Address: **** *. ******* ** *** *

Chicago. Illinois 60634

USA

Cellphone: 1-775-***-****

Email add: add7in@r.postjobfree.com

Cecilia T Quiambao

Objective To contribute and impart my skills and techniques in sales,

Marketing, customer service and project management

Gained from years of experience from reputable multi-national companies.

Skills Key account management specifically in the consumer sales,

Including all its aspects: merchandising, in-store promotions,

Inventory management, returns management, receivables

Management, market share and sales target attainment.

People management, from recruitment, training, monitoring,

Developing/motivating, coaching and supervising.

Presentation of company/product portfolio to prospective accounts/

Customers.

Project management, from conceptualization, presentation,

Implementation and evaluation.

Core Competencies

Strategic Thinking: The ability to analyze the Organizations

Competitive position by considering market and industry trends,

Existing and potential customers both internal and external, and

Strengths and weakness as compared to competitors.

Results Orientated: The ability to focus on the desired result of one’s own or one’s unit’s work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.

Self Confidence: Faith in one’s own ideas and capability to be successful; willingness to take an independent position in the face of opposition.

Flexibility: Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things.

Establishing Focus: The ability to develop and communicate goals in support of the business’ mission.

Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.

Providing Motivational Support: The ability to enhance others’ commitment to their work.

Experience March 2020 to Present

BUSINESS MANAGER – CLARINS

BLOOMINGDALES

SKOKIE, IL

Manage all communications with beauty advisors and assist

In all client file activities.

Provide optimal level of customer services and ensure

Achievement of all sales goals.

Facilitate strategies to present and sell merchandise through regular

Product demonstrations.

Prepare and implement effective calendar for product line on

Monthly basis and manage all promotions.

Manage all communications with account representatives and

Store staff to maximize sales and increase productivity.

Ensure compliance to all vendor guidelines and standards for

Merchandise.

Provide training to all beauty advisors and ensure compliance to

All company objectives.

Perform all stocks keeping processes and assist to replenish all

Stocks as per organization policies.

March 2020 to September 2019

GIFT SHOP SUPERVISOR

NUGGETS CASINO RENO, NEVADA USA

Oversees, coordinates, and performs computerized cash register s ales transactions and cash management. Supervises personnel

Which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution. Assists with the development and implementation of operating budgets, policies, and procedures consistent with those of the organization. Provides sales coordination and problem resolution for floor customer service staff; performs direct sales and customer service as and when required.

Allocates and schedules work within the area, ensuring that all floor requirements are covered during operating hours; fills in for staff as required during breaks and other absences.

Monitors sales through the cash register; resolves discrepancies, prepares, reconciles, and records cash receipts for deposit, and prepares sales reports.

Monitors and coordinates ordering, receipt, and return of merchandise and/or equipment; verifies invoices and billing and resolves errors and discrepancies; as appropriate, coordinates shipping and/or delivery of merchandise to customers.

Oversees area stock and visual merchandising; participates in the development and implementation of on-floor sales promotion campaigns. Participates in the establishment and implementation of general marketing plans and programs for the enterprise. Monitors general housekeeping cleanliness within the area; ensures that equipment and facilities remain in good repair, and that employee and customer safety standards are maintained.

April 2017 to December 2018

BUSINESS MANAGER

LANCOME MACYS SKOKIE, IL USA

Recruit, train, coach, motivate and develop new and incumbent associates on company policies and procedures, product knowledge, and personal/department productivity goals. Alert Sales Manager of needs and concerns of the business and staff. Communicate regularly with vendors, planners, distributors, and buyers regarding stock needs, customer preferences, and special events. Develop and implement business-driving events and ensure proper execution to achieve counter productivity goals; Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results; Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology.

October 2016 to March 2017

BUSINESS MANAGER

YSL – NORDSTROM, CHICAGO, IL USA

Execute event strategies effectively.

Achieve sales goals.

Cultivate a team atmosphere to increase performance and

Productivity.

Be a brand ambassador for YSL by adhering to guidelines

In line with the brand image.

