IT Manager
Resume:
Michael Jerard M. Honrado
Paulog, Ligao City (***4)
P
Bicol Region, Philippines
Contact # : +639**-*******
: +675******** (PNG Number)
Skype Account ID : michael_honrado31
E-mail Address : ***************@*****.***
PERSONAL INFORMATION:
Age : 35
Date of Birth : July 3, 1984
Civil Status : Married
Gender : Male
Citizenship : Filipino
Languages : English, Tagalog, Bicolano, Bisaya (basic), Bahasa Malayo (basic)
EDUCATIONAL BACKGROUND:
Bachelor of Science in Computer Engineering
STI College-Legazpi Campus
Legazpi City
June 2002 – May 2007
PROFESSIONAL EXPERIENCE:
IT Manager
Information Technology Department
January 23, 2019 – Present
3AComposites/PNG Balsa
(Manufacturing/Timber Industry)
PO Box 1929 Kokopo, Takubar Industrial Estate,
East New Britain Province 611,
Papua New Guinea
PROJECT INVOLVEMENTS:
HRIS/Payroll System (On going)
Time Attendance Software (On Going)
Wifi Centralization
Process Architect (Project Based)
Global Process Knowledge Management & Quality Assurance Department
June 6, 2018 – September 5, 2018
Service Source International
(BPO/KPO Company)
Net Park Building, 31st Floor, 5th Avenue BGC
Taguig City
Job Description and Responsibilities:
Client facing, supporting client on-boarding implementations.
Responsible for future state Revenue Generating process design of new Global client engagements, expansions of existing International partnerships, migrations to SREVs SFDC 1P technology stack, and supporting business optimisation services.
Provide Solution process Advisory services to customer success leaders.
Be part of a team of Business Process Improvement analysts proactively driving business process improvement, targeted process engineering & Transactional Process Design Analysis.
Promote Process Standardisation – identify variability in operational protocols and understand opportunities of common denomination.
Support Transformation – Transition of Low Complex/High Volume transactional processing & Sales enablement ‘back-office’ activities to low cost centres
Drive Process Optimization – Removal of non-value add wastage activities and increasing value proposition services of client delivery teams.
Quantitative Statistical Analysis of VOP (Voice of the Process) & have the capability to interpret the data in a meaningful fashion to Senior Mgt allowing them to make informed decisions.
Facilitate process teams through ATS (Analytical Trouble Shooting) & Modelling the use of LEAN, Six Sigma.
Development and delivery of Global LEAN, Six Sigma curriculum too internal stakeholders.
Mentor LEAN Six Sigma Projects with potential for global scope.
Facilitate the documentation, monitoring, and analysis of Global processes.
Provide direction to Business Analyst and Information Analyst staff to develop appropriate process documentation and measurements systems, respectively.
Partner with project sponsors and company management to plan, prioritize, and manage process improvement projects while adhering to the company’s project methodology and quality assurance guidelines.
Recommend improvements in processes, people, systems and structures, to reduce waste and continuously improve performance.
Use industry standard Project Management methodologies to plan, implement and track deliverables
Information Technology Manager
IT Department
April 30, 2015- August 15, 2017
Barama Company Ltd.
(Manufacturing/Timber Company)
East Bank Demerara
Guyana, South America
Job Description and Responsibilities:
Prepare monthly reports, action plans, updates and developments of ongoing activities and projects of the Department.
Coordinate with Samling Head Office IT Team in Malaysia for any technical support and development.
Develop and implement policies and procedures for computer network and systems operations.
Mentor the Staff of the Department.
Install, configure, administer and maintain the wired and wireless networks, routers, switches, servers, NAS, accounting database application, asset database application, inventory database application and workstations of the company.
Monitor traffics, activities and performances of the Company’s networks, routers, switches and servers.
Monitor internet usage and activities, evaluate the logs generated and analyze the data.
Develop, recommend, test and evaluate networks and systems designs, specifications, configurations, improvements and expansions.
Provide technical support and troubleshoot systems, networks and internet problems
Install, configure, administer, monitor and maintain the Company’s VSATs’ and broadband connectivity.
Configure, administer and monitor files, data and configuration back-ups.
Monitor, administer and maintain the Company’s email communication.
