Front Office Desk
Resume:
Name- : Sayed Sarifur Rahman
Date of birth- : *1.03.1988
Marital Status- : Single
Gender - : Male
Address- : Kolkata, West Bengal,India
Mobile- : +919*********(whatsapp)
Email- : ****************@*****.***
Skype- : sayed rahman
Objective: I perceive myself as multi skilled person with specialization in perssonal and front office department with an attitude of learning and performing having large experience as working 3 pre-opening hotels and several other hotels. .As I Seeking for a challenging position in a reputable organization to expand my learning, knowledge, and skills.
Academic Qualifications and working experience.
April 2007 to April 2009: Post Graduate Diploma in Hotel Management.
IHM –Institute Of Hotel Management Catering technology and applied nutrition- Kolkata, India.
May 2005 to May 2008: Graduation.
Saheed anurup Chandra mahavidyalaya,Under Calcutta University Kolkata, West Bengal India.
Other curriculum: Communicative English-
B.B.C English Council –IHM Kolkata, India.
Interning Experience;
Vocational Training Peerless Sarover Portico Hotel, Durgapur, India.
Tasks completed –All basic tasks associated to the departments of HK, Front Office, Kitchen and F&B services.
Industrial Training Best Western Premier Vedic Village Spa Resort, Kolkata, .
Tasks completed –All basic tasks associated to the departments of HK, Front Office, Kitchen and F&B services and few administrative divisions of the hotel.
Working Experience;
Nov 2017 to 2020: Currently working in Wyndham Grand Manama. Front Office Supervisor.
* Manage room reservations using opera reservations system
*Address guests concerns and special requests.
*Communicate with concierge team to make smooth operation to handle guest luggage and *guest other requests like room key and handle to deliver outside order to room, airport pick *up and drop off request, helping to park guest cars.
Front desk cashier- handling guest daily cash cashier cash floating, guest check payment and credit or debit card payment,
front
desk night supervisor tasks,
night auditor’s tasks,
duty manager tasks
Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed Help guests with their things including luggage and other valuables with communicate concierge team.
Welcome and greet guests with great courtesy
Answer telephone calls and transfers these to guest rooms
Take and relay telephone messages for hotel guests and others
Prepare bills, handle and process checkouts / Check-ins, take payments
Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests
Deal with complaints and problem.
2017 /2018 Al Husn Club,Muscat,Oman. Front desk agent.
Welcome and greet guests with great courtesy
Manage room reservations using a computerized reservations system
Address guests concerns and special requests in a professional and personable manner
Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed
Help guests with their things including luggage and other valuables
Answer telephone calls and transfers these to guest rooms
Take and relay telephone messages for hotel guests and others
Prepare bills, handle and process checkouts, take payments
Man the hotels business center and other units if necessary
2013/ 2016: Intercontinental Riyadh, Saudi Arabia. Join as a GSA (Guest service Associate) promoted to FOA.
Main Job Tasks, Duties and Responsibilities
Welcome and greet guests with great courtesy
Manage room reservations using a computerized reservations system
Address guests concerns and special requests in a professional and personable manner
Ensure that guests are settled comfortably in their rooms, makes necessary adjustments
Help guests with their things including luggage and other valuables
Get transport for customers and reservations in local restaurants
Answer telephone calls and transfers these to guest rooms
Take and relay telephone messages for hotel guests and others
Prepare bills, handle and process checkouts, take payments
Man the hotels business center and other units if necessary
Communicate with housekeeping and maintenance staff to ensure that great quality service.
Deal with complaints and problems
Answer queries of guests about various information and services of the hotel
2012 -2013: Four points by Sheraton Riyadh, Front Desk Associate.
Main Job Tasks, Duties and Responsibilities
Answer calls and respond to emails
Handle customer inquiries both over the phone and by email
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Follow up customer calls where necessary
Document all call information according to standard operating procedures.
2010-2012: Ffort Radisson Raichak, Kolkata, India –Front Desk Junior Assistant.Main Job Tasks, Duties and Responsibilities
Welcome and greet guests with great courtesy
Manage room reservations using opera reservations system
Address guests concerns and special requests.
Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed
Help guests with their things including luggage and other valuables with communicate
Concierge team.
2009-2010: Best Western Premier Vedic Village Spa Resort,Kolkata,India-Front Desk Agent.
Main Job Tasks, Duties and Responsibilities
Welcome and greet guests with great courtesy
Manage room reservations using opera reservations system
Address guests concerns and special requests.
Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed
Help guests with their things including luggage and other valuables with communicate
Concierge team.
Languages Known
Fluent in English (Full professional proficiency)
Fluent in Speaking Arabic and Reading
Fluent in Speaking Hindi and Reading
Fluent in Speaking Bengali And Reading
Computer skills
Microsoft Office –Word, Excel.
Internet and email packages.
And over the knowledges.
Hotel operation systems known.
Opera 5.2
Oasys System.
Micros
Gns guest registration system.
Achievements:
Certificate of Appreciation for being part of Pre-Opening team-in Wyndham Grand Manama.
Certificate of Appreciation being part of Pre-Opening team-Four points by Sheraton Riyadh.
Appreciation Letter from guest of Aban offshore limited guest.
Employee of the month July 2013 Intercontinental Hotel Riyadh.
Curriculum Vitae
Contact this candidate