WILLIE KANDUWA

@ add72q@r.postjobfree.com

002**********

** ******** ******, *********** ****, Johannesburg South, South Africa

O Objective

To utilize my Banqueting/Events Management skills and provide a professional service to customers by applying and honing my knowledge and working in a challenging and motivating working environment.

Experience

Autograph Collection

African Pride Irene Country lodge (5 STAR)

2020 Feb - To date (Laid off)

Assistant Banqueting/Venue Manager

●Posting all the charges to the Pay Master Account through Opera and Microz system.

●Supervision and smooth running of conferences and events

●Briefing staff as per function sheet

●managing of all setups as per Client's request

●Adhering to and reinforce all standards and policies

●Maintaining establishment sanitation level

●Maintaining departmental inventories and maintain equipment

●Use Banqueting beverage records to control liquor cost

●Scheduling staff

●Setting goals and delegate tasks

●Conducting monthly departmental meetings

●Handling guest queries

●Observing service behaviors of staff and provide feedback to individuals

Thaba Eco Hotel (4 STAR)

2019 June – 2020 Feb

Assistant Banqueting/Venue Manager

●Posting all the charges to the Pay Master Account through Opera and Microz system.

●Supervision and smooth running of conferences and events

●Briefing staff as per function sheet

●managing of all setups as per Client's request

●Adhering to and reinforce all standards and policies

●Maintaining establishment sanitation level

●Maintaining departmental inventories and maintain equipment

●Use Banqueting beverage records to control liquor cost

●Scheduling staff

●Setting goals and delegate tasks

●Conducting monthly departmental meetings

●Handling guest queries

●Observing service behaviors of staff and provide feedback to individuals

Independent Hospitality Consultants

September 2016 – June 2019

Monte Casino (5 STAR)

Assistant Banqueting Manager

●Providing Leadership, motivational, direction and support for the team.

●Ensuring that the storage and system used for issuing stock is well maintained

●Managing more than 50 Waiters and Bartenders both Permanent and Casual.

●Ensuring that the Roster is checked and balanced according to business

●Checking in Staff at start of each function

●Assisting the Clients with Event planning

●Ensuring that Serving of food and beverages is done as planned

●Taking care of all the dietary requirements during the Event

●Overseeing the overall Event progress

●Conduct and oversee that pre-function Training as per pre-arranged topics with the Banqueting Manager

●Conducting the Event briefing to the staff

●Training the Staff and ensure that Trainee staff is managed properly.

●Ensure that staff sticks to theirs allocated task and does not loiter around

●Sending the report to the Banqueting Manager after the Event

●Stay in communication with the Client during the event to ensure services provided by the staff is as expected

●Resolving Customers complaints

●Writing daily reports for Senior Managers

Radisson Blu Hotel Sandton (5 STAR)

November 2009 - August 2016

Senior Banqueting Supervisors

●Providing Leadership, motivational, direction and support for the team.

●Ensuring that the storage and system used for issuing stock is well maintained

●Managing more than 50 Waiters and Bartenders both Permanent and Casual.

●Ensuring that the Roster is checked and balanced according to business

●Checking in Staff at start of each function

●Assisting the Clients with Event planning

●Ensuring that Serving of food and beverages is done as planned

●Taking care of all the dietary requirements during the Event

●Overseeing the overall Event progress

●Conduct and oversee that pre-function Training as per pre-arranged topics with the Banqueting Manager

●Conducting the Event briefing to the staff

●Training the Staff and ensure that Trainee staff is managed properly.

●Ensure that staff sticks to theirs allocated task and does not loiter around

●Sending the report to the Banqueting Manager after the Event

●Stay in communication with the Client during the event to ensure services provided by the staff is as expected

●Resolving Customers complaints

●Writing daily reports for Senior Managers

Hilton Hotel Sandton (5 STAR)

January 2008 - November 2009

Banqueting Waiter

●Serving food and drinks

●Setting up tables

●Setting up for conference

●Refreshing the Venues Stock taking

●Training new employees

●Assisting guests with AV connections

O Education

University of Capetown

2016

Events Management

Credit

Public Accounts Examination Council

2006

Certificate in Financial Accounting Credit

Lobster Ink

2013

Hospitality Standards Distinction

Malawi School Certificate of Education (Metric)

2003

Metric Certificate

Accounting Softwares

Certificate in Pastel Partner

Certificate in Pastel Evolution

Certificate in Sage Practitioner

Skills

Banqueting management, Leadership and Teamwork, multi-tasking, flexibility, attention to detail, industrial awareness, Time management, Communication, Interpersonal skills, problem solving skills, Accountability, Conflict resolution

ON-JOB Skills Training, Ability to competently handle industrial issues within food and beverage department, Ability to initiate and attend various networking opportunities on site for clients to experience the Venue and new facilities, Good understanding of Food and Beverage, Wedding, Conference and year-end parties, Ability to expand Client base with new Business by working hand in hand with Events Coordinator.

O Projects

High profile Events

Accurately coordinated different types of conferences and Events

Reducing Expenses

Reduced labor expenses by minimizing the use of outsourced staff.

Staff empowerment

Empowered employees and trained them different skills that assist in preparation for their career growth

Training and development of Staff

Trained different employees Upselling skills that helped the department achieve the revenue targets

Contact this candidate