Controls and communicates inventory needs properly and timely. Arrange team schedule to maximize store profitability.

Submits required reports to the Department Manager timely

And accurately crucial for business decision making.

Monitors and reports customer needs and concerns to the

Company.

September 2016 to October

SHOP MANAGER

BCBG MAX AZRIA, SKOKIE, IL USA

Drive sales by overseeing sales floor operations throughout the entire store.

Exceeding sales and bottom line profits of the store.

Motivate and inspire team to high performance and exceptional

Customer service.

Inspire store team to develop a merchant mentality and visual

Merchandising and ensure all product segments are managed

Appropriately.

Effectively manage employee turnover.

Prepare and deliver store team individual performance evaluations.

Create the customer experience while focusing on strategic,

Operational and leadership excellence.

Actively recruit, hire and develop retail team associates that

Represent BCBGMAXAZRIA group brands and business

Cultures.

Protect the BCBGMAXAZRIA brand message and philosophies

By maintaining a professional and personal appearance.

August 2014 to August 2016

BUSINESSMANAGER

MACYS, SHISEIDO IRVINE, CA USA

Drive and build sales and improve brand rank in the

Store.

Develop special events calendar and implement, along

With merchandising objectives with in store selling

Team.

Sell company programs to store management and receive

Support for execution of company sales and marketing

Events.

Educate the selling team and other sales staff about the

Company’s goals, visual merchandising directives and

Product knowledge.

Provide directions to Beauty Advisors regarding the

Company goals and objectives.

Formally review job performances for all the member

Of the team.

Provide ongoing feedback and coaching to Beauty

Advisor.

Apr 2014 to July 2014

RETAIL EXECUTIVE

PRADA PTE LTD - SINGAPORE

Managing and motivating a team to increase sales and ensure efficiency.

Managing stocks level and making key decision about stocks control.

Ensuring standards for quality, customer service and health and safety are met.

Organizing special promotions, displays and events.

Maintaining awareness of market trends in the retail

Industry, understanding forthcoming customer

Initiatives and monitoring competition.

Dec 2011 to Mar 2014

STORE MANAGER

SEPHORA - SINGAPORE

Supervise daily operation of the store in support with

The Store Manager. Ensure that selling floor are up

Audit standards at all times.

Coach and motivate the Beauty Advisors to achieve

Their individual targets towards the attainment of

Overall store KPI. Ensure that customer service level

Both at the selling area and cashier counter are based on the Mystery Shopper standards.

To manage returns and stock loss at the acceptable

Level. To manage inventory to achieve maximum

Sales potential.

Dec 2009 to Nov 2011

STORE MANAGER

NEW LOOK/LEVI’S SINGAPORE

Deliver excellent service to ensure high leverl of

Customer service satisfaction.

Motivate the sales team to meet sales objectives by training ant mentoring staff.

Create business strategies to attract new customers, expand

Customer traffic and enhance profitability.

Hire, train and oversee new staff.

Develop and arrange promotional material and in-store display

To manage returns and stock loss at the acceptable

Level.

Sept 2008 to Nov 2009

GUEST SERVICE MANAGER

MARINA BAY SANDS SINGAPORE

Trains new Guest services department personnel.

Answers letters of inquiry regarding rates and availability.

Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.

Maintains a detailed knowledge about the hotel's services and hours of operations.

Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.

Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.

Check guests in and out, including preparation of guest bills and authorizing payments.

Responsible for cash handling including float and banking.

Dealing efficiently with day to day billing and guest service queries.

Report anything considered a health and safety hazard.

Using information available, plan and control both the preparation of future shifts and effective communication to the team.

To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.

Allocation of all rooms to include, special requests, sofa bed rooms and any other requirements as directed by the FOM.

Lobby duty plays a key role in the success of the movement of our guests around the hotel.

Prevent abuse and/or destruction of hotel property.

Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.

Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.

Knows cash handling procedures. Files and posts all changes to guest master and city ledger account.

Aug 2007 to Aug 2008

COUNTER MANAGER

LOREAL PTE LTD SINGAPORE

Achieve sales targets on all brands (Ralph Lauren, Giorgio

Armani,Cacherel and Diesel).

