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Manager Practitioner

Springfield, VA
June 30, 2020

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Accomplished Business Specialist bringing 7+ years of progressive career history leveraging industry and market trends to shape consultative approaches, customize valuable solutions and drive business growth. Seasoned in building key partnerships and customer relationships and employing competitive intelligence to capitalize on business opportunities.


Process improvement

Inventory management

Planning and coordination


Team building


Team management

MS Office Suites

Administrative support

Invoice processing

File management

Problem resolution



Verbal interpersonal communications

Written interpersonal communications


AWS Cloud Practitioner (In Process)


Business Development Manager/Expense Administrator

ARC Relocation Fairfax, VA 2019-2020

Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.

Facilitated and managed business plan development based on market and industry research.

Continually built new client business within markets by pursuing strategic targets.

Developed effective business plans, achieved profitability goals and grew business and client retention.

Identified key growth opportunities for ARC Relocation.

Create and present proposals to potential local and regional clients and follow up with professional and timely persistence

Set up promotional activities in accordance with available inventory and staff resources.

Negotiated with new clients and closed on long-term agreements.

First Mortgage Support Liaison

Navy Federal Credit Union Vienna, VA 2015-2019

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

Utilized Unify to compile data gathered from various sources.

Created agendas and communication materials for team meetings.

Detects errors and arranges solutions with upper management across Mortgage Post-Closing departments.

Maintain communications with Supervisors and Pilot Teams throughout closing processes to ensure accurate procedures are being implemented within business unit.

Human Resources Specialist

Bella Home Care Burke, VA 2013-2015

Evaluated staff performance at multiple facilities and made recommendations for training improvement.

Worked with HR management to devise and update policies based on changing industry and social trends.

Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.

Directed over 50 accounting and payroll employees while preparing and reconciling tax returns and accounts.

Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.

Created process improvements, policies, procedures and knowledge management to resolve employee discrepancies.


Bachelor of Science: Business Administration

Liberty University Lynchburg, VA May 2018

Associate of Science: General Studies

Northern Virginia Community College Annandale, VA May 2016

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