Mallory Jewell add78g@r.postjobfree.com

812-***-**** New Albany, Indiana

EMPLOYMENT HISTORY

1.General Hospitality Services;

Hampton Inn by Hilton Louisville West 812-***-****

*** **** ****** ***eet New Albany, Indiana 47150

Role when Hired: Front Desk Agent Current Role: Sales Manager

Hire Date: November 9th, 2016 until Currently Employed*

Direct Supervisor: Shannon Murphy Telephone #: 615-***-****

Formally, the Best Western Plus when hired, I have undergone an entire hotel renovation and brand change. This included, demolition and a full renovation, operating during these circumstances, and operating independently without a brand. I started with General Hospitality Services, at the front desk for the Best Western Plus. My duties included, but were not limited to, greeting all guests and customers, exhibiting a positive attitude and friendly smile at all times, overseeing the front desk clerically, and ensuring all reservations made correctly- Administrative duties as well, such as faxing, bookkeeping, cleaning, and cash-handling. Most importantly, ensuring my ability to guarantee our guest’s satisfaction while staying with us.

Around 2017, I stepped into the position of Sales Coordinator and was introduced to the Sales office and its duties; reporting to, and assisting the Director of Sales. In 2018, I was promoted to the Sales Manager. My duties include, but are not limited to, overseeing the entire sales office, as well as maintaining my front desk responsibilities for all guests, booking groups, and maintaining the physical sales inside, and sales efforts outside of the 128-room hotel near Louisville, KY.

2.Metro Answering Service (Teleprofessional,Inc):

624 East Market Street New Albany, Indiana 47150 812-***-****

Role when hired: Phone Operator Role when left: Operator Supervisor

Hire Date: March 2009 until November 2016

Direct Supervisor: LouAnn Rodewig Telephone #: 812-***-****

My job duties included, but were not limited to, overseeing multiple telephone lines of numerous businesses after hours, including medical groups, apartment complexes, heating & cooling companies, law offices, and more. We also monitored alarms as well. I was responsible for all incoming and outgoing phone calls, basic office functions, such as filing and cleaning, and maintaining a friendly and positive tone at all times. As a supervisor, I oversaw staff and their duties, updated client accounts, and bookkeeping.

Previous Employment Positions prior to 2009 Include:

Family Video (September 2005 until January 2007)

2011 Charlestown Road New Albany, Indiana 47150

Customer Service Representative

Mark’s Feed Store (January 2007 until March 2007) Hostess

3827 Charlestown Road New Albany, Indiana 47150

Waffle House (March 2007 until March 2009) Waitress

205 South Indiana Ave. Sellersburg, Indiana 47172

References:

1.Tabitha Gray Known 2 years 502-***-****

2.Jami Mazza Known 3 years 502-***-****

3.Lori Haley Known 4 years 502-***-****

About Me:

I graduated from New Albany High School in 2005. I have always known a love for Customer Service. I enjoy reading and writing in my spare time, and have always been very clean and organized. I am also very polite, friendly, outspoken, and professional. I have found that I personally work better alone; however, I am known to be a team player, whenever needed. I am always willing to go above and beyond, and be there for co-workers and customers both. In 2018, I married my longtime partner; and then my husband and I, welcomed a baby girl later that year. We enjoy spending our down time together, and outdoors with our little one.