Social Media Customer Service
Resume:
LESLIE J. ROTHSTEIN
E: add72a@r.postjobfree.com
T: 484- 889- 7475
EXPERIENCE
SHAKESPEARE
THEATRE
COMPANY
Washington DC
Aug 2018 — Present
CRATE & BARREL
King of Prussia, PA
Jan — Oct 2017
JOHN F. KENNEDY
CENTER
Washington DC
Sept — Dec 2016
ASSISTANT RETAIL & CONCESSIONS MANAGER
Work within the Marketing team to engage patrons, drive sales, and create positive experiences by developing sales and visual merchandising strategies, daily customer service, and forming vendor relationships all while managing retail and concessions spaces plus a full staff in a fast-paced environment. SALES SPECIALIST
Drove store profitability by utilizing my creativity and leadership to engage staff and customers; adapted to fulfill needs, with tasks ranging from sales analysis to display design, conflict management, event operation, and more. WNO PRODUCTION INTERN
Simultaneously apprenticed the production team as a crafts assistant, stitcher, and stock aid, and participated in a non-profit business operations course with seminars in audience engagement, strategic plans, Tessitura, and partnerships. EYP
ARCHITECTURE &
ENGINEERING
Albany, NY
Dec 2014 — Jan 2015
& Jul – Aug 2015
MARKETING & RESEARCH INTERN
Composed articles and content for EYP’s Twitter and The HUB social media campaigns, assisted with visual media in the Graphics team, while also gathering and consolidating research on the needs of higher education facilities into presentations for executives.
WASHINGTON
COLLEGE ATHLETIC
DEPT.
Chestertown, MD
Jan 2013 – May 2016
COMMUNICATIONS & MARKETING A MBASSADOR
Developed the department’s brand by shooting and creating digital content for the college website and social media platforms, in addition to travelling to sporting events across the east coast as a collegiate rep. EDUCATION
WASHINGTON
COLLEGE
Chestertown, MD
2012 — 2016
BA in ENGLISH w/ HONORS
Minors in Theatre and Art. 2015 Mary Martin Drama Scholarship Recipient. Studies focused in writing, editing, visual design, theatre production, adaptation, Shakespeare, and directing.
VP and national rep. for the Sigma Tau chapter of Alpha Omicron Pi. SKILLS & CERTIFICATIONS
Microsoft Office, POS System, Photo editing, Social Media, First Aid, CPR/AED OBJECTIVE
To apply my creative and analytical skills to a team of passionate individuals, pushing efficiency and operational excellence to the next level. LESLIE J. ROTHSTEIN
Fairfax, VA
add72a@r.postjobfree.com – 484- 889- 7475
To Communications and hiring team at Enterprise Solutions: After coming across your post on Linkedin and learning more about Enterprise Solutions I knew I had to apply and am eager to submit my application for Public Relations and Communications Assistant. I'd love to employ my customer service experience, my career as an arts administrator, and knowledge of the digital landscape in Marketing to this exciting opportunity. Throughout my entire career, positive and efficient customer service has been the key to success. Above all else, clients want to know their brand and product is being well represented performance-driven campaigns consistently look for innovative strategies to drive their company and respective brands forward and increase their bottom line. Clients relationships are the reason marketing organizations thrive and, given the opportunity, I’d love to further foster those connections and forge new ones within the greater Fairfax area. I’ve grown within The Shakespeare Theatre Company (STC) from a patron, to an intern, into a Manager giving me a unique perspective within an arts organization and specifically into what patrons want. Working within the Marketing team on projects ranging from visual merchandising in our stores to designing and promoting show-specific lobby experiences to analyzing sales data, I’ve used these experiences to create the best experience possible for every person who comes to our theater and would revel in the opportunity to test those skills in a new field.
Before STC I was a Communications & Marketing Ambassador for Washington College, The Marketing and Research Intern at EYP/AE, and a Production Intern at the Kennedy Center. All three experiences shaped my interest in arts promotion. At Washington College and EYP, I learned the value of cultivating a brand while homing in on the target audience. From those experiences, I was selected for the Kennedy Center’s internship where I learned about non- profit arts operations and what it takes to keep your community engaged. From there I moved to STC with the hopes of continuing my Marketing career, and while I’ve grown and proudly served the greater DC area, it is time for a new challenge. As a Fairfax resident and arts marketing professional, I’d love to bring my passion for marketing back to my home and use my skills in a new and exciting way. I hope to hear from y’all soon and if you have any questions, please reach out!
Best,
Leslie J. Rothstein
Arts Marketing Administrator
References for
Leslie J. Rothstein
add72a@r.postjobfree.com
Neal Racioppo
Senior Director of Marketing & Communications
Shakespeare Theatre Company
add72a@r.postjobfree.com
202-***-**** ext. 2315
Joy Johnson
Director of Audience Services
Shakespeare Theatre Company
add72a@r.postjobfree.com
Marsha LeBoeuf
Costume Director
The Washington National Opera
add72a@r.postjobfree.com
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