivable

• Cash Management

• Cash Accountability

• Office Management

• MS Excel

• MS Word

• MS PowerPoint

EXPERIENCE:

LennoxNas – Fort Lauderdale, FL Jul. 2018 - Present

Customer Service Representative

• Communicate with customers through various channels.

• Process all service requests.

• Research and explore answers and provide alternative solutions.

• Communicate and coordinate with colleagues as necessary.

• Provides feedbacks on the efficiency of the customer service process.

Kidz Choice Charter School – Pembroke Pines, Ft. Lauderdale, FL Aug. 2017 – June 2018

Substitute Teacher for Grades Pre-K to Grade 5

Ultimate Software – Weston, Ft. Lauderdale, FL (Seasonal) Jan. 2015 – Feb. 2018

Tax Form Prep (Seasonal)

• Assisted in the preparation and shipping of W2 Tax forms.

Dave John CPA – Ft. Lauderdale, FL Jan. 2016 – Mar. 2016

• Assisted in the initial audit procedures for clients.

Randstad Professionals – Ft. Lauderdale, Florida

• Delaware North – Processed, verified and reconciled invoices. (Temp) Dec. 2015 – Jan. 2016

• First Service Residential – Clerical and administration duties. (Temp) Jul. 2016 – Aug. 2016

IBC Travel – Ft. Lauderdale, FL Apr. 2011 – Apr. 2014

• Customer Service Representative/Coordinator.

• Provided administrative support to Director and Customer Service Manager.

• Managed office administration for a diverse group of ten employees.

• Assisted clients with reservations, changes and cancellations.

• Primary contact for customers via telephone calls, effectively addressing complaints and concerns.

• Reconciled and processed invoices for payments.

• Prepared daily cash flow reports.

• Handled and deposited all cash transactions.

• Updated job knowledge by participating in educational aviation procedures.

Certified Nursing Assistant (Per Diem) 2009 – 2011

• Act as a helpful liaison between patients and nurses.

• Assist patients to fulfill basic quality of life needs.

Carreras Group Limited – Kingston, Jamaica 2005 – 2008

Marketing Representative/Events Planner & Projects Coordinator/Receptionist

• Performed administrative duties.

• Assisted in the preparation of contracts for suppliers.

• Prepared monthly Deposit Analysis and Staff Receivable Reports.

• Responsible for the reconciliation of the Account Payable accounts.

• Planned, organized projects for company events.

EDUCATION:

Strayer University – Ft. Lauderdale, FL

Master’s in business administration – Finance 2015 – 2018

City College – Ft. Lauderdale, FL 2012 – 2014

Bachelor of Science Degree – Business Administration – Accounting

City College – Ft. Lauderdale, FL 2010 – 2012

Associate of Science Degree – Business Administration – Accounting

AWARDS/MEMBERSHIP:

• Florida Institute of CPAs (FICPA) Member

• Student of the Quarter – Fall Term 2011

• President’s List – Summer & Fall Term 2010

Winter Term 2011

Spring Term 2014

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