Customer Service Technical Support

JOEMARI R. RODRIGUEZ

Blk*** Lot** Phase** Wellingtonplace,Marycris Complex Pascam2 Gen.trias Cavite

Email add:add6y2@r.postjobfree.com

Mobile No:091********

PERSONALDATA:

Date of Birth: April11,1986

Place of Birth: Makati

Sex. Male

Civil Status: Married

Citizenship: Filipino

Religion: Christian

Height: 5`5

Weight: 60Kg.

SSSNumber: 33-9684347-3

TinNo: 303-***-***-***

Special Skills: Computer Repair,Computer literate, motorcycle driving

Father`s Name: Delfin Rodriguez

Occupation: Deceased

Mother`s Name: Josefina Rodriguez

Occupation: Housewife

Address: Same as the above

EDUCATIONAL ATTAINMENT:

ELEMENTARY YEAR Hen Pio Del Pilar Elemantary

School(Makati)

GRADUATE:. 1992-1998

SECONDARY YEAR Jose Abad Santos High School(Pasay)

GRADUATE: 1999-2003

COLLEGE YEAR Imus Computer College

GRADUATE: Computer Technician 2003-2005

JOB EXPERIENCE:

Marsan Cyber Cafe( Imus Cavite)

Jan. 13, 2006 - June 16, 2007(Computer Techncian)

Provide daily reports and income reports

organize all the pc peripherals

Network printer sharing and files sharing

Install latest and update Windows OS

Tesda Training Center(Manila)

Sept. 12, 2007 - Nov. 12 2007

Assessments and Practical Exam

Garingo Law Office(Trece Martires Cavite)

Feb. 8, 2009 - July 23, 2009(Encoder)

Support all the client concern

summarize all the files and focus all the files to be writen

Netophia Philippines(Bacoor Cavite)

Sept.1,2009 - June 3,2011(Computer Techncian)

Provides Daily report and income report

Check all status of the computer

Manage and prioritize computer server and back up all the logs to prevent data loss

Maintain cleanliness at the shop

City Tech ( Imus Cavite)

Aug. 25, 2011 - April 28, 2012 ( Computer technician)

Install windows OS and prepared partition for hdd for back up files

Check status of hard drive to maintain badsector to prevent data lose

support customer concern

Network all printers communication and system network to make easy file sharing

Conduct daily check of all anti virus and system firewall

Maintain clean all the areas

Repair and diagnose hardware for the cpu

Vantage Point Global Training (Dasmariñas Cavite)

June16,2012 - Feb.20,2015

Installation of cctv camera,radio frequency repair, motion detectors

support client concern, daily report for head supervisor and maintain all the products in good quality

Configure radio channel to communicate all frequency

Port forwarding ip address to access camera through mobile and pc

Provide technical support from the client and satelite branch

FAIRETECHNOLOGY INC. (Sta mesa Manila)

May15, 2015 - January 18, 2018

Program IP camera and NVR through videowall

Preprares technical site survey report

Configure adjustment of wireless athnenna

Conduct training for new hiring how to program samsung cctv product

Provide technical support for clients and team mates in project

create new application to support issue from the brand

Cunduct training and commisioning at end user

monitoring the system server and provide back up for the bahavior incident

Emad Telecommunications.

January 19, 2018 - January 20, 2020( electronic technician, network specialist, helpdesk techncian,)

Working with customer service via email and chat

active directory user management

troublshoot end user work station

provide technicial support which would include training and educating end user

Manage and prioritize.,multi task to resolve the trouble at cctv, Pabx, manageable switches, Accesspoint, access door,low current industries, etc

Log documents,all interactions and issues efficiency

Perform test, adjustment and commisioning of electronic equipment / system

CHARACTERREFERENCES:

LeslieJuarez

OnlineSeller(091*-*******)

JenniferCorpuz

CSR/MANILA

DinoRodriguez

Reg.Nurse/Makati

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