Post Job Free

Resume

Sign in

Customer Service Analyst

Location:
Hortolandia, Sao Paulo, Brazil
Posted:
June 30, 2020

Contact this candidate

Resume:

Raphaella Esteves Bruno Sales Brazilian,** anos

Hortolândia, Brazil

+55-19-988**-****

raphaellabruno

add74x@r.postjobfree.com

Quality Assurance/Quality Analyst/Automation Analyst As a quality analyst had participated in the process changes in the team which is part of, aiming at higher product quality using agile methodologies and the “Spotify Model”. Ahead of the project to cover the system's functionalities with automated tests and test plans. As a result, there was an increase in 100% of automated tests and in 60% of test plans. As well as reducing the project's failure rate by 60%.

Education

● Instituto Adventista São Paulo

Informatics Technician 01/2014 - 12/2016

Bachelor's degree in Information Systems - 7th Period 01/2017 - Actual Languages

English • Portuguese

Core Competence

Test Automation

Test Cases

Bug report & Tracking

Agile

SQL

Selenium

JUnit

Jira

Azure DevOps

Test Link

Git

C#

Java

Salesforce

JD Edwards

Professional Experience

● IATec- Quality Assurance/Quality Analyst, Hortolândia - Brasil 05/2019 - Actual

Development of automated tests with Selenium

Exploratory and functionals tests in the financial system web AFS

Planning, elaboration, and execution of test cases

Participation in the 100% increase in the coverage of features with automated tests

Participation in the 60% increase in functionality coverage with test cases

Involvement in reducing the failure load of the project from 80% to 20%

Manage two interns of Quality Team

Distribute tasks related to the testing area to interns and developers

Deploy with Azure DevOps on Homologation and Production Environments

● CPqD - Java Developer - Intern, Campinas- Brasil 01/2019 - 05/2019

Development of unit tests for the Telecom Plant Management solution using JUnit

● CPqD - Business analyst internship, Campinas- Brasil 07/2017 - 01/2019

Requisites Elaboration

Test Cases Elaboration

Tests and homologation in corporate systems

Customer service

CRM and ERP Customer support

Participation in the implementation of the Salesforce CRM solution

Salesforce Administrator - Configuration,Process Builder,Validation rules

Direct participation in the company's digital and cultural transformation action using the G Suite corporate tool



Contact this candidate