Heba Mohamed Abdelgawad

** ** **** ****** ****** Modern school, Eastern Ain Shams, Cairo

Mobile Number: 010********

E-Mail: add7au@r.postjobfree.com

Career Objective:

Ambitious, hardworking and a well-trained fresh graduate seeking for a suitable Internship in the Accounting or Banking or Business sector where I can utilize my skills, put my knowledge into a practice and make a contribute. I am eager to learn and excited about beginning my career in this dynamic industry.

Education:

Degree : B.Com (English Section) Class 2018.

Major : Management Information Systems.

University : Alexandria University.

Work Experience:

Current Work: Financial Advisor at Delta Life Insurance. June 2020

Teleperformance Co.: (Telesales & Customer service agent) Jan.2019 - Sept.2019

Expedia and Western Union accounts:

Make reservations on the system and market the company products

Handle customers’ inquiries & deal with all internal departments of the company.

Manage & resolve customer complaints(KYC, Refunds, Change, OFAC codes)

Identify, escalate priority issues & assist customers with translation.

Document all call information according to standard operating procedures.

Provide Troubleshooting Processes & follow the company procedures.

Training:

Online training workshop "From Idea to Company :Introduction to Entrepreneurship" at (AUC)

May.2020 (1.5 month).

International Training of banks and stock exchange markets at Cambridge University

May 2020.(1 month)

Web development internship at (Sanaa Technology Co.) Nov.2018 - Jan.2019.

Training workshop "How to invest in markets safely" at college. Feb.2017. ( 3 days )

Trainee At ( EL Baraka Bank ) – Customer service Department June 2015 – July 2016

Accounting Principles Training at T-Account Training Center. Feb. 2015 – May2015

Key Courses:

Professional Financial Accountant course which include:(Advanced Excel,Accounting,Peach Tree, Quick Books,SMAAC) June 2020.

Banking Diploma certified from AUC at (Kick off Banking Academy) which include(Bancassurance, Retail, Operations, Trade Finance, Sales skills)

May 2020. (3 months).

Microsoft Commercial Excel 2016 at (Kick off Banking Academy.) April 2020.

Financial Analysis Course at (Teamwork Training & consultancy Co.) March 2020.

Banking simulation program at (Teamwork Training & consultancy Co.) which include (Credit Risk Management, Investment, SME's, Change Management, Fintech) Feb. 2020.

English Course at (AAST) Oct. & Dec.2019.

ICDL course at (Center for Research & Commercial studies) Sep. 2016.

Personal Skills:

Proficient in problem solving.

Communication skills and Financial skills.

Presentation skills and Selling skills.

Language Skills:

Arabic : Mother Tongue.

English : Very Good in Writing and Speaking.

French : Very Good in Writing and Speaking.

Computer Skills:

Very good in using Microsoft (Word and Excel).

Good In using Microsoft (Power Point, Access, Outlook).

Extra-curricular activities:

Volunteer member at INTA-preneur Association for 6 months at AAST 2017.

Personal Information:

Date of Birth : First of October 1995. Marital status : Single.

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