Sami Mansour

Director Of Hotel Operations

Summary:

I have Master of science in Hospitality & Hotel Administration, Im looking for the job position of Hotel manager or Hotel Operations manager or Duty Manager in 5 stars luxury hotel .

I have ability to handle different responsibilities of hotel management. where I can use my qualification as an advantages of hotel. I have 5+ years experience in working operational divisions and general management .

I would like to use my ideas and suggestions on how Improve Guests Satisfaction Index key performance indicators development and save costs.

Skills:

●Planning: Analyzing Business Problems, Strategic Planning, Proposing Solutions to Business Problems, Analyzing Expenditures, Critical Thinking...

●Organizing: Delegation, Analytical Ability, Negotiating, Public Speaking, Technical Knowledge, Time Management...

●Leadership: Presentation, Humility, Motivating Others, Charisma, Passion for Work, Integrity, Confidence...

●Coordinating: Collaboration, Communication, Diplomacy, Relationship Building, Teamwork, Scheduling, Listening...

●Directing and Oversight: Evaluating Employee Performance, Focus, Goal Orientation, Training Employees, Verbal Communication, Decision Making, Conflict Resolution, Assessing Progress Towards Departmental Goals, Creating Financial Reports...

Work Experiences:

Position : Director Of Hotel Operations

Company: Pre-Opening WAHAJ Boulevard Hotel KOWEIT

Date : October 2019 - Present

As a Director Of Hotel Operations, I'm reporting to General Manager & responsible for the following tasks.

Duties And Responsibilities:

●Recruiting, training and supervising staff

●Managing budgets

●Maintaining statistical and financial records

●Planning maintenance work, events and room bookings

●Handling Customer complaints and queries

●Promoting and marketing the business

●Hotel quality service developpement

● Hotel Profit & Loss Statement analysis

●Ensuring compliance with health and safety legislation and licensing laws

●Responsible for the overall management of the operation of the hotel

Position : Assistant General Manager

Company: Medina Solaria & Thalasso Hotel TUNIS

Date : December 2018 - September 2019

As Assistant General Manager is responsible for maintaining perfect coordination between all departments and for controlling their operation with regard to hotel standards, revenues and cost control, as well as the greatest comfort and satisfaction client.

Duties And Responsibilities:

●Lead the operational team of the hotel to maximize efficiency and achieve the highest volume of revenues.

●Provide clear leadership for quality initiatives aligned with business goals and objectives.

●Coach & develop team of department heads.

●Manage operating expenses to minimize costs while providing excellent guest services.

●Conduct regular inspections of the hotel to ensure expected hotel standards is maintain.

●Coordinate departments activities with other departments to facilitate increased levels of communication.

●Along with the department heads, take the leading role to reinforce a customer focused approach to hotel operations at all times...

Position : Duty Manager

Company: Houda Jasmin Hotel TUNIS

Date : March 2018 - November 2018

Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times.

Duties And Responsibilities:

●Supervise and coordinate the activities of the teams (reception, F & B, technical and security.

●Management of customer complaints.

●Veille the application of hygiene standards.

●Participate in welcoming and serving customers.

●Establish the Duty Manager report and present it on the day of the briefing...

Position : Night Manager

Company: Houda Jasmin Hotel TUNIS

Date : November 2017 - March 2018

As a Night Manager I represent the Management during the night. The Night Manager also assists the Front Office Manager in all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures.

The Night Manager provides leadership and support to all members of the Front Office and enforces the Hotels Standards of Excellence in all areas supervised.

Duties And Responsibilities:

●Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.

●Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.

●Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.

●Conduct Briefing for all staff during Night Shift.

●Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.

●Supervise the staff night shift, reception, f & B, technical and security.

●Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counselings and evaluations and delivering recognition and also reward.

●Maintain a professional and high quality service oriented environment at all times.

●Revenue control, invoices and payment.

●Management and monitoring of operations.

●Customer claims management.

●Reception and monitoring of VIP customers.

●Oversee preparation of daily summary reports ( Night Manager Report)

Position : Management internship

Company: Delphin Hotels & Resorts TUNIS

Date : January2016 -May 2017 ( 5 Month).