Install, configure and maintain the Company’s VHF Base and Mobile Radios, HF Base and Mobile Radios.
Manage the day to day activities of the Department.
PROJECT INVOLVEMENTS:
VOIP/PABX Project/Commissioning for LOC Factory.
LAN and WAN Restructured Cabling for LOC Factory.
UHF Installation/Commissioning for 3 Camp Sites.
Upgrade/Relocation of VSAT’s for 3 Camp Sites.
PTP Installation/Commissioning LOC/BHL Camp Sites.
Disaster Recovery Server Installation.
Network Systems Coordinator/Administrator
IT Department
November 18, 2008 – April 15, 2015
Children International-Bicol
(Non-Government Organization)
Legazpi City, Philippines
Job Description and Responsibilities:
The Network System Coordinator is responsible for all tasks related to network support of the Sponsorship Operating Agency (SOA) and Service Area Center (SAC) network systems the LAN and WAN Network Infra and client administration, data, video, and voice communications systems.
Maintain and Administer Servers (Microsoft Exchange 2003 &2007, Windows 2003 & 2008 R2 Standard, SQL 2008).
Maintain and Administer System file backup using Autoloader device and ensure file backup restoration to the Disaster Recovery Plan Server.
The NSC is responsible for all tasks related to installation and maintenance of Information Technology (IT) systems implemented in the SOA. The NSC is required to provide hands-on technical desktop support to all users.
Monitoring, administration and implementation of all office equipment, such as printers, computers, scanners, tablet devices, servers, etc.
PROJECT INVOLVEMENTS:
Windows Server, Installation/Configuration for PDC, SDC, SQL Database Servers.
Backup Rack Server/LTO Tapes Installation/Configuration.
Disaster Recovery Server Installation
PTP (Ubiquity and Trango Systems) Installation/Commissioning.
CCTV Camera Installations.
LAN/WAN Structured Cabling for CIBI new buildings.
EMRS Medical Software Deployment.
VHF Radio Installations.
Centralized Biometric System.
Installation of Desktop Support Ticket Systems.
Installation of Paging Systems for Medical Section.
SUMMARY PROFILE:
Technical Skills & Qualifications:
Microsoft Windows XP/Win7/Win10 Linux Desktop Ubuntu Microsoft Server 2003/2008/2012 Administration MSSQL/SQL Postgre Administration Microsoft Exchange Server 2003/ 2007 Active Directory Firewalls Linux Untangle CISCO IOS
Microsoft Office 2003/2010/2016 MS Visio Outlook/Thunderbird Kaspersky Symantec. Exec/NT Backup FTP 3CX/Panasonic VoiP/PaBx VMware Oracle Virtualbox ACCPAC/SAGE 300/SUNSYS ERP Microsoft Office 365 Hyper V DNS DHCP Ubiquity System
LAN/WAN Structured Design TCP/IP DHCP DNS Web Services TELNET Putty SSH CISCO Router and Switches CISCO VOIP Video Phones
Management:
Experienced in managing Staff Process Architecture Department Budget, OPEX and CAPEX IT Vendors DRP SOP
Hardware:
PC/Laptop/Rack Servers Assembly and Repair/Installations (Lenovo/DELL/IBM/) Backup Servers Installations and Assembly (DELL/IBM) LTO Tapes UHF and VHF Radio communication configuration and installations NAS LINKSYS/D-Link/NetGear Routers/Hub/Switches Panasonic KTX PaBx/Paging System (digital phones) CCTV Camera System Configuration and Management CISCO Devices
Others:
Have a knowledge background in Electronics and Circuitry Self-starter, resourceful and has the ability to work with minimum supervision Skills in Managing Staff Reliable in accomplishing task with best effort Background knowledge in Procurement Can drive LTO restrictions 1 & 2.
RECENT TRAININGS:
CCNA v 3.0 (200-125) Routing and Switching Bootcamp
Ironlink Training Center
Unit 2B Newton Plaza Sta. Mesa, Manila Philippines
March 19-23, 2018
I hereby certify that the statement, data, information and documents stated and attached herein are the factual truth to the best of my knowledge.
Michael Jerard M. Honrado__
Applicant Signature
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