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Social Media Customer Service

Location:
Bedford, TX
Salary:
45,000
Posted:
June 29, 2020

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Resume:

Kourtney N. Shearer

Phone: 716-***-**** Email: add7g4@r.postjobfree.com

Professional Summary

Fashion merchandising graduate with experience in fashion show production and retail sales. Creative thinker with a strong ability to approach situations with a unique perspective. Effectively handles fluctuating environments and can turn unexpected obstacles into stepping stones for achievements and new ideas. Proficient in working with others and always striving to do what is best for the company.

• Excellent communication skills

• Fashion industry knowledge

• Event management experience

• Outstanding leadership techniques

• Exceptional organizational skills

• MS Excel /Word

Education

Stevenson University Owings Mills, MD

Bachelor of Science, Fashion Merchandising Graduated: May 2019 Genesee Community College Batavia, NY

Associate of Applied Science, Fashion Business, concentration in Fashion Merchandising Graduated: May 2017 Professional Experience

Lilly Pulitzer Dallas, TX

Associate Clientele Manager August 2019-Present

Responsible for analyzing the market and creating events to increase Lilly’s clientele base. Created a new layout for our clientele book which was brought to other stores within the region. Developed customer service guidelines to better train our sales team.

• Implemented new ideas to help increase clientele through events (Shop N’ Shares, Popups, Paint N’ Shop)

• Participated in weekly conference calls with corporate to discuss product feedback, and company changes

• Maintained clientele book containing customers profiles Stitching Maryland Together Baltimore, MD

Event Coordinator August 2018-May 2019

Contributed to the movement, Stitching Maryland Together, with the goal of restoring the fashion community in Maryland. Created and maintained a budget, coordinated with vendors, local designers, and rental companies. In charge of producing a fashion show which represented the launch of the movement.

• Managed a $30,000 budget for catering, rentals, venue, and merchandise

• Used Excel to organize day of show tasks, preparation lists, and contacts

• Marketed and advertised the event through social media platforms using Photoshop and Illustrator

• Scheduled and supervised “model call” sessions and selected the models

• Selected the appropriate lighting, venue rentals, and music for day of show Nordstrom Inc. Columbia, MD

Commission-based Sales Associate May-November 2018 Worked the children’s department with a focus on selling children’s shoes, and building customer relationships to maintain brand loyalty. Developed interpersonal skills for working in a high end, fast paced, retail environment.

• Generated new merchandising floor plans based on planograms

• Set up client appointments and selected clothes that best fit their personal style and shopping needs Loft by Ann Taylor Owings Mills, MD

Sales Associate January 2019-May 2019

Responsible for driving revenue by providing clients exceptional services through relationship building, and sharing style/product information,

• Replenished merchandise; recover the store and styling rooms; process shipment including unpacking, hanging, steaming

• Participated and assisted in the preparation for the stores’ inventory

• Acknowledges, interacts and builds relationships with clients, creates client loyalty Justice Inc. Lakewood, NY

Style Advisor June 2016-January 2019

Engage both mom and girl to create a positive customer experience. Making our tween girl feel confident in anything she puts on.

• Greeted customers in a timely fashion while quickly determining their needs.

• Recommend merchandise to customers based on their needs and preferences.

• Organize store merchandise racks by size, style and color

• Created visual marketing and styled window displays



Contact this candidate