Implement in-store merchandising campaign based on the

Guidelines and mechanics set by marketing.

Suggest improvements and effective in-store promotions based

On the actual need of the store based on customer preferences

And relevant competitor activities.

Ensure number 1 ranking in sales among the fragrance

Division.

Manage day to day operation of the store which include

Inventory management, pricing, competitors monitoring,

Marketing feedback and staff management.

March 2006-July 2007

ARDENT WORLD

NATIONAL SALES MANAGER PHILIPPINES

Tasked to manage desirable cost to sales ratio on the Manila

Supermarket business.

Fragrance products of the company on all major Supermarkets

Hypermarkets in Manila.

Achieve individual sales target per product category set by the

Management.

Recruit, train, supervise and motivate Sales Coordinators and

Fragrance Consultants assigned under major Manila key accounts.

Create strategies and plans that will aid the team towards the

Achievement of overall sales targets.

Build an account base of major Supermarket retailers from a zero

Account base.

Coordinate and negotiate with buyers and Category Managers

Regarding product placement, purchase orders, collections,

Proposed promotions and other matters.

May 2005-Feb 2006

SOEN GARMENTS

KEY ACCOUNTS MANAGER PHILIPPINES

Ensure attainment of sales targets on account being handled.

Manage pool of Promoters and Team Leaders assigned under my

Territory.

Implement national promotional campaign on all store being

Handled. And conceptualize tailor fit promotions for stores

Who have a special need to be able to hit sales target.

Develop and maintain good business working relationship with

The Merchandise Managers of major retail stores that would create

A preferred supplier status for the brand which would translate to

A primary and better location for new stores to be opened and all

Out approval of promotions to be presented.

Dec 2000-March 2005

KEY ACCOUNT MANAGER

ENERGIZER PHILIPPINES

Manage effectively accounts assigned under the territory by

Achieving major key focal points: sales volume, market

Share, distribution and merchandising.

Define and formulate individual business account plan to ensure

Achievement of growth on sales targets and market dominance.

Manage customer receivables in such a way that it stays within the

Acceptable limits set by the company.

Maintain market dominance at store level at all times by ensuring

Stocks availability and zeroing stock outs situations.

Forecast sales targets based on accounts historical data and developing plan to ensure its achievement.

Jan 1999 – Nov 2000

SALES EXECUTIVE

MAERSK SEALAND PHILIPPINES

Responsible for the timely and regular visits to export

Customers assigned to ensure adequate coverage of their need.

Ensure that proper sales records are being kept and sales monitoring reports are submitted to the Team Leader according

To sales management system

Ensure that all sales activities being conducted are in accordance with the sales management system, agent manual and existing sales

Guide and instruction by the Team Leader or higher management.

Ensure that team’s sales goals and action plans are being achieved.

Jan 1997 – Mar 1998

KEY ACCOUNT MANAGER

UNILEVER PHILIPPINES

Forecast inventory requirement by using accurate product

Inventory as key determining factor.

Plan volume and customer order based on offtake, inventory goals

And sales objectives.

Maintain effective in-store presentation and placement display and

Merchandising materials of the customers while adhering to

Company guidelines.

Ensure adequate and competitive facings and effective positioning

Of stocks on shelves.

Give accurate feedback on market updates, competitive activities

And customer requirements to elicit action from head office.

Mar 1994 – Jan 1997

SENIOR ACCOUNT EXECUTIVE

GUARANTEDD MARKETING SERVICES

PHILIPPINES

Directly coordinating with the present clientele.

Creating marketing concepts and plans.

Provide evaluations and recommendations based on results of

Implemented events and projects.

Education 1990 – 1994 POLYTECHNIC UNIVERSITY

OF THE PHILIPPINES

Bachelor’s Degree Holder

Bachelor of Business Administration major in Marketing

Graduated with Magna cum Laude grade bracket

Marketing Excellent Awardee

Consistent Presidents Lister

I certify that the above statements are correct and true.

Cecilia T. Quiambao

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