Administrative Assistant Customer Care

JENNIFER CONNELL

*** * ******* ******, *******, NJ 08221, 609-***-****, add7ei@r.postjobfree.com

OBJECTIVE

To acquire a challenging position in administration that will provide an opportunity to make a positive difference in the lives of others.

WORK EXPERIENCE

AtlantiCare Regional Medical Center, Atlantic City, NJ October 2017- Present

Administrative Secretary Pathology

Provides administrative support to corporate director of laboratory services, 4 pathologists, 2 directors and 3 managers. Prepares reports and presentations, coordinates meetings and functions for entire laboratory. Receives contracts, legal requests, invoices, RTPs and requests for product and completes, tracks and delivers items. Logs, prepares and tracks all patient, physician and outside hospitals requests for pathology slides, blocks and/or reports. Requests and receives outside medical records as requested by pathologists. Enters physician orders, medical release forms and pathology related test results into patient chart. Registers patient, including insurance, for all outside pathology requisitions. Prepares and tracks pathology slides for weekly oncology tumor boards. Responsible for managing all pathology phone calls, calendars, reports, meeting minutes and special requests. Completes staff schedule and department payroll. .

Liberty Dialysis, Linwood, NJ May 2010 – October 2017

Administrative Secretary / Unit Coordinator

Responsible for greeting, meeting and providing facility tour to new patients. Responsible for creating and maintaining chart and computerized patient records. Registered new or visiting patients. Performed all clerical duties for unit, including but not limited to, handling patient, hospital and physician correspondence, transcribing and distributing minutes of assigned meetings, creating and updating reports, logging data into DOH web program, maintaining manuals, files, and other related material. Completed staff and patient schedules and entered payroll for all staff.

Spencer Gifts Corporate Offices EHT, NJ December 1999 - November 2007 Licensing Manager 1/2007 – 11/2007

Directed three district sales managers, nine buyers, and two marketing managers in developing and promoting licenses in excess of $25 Million per year. Contacted and developed relationships with licensors and licensees including establishing contracts. Created and presented licensing analysis, reports and visual presentations. Provided administrative support to the VP of licensing.

Product Development Coordinator 10/2003 -1/2007

Coordinated all product development projects from conception to completion creating a sales volume of over $10 million per year. Outsourced concepts to vendors and negotiated quotes and fees. Created and presented product development analysis, reports and visual presentations. Provided administrative support to product development directors and staff.

Information Systems Coordinator 12/1999 -10/2003

Assigned over 300 employees access to all computer systems and provided computer support. Resolved first level IT problem managements via help desk. Created and presented analysis, reports and visual presentations. Provided administrative support.

Shore Care Home Health, Somers Point, NJ September 1996 - December 1999 Information Systems Administrative Assistant

Assigned over 150 employees access to all computer systems and provided computer support. Installed software on desktop and laptop computers for employee use. Reported and tracked company services, statistics and monthly/yearly profits. Performed all clerical duties for IT department.

EDUCATION

Atlantic Cape Community College

-Associates Degree – computer support : certified PC specialist (4.0 GPA)

Certified Microsoft Specialist (Word, Excel, PowerPoint, Access, Outlook)

- NHA Certified Patient Care Technician : certified in phlebotomy, EKG, patient care & BLS (4.0 GPA)

Medical terminology, anatomy and physiology, medical law and ethics

SKILLS

Broad-based experience covering a full spectrum of administrative duties, including executive support, office management, billing/invoicing, payroll administration, customer care, account management, database administration, document preparation, travel/meeting coordination and project/program support.

Superior multitasking talents, with the ability to manage multiple high-priority assignments and develop solutions to challenging business problems without supervision.

REFERENCES

Danielle Mattia, RN, Medical Oncology/Infusion Services, AtlantiCare

Relation: Colleague: Contact: add7ei@r.postjobfree.com 609-***-****

Stephanie Abril, Administrative Secretary, AtlantiCare

Relation: Colleague: Contact: add7ei@r.postjobfree.com 609-***-****

Olga Richman, Former Administrative Assistant, AtlantiCare

Relation: Colleague: Contact: add7ei@r.postjobfree.com 609-***-****

Amelia Fasciano, APN, Regional Nephrology

Relation: Former Co-Worker: Contact: 609-***-****

RECOMMENDATIONS (via Linkedin.com)

Administrative Assistant ~ Liberty Dialysis- Fresenius

“I have had the opportunity to work with Jen for the past six years. She consistently demonstrates exemplary professionalism with staff and patients. Her strong computer and clerical skills make her a vital asset to the team!”

Amelia Fasciano, APN, Home Dialysis Program Nurse /Liberty Dialysis –FMC. Worked directly with Jennifer at Liberty Dialysis-FMC.

“Strongly recommend Jennifer to any employer looking to improve their organization.”

Willie Brezsnyak, Director of Dialysis Services /Liberty Dialysis –FMC. Worked directly with Jennifer at Liberty Dialysis-FMC.

“Jennifer has advanced skill sets in understanding health information and documentation requirements and making sure her facility is in compliance. She is hardworking and a team player.” January 28, 2013

Tim Keough, Vice President Information / HIM Services, New Jersey Hospital Association - Healthcare Business Solutions .Worked directly with Jennifer at Liberty Dialysis-FMC.

“One of Jennifer's best qualities is her ability to see both the big picture and the little details needed to make an idea work. She is very organized, a self-starter, motivated and ambitious. If there is a project that needs to be completed, she is able to quickly complete it, and more importantly, she is often one step ahead--almost prophetic--in gathering the information needed for the project. This is because she has an underlying understanding of the organization, its needs and what will improve its processes.” September 29, 2011

Jennifer Geiger, MSW, Renal Social Worker, Liberty Dialysis LLC-FMC. Worked with Jennifer at Liberty Dialysis-FMC.

Licensing Manager... Product Development Coordinator IT Coordinator ~ Spencer Gifts

“Jennifer would be a tremendous asset to any team or organization. She's very detailed, orderly and punctual. She's has a strong skill set and is a very quick learner/adapter to the always changing needs of any company.” October 23, 2012

Joseph D'Amico, IT, Spencer Gifts. Worked directly with Jennifer at Spencer Gifts.

“Jennifer is great to work with. In her role as product development coordinator she was key in managing vendors and supporting the design staff in delivering unique, outrageous products the Spencer customers loved. Jennifer excels in multi-tasking, is detail oriented and does what it takes to get projects completed on time.” June 12, 2012

Cheryl Wilson, Customer Development Director / Marketing Executive, Spencer Gifts. Managed Jennifer indirectly at Spencer Gifts

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