MICHAEL ULRICH

Transportation Management • Warehouse Logistics • Cross-Dock & Consolidation • Asset Management Senoia, GA 30276 • 240-***-**** • add76e@r.postjobfree.com SENIOR OPERATIONS EXECUTIVE

Results-driven Senior Operations Executive providing strategic vision to enhance operational processes, increase profitability, reduce costs, and strengthen overall supply chain performance. Demonstrated record of targeted, growth-oriented leadership with a proven ability to create sustainable revenue, implement cost reduction strategies, and turn around underperforming operations to optimize long-term gains in performance, revenue, and profitability.

Expertise in defining organizational strategy for large, multi-state regional operations, managing up to $300M in assets, and maintaining a steadfast commitment to delivering the highest levels service quality

Trusted business partner with a long record of forging and maintaining relationships with top tier customers, including Lowe’s, Granger, Home Depot and Amazon

Change agent with an accomplished track record of restructuring and revitalizing underperforming operations and combining financial and business planning with tactical execution

Leadership philosophy promotes a focused approach to talent development, recognition, and active employee engagement to extract meaningful contributions to organizational success AREAS OF EXPERTISE

• Operations Management • Cost Control / Reduction • Executive Leadership • Growth Strategies

• Performance Management • Turnaround Performance • Multi-Site Operations • Employee Engagement

• Cross-Dock & Consolidations • Safety Programs / Initiatives • Mergers & Acquisitions • Customer Relationships PROFESSIONAL EXPERIENCE

Central Transport Atlanta, GA December 2013 – April 2020

(Central Transport Acquired Vitran Express in 2013) Multi-Facility Terminal Manager (July 2019 – April 2020) Managed multi-facility operations, including a stand-alone major hub and a stand-alone city terminal, in the Atlanta area. Directed 175 employees with $100M in assets and 4.5M pounds of freight daily. Regional Director of Operation, Southeast Region (May 2017 - July 2019) Directed all aspects of operations for 600 employees across 26 inline facilities, one major hub, and a major consolidation in the Southeast Region with full accountability for $250M-$300M in assets and 30% staff growth.

• Consistently maintained top ranking out of nine regions through performance management and frequent onsite reviews of facility maintenance, staffing, training, and audit reviews

• Onboarded other major accounts which generated $100+M in revenue, including a stand-alone consolidation facility for Lowe’s which achieved recognition as Lowe’s #1 consolidation facility in Y1

• Supported business development initiatives through customer-facing presentations and interactions, helping to grow region 7 by 18% in Y1 and 30% in Y2 through improved customer confidence

• Built a high-performance talent pool and guided multiple employees to achieve promotions and make significant contributions across the company

Hub Manager/ Amazon Cross Dock (December 2015 - April 2017) Restructured the Camp Hill, PA, facility which had been consistently non-audit compliant and experienced significant staffing challenges. Achieved seamlessly efficient operations within nine months, earning a Top 3 ranking within the company (major hubs) which enabled the development of the first Amazon consolidation for Central Transport.

• Spearheaded the transition from hub operations to Amazon cross-dock business, accounting for 2M pounds of freight running on 46 lanes daily, and created SOPs which were adopted by other facilities

• Held daily conference calls with Unyson, the Amazon third party affiliate, to develop a strong relationship and improve service levels, achieving full-service operations within 3-6 months

• Managed 2000 cross-dock transfers from LTL or highway trailers to IML rail containers and implemented several administrative and security procedures required by both Amazon and Unyson Michael Ulrich

Senoia, GA 30276 • 240-***-**** • add76e@r.postjobfree.com Page 2

• Re-staffed 70% of the terminal to upgrade talent and improve productivity and reliability, resulting in a 50% overall increase in operations, stops per hour, and miles between stops, while reducing returns to nearly zero

• Reduced terminal damages from 4% to 1.5% through basic dock principals, continuous training, and corrective action Hub Manager, Richmond (November 2014 - November 2015) Restructured the Richmond hub facility comprised of 36 employees with a focus on staffing, retention, quality control, and internal audits to improve the overall performance of a hub which consistently fell short of operational metrics.

• Systematically assessed terminal failures over a four-month period, identified gaps in processes, and implemented controls stabilize operational performance and employee satisfaction

• Dramatically reduced damage claims through focused training on correct loading procedures utilizing decking, dunnage, and proper stacking techniques

• Worked closely with the security department to eliminate pervasive theft issues in the facility and re-staffed the hub with reliable, productive employees

• Created a culture of safety and continuous improvement through preventive and corrective actions, including ongoing training, pre-shift meetings, and employee engagement Terminal Manager, Virginia Beach (December 2013 - November 2014) Tasked with managing the Virginia Beach terminal following the acquisition of Vitran by Central Transport based on strong record of performance improvement and successfully restructured the terminal within three months.

• Developed all city route plans, managed terminal appointment scheduling, oversaw facility maintenance contracts, and led special projects to drive operational excellence

• Implemented processes with improved city stops per hour from 0.85 to 1.3, while reducing city hours by 15% daily, and decreasing returns from 5% to 1% on average

• Traveled extensively to assist terminals along the US east coast with special projects aimed at improving efficiency, increasing service levels, and cutting overall costs Vitran Express Baltimore, MD March 2008 - December 2013 Operations Manager (December 2012 - December 2013) Managed a team of 65 employees and guided the organization through multiple mergers, achieving personal career growth and mentoring team members through periods of significant company change.

• Drove an increase from 89% to 97% YOY in inbound service for the Baltimore area while reducing overtime from 22% to an average of 8.5% across 29 drivers

• Conducted daily labor planning and reconfigured routing structure based on local market variables to ensure on time delivery and pick up service

Inbound Planner/Supervisor/Special Projects (November 2010 - December 2012) Promoted to manage special projects and traveled extensively to lead turnaround projects for underperforming terminals through employee training, resource allocation, and process improvements.

• Led pre-shift meetings and provided education to dock employees regarding company policies and OHSA regulations, implemented cross-dock operations, and introduced progressive loading techniques

• Coordinated all inbound planning and movement of trailers and freight, utilizing computer-based routing tools to determine efficient routing for inbound city freight

• Increased daily dock production by nearly 38%, from 8 BPH to 11 BPH, and supervised teams to ensure proper loading City LTL Driver (March 2008 - November 2010)

Operated various types of equipment, including combination tractor/trailer and both motorized and manual freight handling equipment. Complied with hazardous materials transportation regulations and procedures and provided the highest levels of internal and external customer service.

Earlier experience included 14+ years as a City LTL Driver with Pitt Ohio Express in Cumberland, MD, and Pjax Freight Systems in Hagerstown, Md which was then acquired by Vitran Express. MILITARY LEADERSHIP

United States Air Force Okinawa, Japan

Munitions Maintenance Specialist, E4