Customer Care Office, Prestation Specialist

Smitha Elizabeth Ipe

Email : **********@*****.***

Phone : 009**-*********

Address: Dubai, UAE

Objective

To obtain a position in a company where I can utilize my skills, knowledge and ideas to achieve personal as well as organizational goals.

Skills

More than 11 years’ experience in Management consultancies as Desktop publisher and visual aid specialist specialising in PowerPoint presentations, word documents and excel Professional experience

1) Desktop Publisher Specialist

Company - Oliver Wyman, Dubai

Period - Oct, 2010 – Jun, 2017

Nov, 2007 – Sep, 2008

Oliver Wyman is a management consulting company mainly focusing on banking, insurance and financial services for international markets. Responsibilities

Creating PowerPoint charts/presentations

Creating Word and Excel documents

Monitoring accuracy and consistency in presentations Onscreen presentations and documentation for consultants Compiling data (handwritten charts, excel, word document) Multinational consultant interactions

Monitoring accuracy and consistency in presentations Proofing other team members presentations

Giving induction training to new hires

3) Visual aid specialist

Company – McKinsey & Company

(Visual Graphics Computing Services India. Pvt. Ltd.), Technopark, Trivandrum Period - May, 2003 – Jul, 2007

McKinsey & Company is a worldwide management consulting firm focusing on evaluating the management decisions across both public and private sectors. Responsibilities

Creating PowerPoint charts/presentations

Creating Word and Excel documents

Compiling data (handwritten charts, excel, word document) Multinational consultant interactions

Onscreen presentations and documentation for multinational consultants Monitoring accuracy and consistency in presentations Managing team members and distribution of jobs based on individual capabilities Training new hires on creating power point charts and office formats Training team members on communication skills required for consultant interactions Providing feedback about team members to supervisors/managers 4) Executive - Customer Care

Company – Samway Tourism International, Trivandrum Period - Dec, 1999 – Mar, 2002

Responsibilities

Handling customer queries

Processing Airline and Hotel reservations

Preparation of itineraries

5) Traffic Assistant Trainee

Company - Air India, Trivandrum Airport

Period – Aug, 1998 – Jan, 1999

Responsibilities

Ground support to passengers

Customer care and Counter staff

Company -Buena Vista Tours, Trivandrum

Period – Sep, 1997 – Sep, 1998

Responsibilities

Handling customer queries

Processing Airline and Hotel reservations

Professional qualifications

Microsoft Office PowerPoint 2010 –

(Passed 77-883: MOS: Microsoft Office PowerPoint 2010) Microsoft Office Word 2010 Expert –

(Passed 77-887: MOS: Microsoft Office Word 2010 Expert Level 1 Certificate in Business English (Vantage) – University of Cambridge, ESOl Examinations

Diploma in IATA/UFTAA Advanced Course –

Certified from IATA/UFTAA, Geneva

Diploma in Practical Training in Accountancy with Tally 6.3 – Institute of Accountants, Ernakulum

Educational qualification

Bachelor of Economics (1993 – 1996) - Mar Ivanious College, Trivandrum Computer skills

MS Office, Tally 6.3

Languages known

To Speak – English, Hindi, Malayalam

To Write – English, Hindi, Malayalam

Hobbies

Reading, listening to music

Personal profile

Date of birth: 01 October, 1975

Sex: Female

Martial status: Married

Nationality: Indian

Visa type: Husband’s visa

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