Social Media Customer Service

Location:

Fairfax, VA

Posted:

June 30, 2020

Contact this candidate

Resume:

LESLIE J. ROTHSTEIN

E: ****************@*****.***

T: 484- 889- 7475

EXPERIENCE

SHAKESPEARE

THEATRE

COMPANY

Washington DC

Aug 2018 — Present

CRATE & BARREL

King of Prussia, PA

Jan — Oct 2017

JOHN F. KENNEDY

CENTER

Washington DC

Sept — Dec 2016

ASSISTANT RETAIL & CONCESSIONS MANAGER

Work within the Marketing team to engage patrons, drive sales, and create positive experiences by developing sales and visual merchandising strategies, daily customer service, and forming vendor relationships all while managing retail and concessions spaces plus a full staff in a fast-paced environment. SALES SPECIALIST

Drove store profitability by utilizing my creativity and leadership to engage staff and customers; adapted to fulfill needs, with tasks ranging from sales analysis to display design, conflict management, event operation, and more. WNO PRODUCTION INTERN

Simultaneously apprenticed the production team as a crafts assistant, stitcher, and stock aid, and participated in a non-profit business operations course with seminars in audience engagement, strategic plans, Tessitura, and partnerships. EYP

ARCHITECTURE &

ENGINEERING

Albany, NY

Dec 2014 — Jan 2015

& Jul – Aug 2015

MARKETING & RESEARCH INTERN

Composed articles and content for EYP’s Twitter and The HUB social media campaigns, assisted with visual media in the Graphics team, while also gathering and consolidating research on the needs of higher education facilities into presentations for executives.

WASHINGTON

COLLEGE ATHLETIC

DEPT.

Chestertown, MD

Jan 2013 – May 2016

COMMUNICATIONS & MARKETING A MBASSADOR

Developed the department’s brand by shooting and creating digital content for the college website and social media platforms, in addition to travelling to sporting events across the east coast as a collegiate rep. EDUCATION

WASHINGTON

COLLEGE

Chestertown, MD

2012 — 2016

BA in ENGLISH w/ HONORS

Minors in Theatre and Art. 2015 Mary Martin Drama Scholarship Recipient. Studies focused in writing, editing, visual design, theatre production, adaptation, Shakespeare, and directing.

VP and national rep. for the Sigma Tau chapter of Alpha Omicron Pi. SKILLS & CERTIFICATIONS

Microsoft Office, POS System, Photo editing, Social Media, First Aid, CPR/AED OBJECTIVE

To apply my creative and analytical skills to a team of passionate individuals, pushing efficiency and operational excellence to the next level. LESLIE J. ROTHSTEIN

Fairfax, VA

****************@*****.*** – 484- 889- 7475

To Communications and hiring team at Enterprise Solutions: After coming across your post on Linkedin and learning more about Enterprise Solutions I knew I had to apply and am eager to submit my application for Public Relations and Communications Assistant. I'd love to employ my customer service experience, my career as an arts administrator, and knowledge of the digital landscape in Marketing to this exciting opportunity. Throughout my entire career, positive and efficient customer service has been the key to success. Above all else, clients want to know their brand and product is being well represented performance-driven campaigns consistently look for innovative strategies to drive their company and respective brands forward and increase their bottom line. Clients relationships are the reason marketing organizations thrive and, given the opportunity, I’d love to further foster those connections and forge new ones within the greater Fairfax area. I’ve grown within The Shakespeare Theatre Company (STC) from a patron, to an intern, into a Manager giving me a unique perspective within an arts organization and specifically into what patrons want. Working within the Marketing team on projects ranging from visual merchandising in our stores to designing and promoting show-specific lobby experiences to analyzing sales data, I’ve used these experiences to create the best experience possible for every person who comes to our theater and would revel in the opportunity to test those skills in a new field.

Before STC I was a Communications & Marketing Ambassador for Washington College, The Marketing and Research Intern at EYP/AE, and a Production Intern at the Kennedy Center. All three experiences shaped my interest in arts promotion. At Washington College and EYP, I learned the value of cultivating a brand while homing in on the target audience. From those experiences, I was selected for the Kennedy Center’s internship where I learned about non- profit arts operations and what it takes to keep your community engaged. From there I moved to STC with the hopes of continuing my Marketing career, and while I’ve grown and proudly served the greater DC area, it is time for a new challenge. As a Fairfax resident and arts marketing professional, I’d love to bring my passion for marketing back to my home and use my skills in a new and exciting way. I hope to hear from y’all soon and if you have any questions, please reach out!

Best,

Leslie J. Rothstein

Arts Marketing Administrator

References for

Leslie J. Rothstein

****************@*****.***

484-***-****

Neal Racioppo

Senior Director of Marketing & Communications

Shakespeare Theatre Company

*********@******************.***

202-***-**** ext. 2315