Robbin A. DiCarlo

*** ****** ******* *****

Oakland, TN, 38060

901-***-****

add6x4@r.postjobfree.com

OBJECTIVES

Seeking a challenging position with a progressive and growth oriented company that will benefit from my proven track record of success. I covet a position that will utilize my skills and experience to improve operations, increase profitability, and enhance growth working hand in hand with key account managers resulting in expanded areas of sales, marketing and corporate profitability.

SUMMARY OF KEY STRENGTHS

A dedicated professional with more than 20 years experience working in fast paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical, discreet and meticulous; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in completing projects; able to multi-task effectively. Success and reputation is based on a record of exceeding both customer and corporate expectations.

PROFESSIONAL EXPERIENCE

Technicolor Memphis, TN

Account Manager 8/2015 to 3/2020

Manages day to day multi-media operations for assigned studios, serves as main point of contact between studios and Technicolor.

• Primary New Release distribution liaison to assigned studios

• Coordinate with studios to obtain forecasted volumes and release dates for promotions

• Manage daily flow of studios new release demand throughout the operation

• Provide clear priorities to the operation to ensure SLA and KPI adherence

• Provide data and forecasts of materials to the operation for production planning

• Provide timely customer requested reporting

• Communicate critical order dates; respond to customer complaints

Coregistics, IAM Acquisition, LLC Memphis, TN

Account Manager 4/2013 to 6/2015

Responsible for delivering outstanding customer service thru planning, packaging and distribution.

• Developed strong relationships with all clients

• Led project meetings to ensure the success of every project

• Ensured the training and development of the internal customer service team

• Built strong working relationship between the internal customer service team, operations team and client team

• Managed material requirements with the customer service representative to ensure smooth project start ups

• Produced detailed forecast information based on customer orders and expected new sales from current clients

• Ensured current and future reporting requirements are met /exceeded for all clients

• Coordinated customer visits

• Investigated and resolve any customer complaints in a timely manner

Quality Packaging Specialist International (QPSI), LLC Memphis, TN

Project Manager 2004 to 2012

Responsible for total planning, packaging and distribution of QPSI’s major account.

Maintained and nurtured customer and vendor relationships by consistently demonstrating superior customer service skills

Established and communicated project objectives, timeliness, and performance standards within boundaries of company’s policies and approved contract specifications

Assembled project details from varied internal/external sources, and effectively communicated all details to internal team in an organized and strategic manner

Led project and pre-launch meetings to review and convey details with production, mechanical, Quality Assurance staff and all levels of management

Prepared and published internal comprehensive reports detailing timeliness, project progress, schedules and any changes

Spearheaded new designs with assurance that all project planning techniques and packaging requirements were properly adhered to

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