Name- : Sayed Sarifur Rahman

Date of birth- : *1.03.1988

Marital Status- : Single

Gender - : Male

Address- : Kolkata, West Bengal,India

Mobile- : +919*********(whatsapp)

Email- : add7iq@r.postjobfree.com

Skype- : sayed rahman

Objective: I perceive myself as multi skilled person with specialization in perssonal and front office department with an attitude of learning and performing having large experience as working 3 pre-opening hotels and several other hotels. .As I Seeking for a challenging position in a reputable organization to expand my learning, knowledge, and skills.

Academic Qualifications and working experience.

April 2007 to April 2009: Post Graduate Diploma in Hotel Management.

IHM –Institute Of Hotel Management Catering technology and applied nutrition- Kolkata, India.

May 2005 to May 2008: Graduation.

Saheed anurup Chandra mahavidyalaya,Under Calcutta University Kolkata, West Bengal India.

Other curriculum: Communicative English-

B.B.C English Council –IHM Kolkata, India.

Interning Experience;

Vocational Training Peerless Sarover Portico Hotel, Durgapur, India.

Tasks completed –All basic tasks associated to the departments of HK, Front Office, Kitchen and F&B services.

Industrial Training Best Western Premier Vedic Village Spa Resort, Kolkata, .

Tasks completed –All basic tasks associated to the departments of HK, Front Office, Kitchen and F&B services and few administrative divisions of the hotel.

Working Experience;

Nov 2017 to 2020: Currently working in Wyndham Grand Manama. Front Office Supervisor.

* Manage room reservations using opera reservations system

*Address guests concerns and special requests.

*Communicate with concierge team to make smooth operation to handle guest luggage and *guest other requests like room key and handle to deliver outside order to room, airport pick *up and drop off request, helping to park guest cars.

Front desk cashier- handling guest daily cash cashier cash floating, guest check payment and credit or debit card payment,

front

desk night supervisor tasks,

night auditor’s tasks,

duty manager tasks

Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed Help guests with their things including luggage and other valuables with communicate concierge team.

Welcome and greet guests with great courtesy

Answer telephone calls and transfers these to guest rooms

Take and relay telephone messages for hotel guests and others

Prepare bills, handle and process checkouts / Check-ins, take payments

Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests

Deal with complaints and problem.

2017 /2018 Al Husn Club,Muscat,Oman. Front desk agent.

Welcome and greet guests with great courtesy

Manage room reservations using a computerized reservations system

Address guests concerns and special requests in a professional and personable manner

Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed

Help guests with their things including luggage and other valuables

Answer telephone calls and transfers these to guest rooms

Take and relay telephone messages for hotel guests and others

Prepare bills, handle and process checkouts, take payments

Man the hotels business center and other units if necessary

2013/ 2016: Intercontinental Riyadh, Saudi Arabia. Join as a GSA (Guest service Associate) promoted to FOA.

Main Job Tasks, Duties and Responsibilities

Welcome and greet guests with great courtesy

Manage room reservations using a computerized reservations system

Address guests concerns and special requests in a professional and personable manner

Ensure that guests are settled comfortably in their rooms, makes necessary adjustments

Help guests with their things including luggage and other valuables

Get transport for customers and reservations in local restaurants

Answer telephone calls and transfers these to guest rooms

Take and relay telephone messages for hotel guests and others

Prepare bills, handle and process checkouts, take payments

Man the hotels business center and other units if necessary

Communicate with housekeeping and maintenance staff to ensure that great quality service.

Deal with complaints and problems

Answer queries of guests about various information and services of the hotel

2012 -2013: Four points by Sheraton Riyadh, Front Desk Associate.

Main Job Tasks, Duties and Responsibilities

Answer calls and respond to emails

Handle customer inquiries both over the phone and by email

Manage and resolve customer complaints

Provide customers with product and service information

Enter new customer information into system

Update existing customer information

Process orders, forms and applications

Identify and escalate priority issues

Follow up customer calls where necessary

Document all call information according to standard operating procedures.

2010-2012: Ffort Radisson Raichak, Kolkata, India –Front Desk Junior Assistant.Main Job Tasks, Duties and Responsibilities

Welcome and greet guests with great courtesy

Manage room reservations using opera reservations system

Address guests concerns and special requests.

Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed

Help guests with their things including luggage and other valuables with communicate

Concierge team.

2009-2010: Best Western Premier Vedic Village Spa Resort,Kolkata,India-Front Desk Agent.

Main Job Tasks, Duties and Responsibilities

Welcome and greet guests with great courtesy

Manage room reservations using opera reservations system

Address guests concerns and special requests.

Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed

Help guests with their things including luggage and other valuables with communicate

Concierge team.

Languages Known

Fluent in English (Full professional proficiency)

Fluent in Speaking Arabic and Reading

Fluent in Speaking Hindi and Reading

Fluent in Speaking Bengali And Reading

Computer skills

Microsoft Office –Word, Excel.

Internet and email packages.

And over the knowledges.

Hotel operation systems known.

Opera 5.2

Oasys System.

Micros

Gns guest registration system.

Achievements:

Certificate of Appreciation for being part of Pre-Opening team-in Wyndham Grand Manama.

Certificate of Appreciation being part of Pre-Opening team-Four points by Sheraton Riyadh.

Appreciation Letter from guest of Aban offshore limited guest.

Employee of the month July 2013 Intercontinental Hotel Riyadh.

Curriculum Vitae

Contact this candidate