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Customer Service Manager

Location:
Qibla, Kuwait City, Kuwait
Salary:
800+
Posted:
June 29, 2020

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Resume:

SUMMARY

Faisal Saad MSc Project Management

Nationality: Lebanese – Place of Birth: Kuwait

Address details: Kuwait, Salwa

Mobile: (965-******** – Email: add7hc@r.postjobfree.com

Faisal Saad is a versatile, methodological and result-employee. Excellent problem analyst producing creative and practical solutions. An insatiable intellectual curiosity, and the ability to identify fine points of data in a sea of information. I am a diligent worker with a careful eye for detail, allowing my work to be error free once it is tested. I am a quick learner and keep up to date with all of the latest developments in the industry.

EDUCATION

Academic Qualifications and Certificates

2017 - 2019 University of Salford MANCHESTER – ENGLAND

Master’s degree in MBA emphasized in Project Management

2010 - 2014 AMERICAN UNIVERSITY OF SCIENCE AND TECHNOLOGY BEIRUT - LEBANON

Bachelor of Science Degree in Computer Science

Employment EXPERIENCE

2017 – 2020 Oud Milano. KUWAIT - KUWAIT

HR & Admin Manager

-Recruiting, interviewing and orienting, and training new staff members.

-Manages all human resources and departments related activities including recruitment, compensation, career development, performance measurement, training and personnel affairs.

-Directs and oversees all administration related activities.

-Manages the human resources planning process to determine the Company’s long-term staffing needs.

-Manages the new employee orientation to foster positive attitudes towards strategic goals.

-Ensure the smooth and adequate flow of information within the company to facilitate business operations.

-Providing high level strategic, analytical direction and vision.

-Managing with analytical skills a departmental budget and forecasting budgetary requirements.

-Monitors the proper implementation of marketing plans, stock levels, merchandising guidelines and staff performance.

-Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.

-Providing leadership, training, coaching, and guidance to junior staff.

-Overseeing special projects and tracking progress towards company goals.

2014 – 2017 FAST Telecommunications Co. KUWAIT - KUWAIT

Administrative Manager

-Supervising day-to-day operations of the company departments and staff members.

-Hiring, training, and evaluating employees, taking corrective action when necessary.

-Prioritize and direct work efforts, providing guidance and direction.

-Developing, reviewing, and improving administrative systems, policies, and procedures.

-Ensuring warehouse is stocked with necessary supplies and all equipment is working and properly maintained.

-Working with accounting and management team to set budgets, monitor spending, processing payroll and other expenses.

-Assess staff performance and provide coaching and guidance to ensure maximum efficiency.

-Planning, scheduling, and promoting events, including meetings, conferences, interviews, orientations, and training sessions.

-Collecting, organizing, and storing information using data analysis and filing systems.

-Prioritizes, assigns and directs work efforts, establishing and ensuring high levels of customer satisfaction, financial compliance, and office support

-Plan and coordinate administrative procedures and systems and devise ways to streamline processes.

-Monitor costs and expenses to assist in budget preparation.

-Oversee facilities services, maintenance activities and tradespersons.

-Ensure operations adhere to policies and regulations.

-Keep abreast with all organizational changes and business developments.

2012 – 2014 Credit Financier Invest BEIRUT - LEBANON

Recruitment Manager

-Managing and developing people.

-Process requisitions for new hires, and performs other HR-related tasks as hiring, terminations, performance management.

-Drive and direct all recruitment efforts and processes.

-Implement strategic hiring procedures and improve upon recruitment measures.

-Work with the human resources department to confirm hiring needs and requirements.

-Create and suggest new and effective interviewing procedures and techniques.

-Process and track applicant job submissions.

-Manage recruitment databases and advertising budgets.

-Set clear goals and benchmarks for the recruitment team.

-Train and supervise recruiters in the correct company processes.

2010 – 2012 Info2info SARL. BEIRUT - LEBANON

Corporate Supervisor

-Participates in interviews, selections and recruitments of employees to fill vacant positions at the Company corporate office.

-Monitoring, evaluating, and motivation staff performance.

-Setting brand vision, strategic, long and short-term departmental goals and evaluating outcomes.

-Ensuring high levels of productivity and quality are maintained by communicating job expectations to staff.

-Review performance work flow data that includes financial, sales, and activity reports and spreadsheets.

-Identifies the right inventory levels in the points of sales and in the warehouse

-Monitor employee productivity and provide constructive feedback and coaching.

-Act as the point of contact and communicate project status to all participants.

-Assisting sales staff by selling and promoting and maintain timekeeping and personnel contacts & records.

-Pass on information from upper management to employees & vice versa.

-Recommending solutions for creating more revenue and reducing costs.

-Researching best practice in data analysis, presentation and management techniques.

-Prioritizing tasks in accordance with corporate goals.

-Managing projects, developing project plans, and monitoring performance.

Skills & Personal Information

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Master’s Degree Background:

-Relevant Courses:

Leadership & Business Management

Project Management, Planning & Control

Strategic International Business Management

Operations & Information Management

Risk Management

Business Intelligence

Skills & Highlights:

-Detailed knowledge of the policies and procedures of a professional services firm

-Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook

-Ability to work as a member of a team, as well as the ability to work independently and exercise decision-making skills

-Creativity, Strong, demonstrable relationship and stakeholder management skills

-Sound business judgement and an ability to operate within a highly collaborative, humanistic environment

-Ability to deliver high quality work, against multiple priorities, often under time-pressure

-Strong working knowledge of business intelligence systems.

-Excellent customer service and organizational skills strong interpersonal, verbal and written communication skills

Communication Skills:

Arabic (Native) - English (Fluent)



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