Resolution Specialist
Resume:
Katie Christine Cardona-Ruiz
*** ****** *****, **** ******, FL 32127
add7gt@r.postjobfree.com
Employment Experience
November 2016- May 2020
Liberty Mutual Insurance – Casualty Claims Adjuster
● Onboarding specialist participating in formal mentorship program to ensure smooth transition of new hire adjusters to their roles.
● Analyze and manage liability bodily injury claims and homeowner’s liability claims by investigating and gathering information to determine coverage, liability, and risk exposure on the claim to lead to appropriate and timely resolution.
● Communicate with policyholders, witnesses, and claimants in order to gather information regarding claims and refers tasks to vendors as necessary. Responds to various written and telephone inquiries including status reports.
● Accountable for security of financial processing of claims, as well as security information contained in claims files. Ensure accuracy of reserves.
● Negotiate settlements with attorneys, claimants, and/or co-defendants.
● Arrange for expert inspections involving third party or potential fraud actions as needed.
● Review medical records and associated billing for claim evaluation.
● Handle litigated claims and works closely with defense counsel and plaintiff throughout each phase while driving the file.
November 2014- November 2016
Office of the Public Defender, 7th Judicial Circuit - Legal Assistant
● Drafting, reviewing and filing legal documents.
● Managing attorney schedules, deadlines, and workload allocation.
● Providing general administrative support.
● Maintaining case files and record management.
● Interactions with public, clients, and other legal and government offices.
● Handling sensitive and confidential information while working with criminal cases. Education
Graduation: May 2013
University of Maryland, College Park - Bachelor of Arts in Government and Politics Skills & Certifications
• 0620 Adjuster- All Lines (Florida Department of Financial Services License #: W373080)
• Ability to communicate fluently in Spanish both orally and in writing.
• Microsoft Office proficiency including Word, Excel, PowerPoint, and Outlook.
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