Andrew Cooper

Cell: 916-***-****

add7eq@r.postjobfree.com

www.linkedin.com/in/andrew-cooper-1b4b86148

PROGRAM MANAGER

Solutions driven Program Manager of value adding programs. Lead international, cross-functional teams in delivering strategic initiatives proven to improve systems, processes, and bottom-line results. I am a goal-oriented person who is self-motivated to accomplish my own goals as well as those of my company. I am accustomed to working in a fast-paced and team-oriented environment and am adept at communicating at a variety of levels. I maintain high expectations in my own professional capacity.

Program Management Expertise

Strategic growth plans

Business and IT alignment

Process improvement

Risk Mitigation

Resource Management

Inventory Management

Technical Experience B2B communication / ERP proficiencies

Experience

Teleplan, Inc. Roseville, CA.

Program Manager (Cisco Systems Demo Loan Services), November 2017 to Present

Manage customer relationship through regular and effective communication to provide proactive support and delivery of a high level of customer satisfaction

Lead, identify and work with Customer Teams to resolve all customer operational performance issues that impact KPI’s, service level agreement, revenue and profit goals.

Coordinate and present Quarterly Business Reviews of program milestones and KPI (key performance indicator) measurements with customer

Work closely with Production to deliver customer expectations and company profits

Manage site visits at both customer and company locations as required

Assist other functions to achieve company-wide continuous improvement initiatives e.g. efficiency, quality, TAT, customer satisfaction

Manage P&L and report to Director and General Manager

Teleplan, Inc. Roseville, CA.

Supervisor (Cisco Systems Demo Loan Services), April 2017 to November 2017

Planned and implemented production schedule and ensure daily goals are consistently met

Coordinated with production areas, engineering, production planning and quality groups to support production activity

Coached, mentored and developed 30+ team members to meet current and future business requirements

Drove continuous improvement, cost reduction and quality improvement projects

Maintained and reported production-related information (KPI’s) to both internal and external customers

Teleplan, Inc. Roseville, CA.

Operations Analyst, (Cisco Systems Reverse Logistics Program) March 2016 to April 2017

Designed and developed business decision models aimed at understanding cost and service trade-offs for distribution management programs and services

Initiated programs for Operations process improvement and optimization across Business Units

Proactively managed business data to ensure all available business variability is taken into account

Managed Operational Processes and Metrics to drive process improvements

Used data tools (Excel, Access, MS Office) for the developments of reports and information

Teleplan, Inc. Roseville, CA.

Senior Customer Service Representative (Cisco Systems Demo Loan Services), July 2014 to March 2016

Primary communication link between Cisco Account Management, European and Americas service centers and Demo Loan Warehouse

Managed process with internal team to complete customer requests

Communicated with customers daily to ensure goals were consistently met

Presented all data captured weekly to customer for evaluation of the prior week

Worked closely with upper management to ensure internal team is performing to customer standards

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