SANDRA CONNELL

** **** ****, **********, ** ***04

PH: 603-***-****

email ; add79l@r.postjobfree.com

SUMMARY

Guest-oriented Hotel Manager providing more than 20 years of experience in the hospitality and tourism industries. Self-starter offering valuable service to clients and tourists.

Gifted professional with a drive to provide remarkable service. True people person capable of resolving issues and understanding the importance of corporate branding.

Energetic and polished manager with more than 15 years of experience working in the hospitality and custo9mer service industry.

Dedicated to excellence and well-versed in coordinating personnel from all departments.

SKILLS

•Special event coordination

•Community relations

•Training and mentoring

•Time management

•Sales

•Hospitality

•Sales reports and correspondence

•Relationship-building

•Budgeting and cost control

•Staff motivation and training

•Reliable

•VIP services specialist

•Compliance and regulations

•Mentoring and training

•Exceptional customer service

•Background in catering

•Marketing and advertising

•Meeting oversight

•Sales experience

•Training and coaching

•Shift assignment accountability

•Travel agency experience

•Reports and documentations

EXPERIENCE

04/2012 to Current

Part Time Property Management

Windsor Terrace Manchester, NH

Worked with current tenants regarding maintenace orders, property complaintd, general customer service issues. Recruited new tenants, property tours, following

thru with rental paper work. contracts, deposits, moving time lines.

03/2002 to 05/2012

LNA/Greeter

Elliot Hospital Emergency Room Manchester, NH

Managed patient expectations by relaying information regarding, wait times . Relayed patient status to ER Nurse and Doctors

Administered patient vital signs

Coordinated emergency room by order of patient symptoms

Kept records of patient information, arrival time, symptoms

01/1999 to 03/2002

Hotel Manager

Holiday Inn Manchester, NH

Supervised daily operations of 120-room hotel with staff of 40 employees.

Booked large groups of people for weddings, seminars, conferences and other

events and offered the best available room rates.

Provided end-of-month audits of the resort to upper management as required.

Assisted guests at check-in, providing information on various services within

the hotel.

Ensured that guest complaints were handled in the most effective manner

possible and that complimentary services were offered for hardship cases.

Hired and mentored all new employees while also demonstrating the best

methods for servicing clients and guests.

Directed all day-to-day operations of Holiday Inn facility to provide safe and enjoyable guest experience.

EDUCATION AND TRAINING

Hotel Manager: Hotel Management

Holiday Inn "University Atlanta GA

Sales Director: Sales And Marketing

Holiday Inn University Atlanta GA

Early Childhood Education: Pre School Education And Day Care

University of New Hampshire Salem NH Salem NH

ACTIVITIES AND HONORS

Senior Ms New Hampshire 2019

Volunteer work with the Moore Center, Easter Seals and Special Olympics

Sales Manager of the year 1990 Holiday Inn

Swim Coach Master Swim Program, Boys club

Member, Small Business Association 2008

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