Chad Lawrence

add7e8@r.postjobfree.com

**** ***** ****** **.

Lewisville, TX 75056

469-***-****

Summary

Over twenty years of experience working in telecommunications and technology has prepared me for a variety of roles. I have experience working in R&D, customer support, and technical sales. This includes working in high pressure environments delivering immediate results in the handling of emergency cases, both as an engineer and as an incident manager. While working as a Product Manager, I worked as the primary liaison between a US government contractor and R&D to develop the software requirements, test plans and technical documentation for a custom feature that was deployed nationwide and returned a significant profit for the company. I have experience delivering technical sales proposals to executives and preparing RFPs and RFQs. I’ve also worked as a lab manager and a team lead and have consistently delivered exceptional results. In all of these roles I’ve partnered with customers and coworkers from around the globe and have helped to make my company successful by exceeding targets and developing great long term relationships.

Professional Experience

UT Southwestern Medical Center

Sr. Business Analyst

2020-Present

Submit State and Federal reports on enrollment data according to required deadlines

Fetch data using queries in Campus Solutions / PeopleSoft

Perform ad hoc data analysis and investigation

Nokia Networks

Cost and Progress Manager

2018-2020

Developed Power BI reports for the North America cost and progress team that were used to track the cost of network roll out projects. These reports identified cost overruns and excessive spending by contractors that resulted in corrective actions. I developed these reports using Power Query M and DAX to develop the data models, and I also created the dashboards.

Acted as an MS Excel expert and trainer for the team, providing advice on pivot tables, power pivot, and data models.

Maintained Excel based tools that were used for to automate purchase orders and sales orders.

Nokia Networks

Senior Business Analyst

2017-2018

Worked in an Agile organization to develop and maintain an Excel database that tracked headcount and location plans and analyzed forecasts to verify alignment with organizational principles.

Developed Power BI reports based on the Excel databases for presentations to senior management.

Executed analysis on progress of organizational changes based on long term strategies and goals.

Executed ad hoc investigations in these databases for senior management queries.

Nokia Networks

Incident Manager

2013-2017

Coordinated support from organizations across the globe to quickly and effectively restore customer network outages and emergency situations.

Acted as the primary contact for internal and external management communication during outage and emergency situations.

Wrote and distributed outage reports.

Assisted with the development of Excel tools for use by other members of the Incident Management Center.

Nokia Siemens Networks

Senior Converged Core Engineer

2012-2013

Provide 2nd level customer support for North American customers covering 2G, 3G, and LTE core products.

Perform software upgrades and network enhancements on live systems.

Nokia Siemens Networks

Regional Services Competence Manager

2009-2012

Led the development of a Competence Database to track the technical competences of all North American Services employees.

Prepared executive reports regarding organizational competence levels and tracked progress for key competences.

Developed long term competence development plans for the North American Services organization.

Nokia / Nokia Siemens Networks

Senior Circuit Switch Core Engineer

2004-2009

Provided 2nd level customer support for North American circuit switch customers.

Worked as an On-Call Engineer to resolve emergency and outage situations.

Worked with R&D support to develop solutions to more complicated problems.

Became the primary customer contact for our second largest customer after only two months with this group.

Served as the team lead for the circuit switch group. Achieved maximum targets for all the team’s goals in first year in this role.

Developed performance reports using Business Objects. These reports were used to improve the performance of the team and its individuals.

Nokia

Mobile Circuit Core Product Manager

2002-2004

Developed technical responses for customer RFPs and RFQs.

Prepared and presented customer-specific business cases for the purchase of circuit switched equipment and software.

Acted as the interface between engineering and marketing divisions to develop customer specific features.

Wrote and executed test plans for customer specific features, and also wrote installation and configuration guides that were used for the nationwide deployment of these features.

Nokia

Base Station Software Release Test Engineer

2001-2002

Performed final testing of base station software before release to customers.

Executed test cases on a variety of base station types and generated problem reports.

Served as a lead tester and was training other engineers within six months of joining this group.

Nokia

MSC Software Verification Engineer (Mid-level)

2000-2001

Tested a variety of features for use in Mobile Switching Centers.

Executed test cases using proprietary software utilizing an instruction language similar to C.

Collaborated with software designers to identify and resolve software faults.

Nokia

Lab Group Manager

1999-2000

Managed a team of five lab engineers and the test lab for the North American software development group.

Provided technical expertise troubleshooting problems that could not be resolved by other lab engineers.

Nokia

Lab Engineer

1997-1999

Maintained and upgraded equipment for a telecommunications software testing lab.

Created test configurations using a variety of simulators and network elements.

Acted as a mentor to train new lab engineers.

Education

Texas A&M University College Station, TX

B.S. Electronics Engineering Technology

Degree focused on practical applications of electronic circuits on a component level.

Wrote software in C and Assembly to program microprocessors and micro-controllers.

Certifications

ITIL 2011 Foundation

Effective March 2016

Scrum.org Professional Scrum Master I

Effective June 2020

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