End of studies internship; Master of Science (M.Sc.) in Hospitality & Hotel Administration.

Theme of the internship report: How to manage a hotel in a crisis situation?

• Finance Department: Prepare and analyze the overall hotel budget,Prepare and analyze the budget of each department in the hotel,Analyze revenues by (Day, Month, Year),Analyze the operational and functional costs of the hotel, Prepare corrective action plans to improve the hotel's financial situation, Prepare inventories every month,Analyze the gross operating result each month..

• Room Division Department: Understand the working procedures in the reception & reservation service, floor & laundry room. (Customer reception, Check-in, Check-out,, Extension of stays, Early departure, Payment, Unpaid departures, Change / Currency, Management of customer complaints, Reservation, Stop sales, Fill & Analysis of report Housekeeper, Room preparation, Thorough cleaning, Cleaning plan, Staff training, Ensure forward procedures in the laundry service …

• Sales Department: Preparation of contracts with local agencies, Preparation of contracts with foreign agencies, Negotiation & Sale price setting, allotment contract,, Average price, Desk price, sales budget preparation, flash sale, advertising & Marketing, Social networks, Analysis of implementation reports by agency ..

• Food And Beverage Department: Control the cleanliness of the dining room, Supervision assembly and presentation of buffets, Control establishment and alignment of tables, Control the condition of tablecloths and placemats, Control the cleanliness of dishes, glassware & porcelain, Control punctuality of opening of the dining room, Control of service, Control of the cleanliness of the bread station, Customer contact and search for small details, Buffet cleaning control, Development of task distribution plan, management of customer complaints ..

Education:

Year: 2017

Certificate: "Communication Softs Skills And Quality Customer Service", University Of Communication, Tunis.

The Certified Completion Program is segmented into modules that include topics such as:

●The basics of hotel management.

●Products and services offered in the hotel industry.

●Types of Customer and relationships

●Personal appearance and skills

●Leadership qualities and engagement with staff

●Customer complaint management

Year: 2016

Degree: Master of Science (M.Sc.) in Hospitality & Hotel Administration (Full Time), University of Management, Sousse, Tunis.

The Master of Science program is segmented into modules with topics such as:

●Financial Management

●Hotel Profit & Loss Statement

●Food and beverage Management

●Human Resource Management

●Leadership

●Marketing and sales Management

●Revenue Management

●Rooms Management

●Hotel Front Office Operations

●Strategic Management

Year: 2015

Certificate: "Leadership & Management", Association of Management "Tunisia Pioneers"

The program is segmented into modules with topics such as:

●Introduction to Management and Supervision

●Core Skills in Management and Supervision: Problem Solving and Decision Making, Planning, Effective Delegation, Basics of Internal Communications, Meeting Management, Managing Yourself

●Designing the Organization and Staff: Staffing, Employee Training, Employee Performance Management, Personnel Policies...

●Introduction to Leadership

●10 leadership skills every manager needs to succeed: Integrity, Team building, Positivity, Communication, Listening, Emotional intelligence, Delegation, Decision-making, Collaboration,Flexibility

Year: 2014

Certificate: " Be an active leader", Students For Change Association

The program is segmented into modules with topics such as:

●Analysing Your Leadership Qualities.

●Improving Your Communication Skills.

●Leading By Example.

●Facilitating Good Teamwork.

Awards:

Year: 2019

●Certificate: FOOD-CHECK By Cristal International Standards . " Medina Solaria & Thalasso Hotel", Tunis.

●Certificate: ROOM-CHECK By Cristal International Standards . " Medina Solaria & Thalasso Hotel", Tunis.

●Certificate: POOL-CHECK By Cristal International Standards . " Medina Solaria & Thalasso Hotel", Tunis.

●Certificate: SECURITE-CHECK By Cristal International Standards . " Medina Solaria & Thalasso Hotel", Tunis.

Languages:

●English: Read, Write, Spoken

●French: Read, written, spoken

●Arabic: Read, Write, Spoken

Computer techniques:

●Microsoft Office: Word / Excel / PowerPoint

●Software: Fidelio / Arab Soft / Opera / Remove Management Console (RMC).

Personal Information:

Phone number: +965********

E-mail:add6x0@r.postjobfree.com

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