Customer Service Office

LANEY PLEASANTON

484-***-**** - *********@*****.*** - Linkedin.com/in/laneypleasanton

EXPERIENCE

People’s Light and Theatre Company Malvern, PA

Assistant Front of House Manager December 2016 – June 2020

Lead a Patron Services team of over 12 employees; train new team members to create an outstanding customer service environment

Communicate effectively with wide array of visitors; provide unique customer service solutions to patrons

Prepare, edit and distribute financial production reports each day to all executive staff

Maintain office files with Microsoft Word, Excel and Outlook; execute proper office opening and closing procedures

Development Intern May 2019 – August 2019

Drafted, edited and distributed corporate and foundation grant applications, resulting in

$11,500 of program funding

Served as primary point of contact in planning logistics for annual Golf Tournament; created event website; organized event RSVPs

Researched, identified and connected with individual giving prospects; updated constituent records; sorted information in Tessitura database Dramaturgy & Company Management/Casting Intern May 2018 – August 2018

Completed dramaturgical research projects for two main stage productions, including lobby displays and community engagement events

Arranged travel and hospitality packages for visiting artists; drafted and edited correspondence with production companies

Maintained office production calendars; scheduled meetings for executive staff

Spearheaded and implemented new Literary Manager script organization database EDUCATION

The Pennsylvania State University Graduated: May 2020 Cumulative GPA: 3.55/4.00

B.A. Theatre Studies - College of Arts and Architecture

B.A. Public Relations - Donald P. Bellisario College of Communications

Business Certificate - Smeal College of Business LEADERSHIP

The Penn State Thespian Society University Park, PA Treasurer July 2018 – May 2020

Budgeted and managed over $150,000 of organization funds towards six annual main stage musicals and charity productions per fiscal year

Improved transparency through the creation of custom databases to track all financial operations; increased production profit by 37% in 2019 fiscal year

Prepared and presented quarterly financial report to Alumni Association MasquerAIDS Benefit Cabaret Liaison July 2018 - February 2020

Served as primary point of contact for all logistics surrounding annual MasquerAIDS benefit cabaret; communicated effectively with AIDS Resource Center of Centre County

Oversaw marketing and fundraising committees; efforts resulted in over $12,000 raised for AIDS Resource Center of Centre County in 2018 and 2019 No Refund Theatre University Park, PA

Treasurer July 2019 - May 2020

Budgeted and managed over $70,000 of organization funds towards 20 annual productions per fiscal year

Facilitated revenue and expense tracking, invoice processing and purchase order submission

AWARDS & RECOGNITIONS

The Pennsylvania State University University Park, PA Outstanding Student Organization Financial Management Award April 2020

Presented by Penn State’s Office of Student Activities Dean’s List Spring ‘18, Fall ‘18, Spring ‘19, Fall ‘19, Spring ‘20

GPA greater than 3.50/4.00

SPECIAL SKILLS

Microsoft Office Suite (Word, Excel, Powerpoint, Outlook, Access), Google Office Suite, Cision Certification, Slack, Zoom, Skype, Square, Tessitura, Canva, Hootsuite, Adobe InDesign, Mailchimp, French (limited working proficiency)