Customer Service Manager

Carey Conner

**** ********* ** **, **********, GA 30319 404-***-**** add7cf@r.postjobfree.com

Professional Summary

Accomplished Professional offering 10 years of experience in Revenue Cycle Management. Familiar with various EHR software systems

Skills

Insurance credentialing and contract management

coding

Self-motivated

Interpersonal and written communication

Staff development

Project Management

Budgeting and finance

Extremely organized

Powerful negotiator

Code validation skills

Work History

Manager of Revenue Cycle Management, 03/2017 to Current

ACCURATE MONITORING, LLC – Atlanta, Fairfield, GA, NJ

Managed billing and collections processes and policies for 100+ service locations covering 11 states including hospital and ambulatory surgery centers.

Supervised staff including hiring, performance reviews and disciplinary actions.

Coordinated insurance collection procedures (coding and billing) for niche medical service provider of Intraoperative Monitoring by continual auditing and adjusting of ever-changing regulations and trends in medical insurance reimbursement.

Managed Insurance Credentialing for 20+ providers including government and commercial payers.

Management of facility vendor agreements and direct billing to 100+ facilities along the East Coast.

Worked with clearinghouse and payers to ensure all claims were processed and received by the insurance companies in a timely manner.

Analyzed top denials and identified solutions to increase cash and A/R days.

Worked closely with the legal and accounting departments providing timely financial reports to analyze trends and modify company expectations.

Director of Administration and Billing Director, 10/2013 to 03/2017

CROSSLINK LIFE SCIENCES/STRYKER – Norcross, GA

Transitioned firm from outsourced A/R services which provided a significant impact on profitability within 1 month of transitioning.

Increased revenue on collections by 64% in one year.

Supervised staff including hiring, performance reviews and disciplinary actions.

Management of direct billings, credentialing and provider scheduling for 15+ service locations.

Supervised Customer Service Representatives ensuring customer and sales team needs were being met.

Managed Insurance Credentialing for previously non-par providers.

Analyzed top denials and identified solutions to increase cash and A/R days.

Worked closely with the legal and accounting departments providing timely financial reports to analyze trends and modify company expectations.

General Manager, 10/2007 to 10/2013

HEMISPHERES WINE DISTRIBUTORS, INC – Marietta, GA

Managed office and operations staff.

Managed revenue and expenses.

Supervised all A/R, A/P and budgeting.

Negotiated favorable terms and pricing agreements with resorts, vendors, caterers and other contractors in order to reduce expenditures over $100K annually.

Improved office efficiency by implementing accounting system.

Trained under CPA to streamline company accounting procedures and save company over $50k in outsourcing accounting services.

Negotiated favorable terms for payroll services, employee benefits and vendor accounts.

Enhanced communication between operations and sales team, fostering teamwork and collaboration.

Education

Master of Business Administration Candidate: Healthcare Administration, 2019

GEORGIA STATE UNIVERSITY - Atlanta, GA

GPA: 3.75

Bachelor of Science: Psychology, May 2016

LIMESTONE COLLEGE - Gaffney, SC

GPA: 3.75

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