Name: Arshpreet Kaur

Address: Calgary, Alberta

Email: add6wk@r.postjobfree.com

CAREER OBJECTIVE

To secure an Administrative/HR position with focus on Client Relations/Customer Service and utilize my skills & experience which shall lead to more challenging opportunities and career development. CAREER ABSTRACT

Result focused proactive professional who blends administrative/recruitment experience with multiple vertical industries.

Strong client relationship building and organizational skills

Exceptional ability to understand business needs and build rapport with hiring managers and technical candidates.

Proven ability to source, select and secure top- notch candidates to ensure a consistent talent pipeline.

Providing motivational support, fostering team work, providing training, building collaborative relationships.

Being confident and personable professional I excel at prioritizing completing multiple tasks simultaneously and following through to achieve project goals.

CORE COMPETENCIES

Exposure working with International clients and building strong relationships

Quick learner with strong interpersonal communication skills

Providing motivational support, fostering team work, providing training, building collaborative relationships.

Vendor management, requirement analysis, business development, process improvement, full life cycle recruitment.

Awarded with “Best employee of the month” awards frequently for over achieving targets and generating high profit margin for the organization.

Experience providing thorough and skillful administrative support to senior team members.

Highly organized and meticulous and document controlling and providing quality office assistance. PROFESSIONAL EXPERIENCE

SSH International, Kuwait Since: June, 2017

Website : http://www.sshic.com

Company Profile: SSH is one of the leading Master planning, Infrastructure, Building Design, Construction supervision and Project management firms in the Middle East.

Designation: Project Administrator, Site Supervision, Construction Services Job Duties:

Provided administrative support for the project supervision team on site responsible for the core and shell supervision of the construction of a hospital.

Maintained a proper and user friendly filing and document control system for recording and tracking of all documents for the project team and department.

Provided full secretarial and admin support functions to the project team and department to ensure the smooth running of the department operations

Perform Data-entry, Recording, Printing and Filing duties

Attended Project meetings, recorded minutes of discussion and required follow-up.

Accurately maintained Master Time Sheets for salaried personnel.

Initiated, compiled and processed monthly reports, payment applications, minutes of meetings and tracked project.

Coordinated travel arrangements inclusive of air-ticket, hotel accommodation, visa arrangements, claims etc.

Assisted to check and verify staff claims and invoices for project team

Prepare and raise purchases requisition for purchase of office equipment, stationary for new staff.

Scheduled meetings, maintained staff calendar, distributed correspondence and prepared required documents. Spectraforce Technologies, Chandigarh, India July 2015 - October 2016 Website: http://www.spectraforce.com

Company Profile: Spectraforce is a leading global services firm that provides a portfolio of consulting, staffing and outsourcing services and solutions to a broad range of clients and industries worldwide. The consulting focus includes the Information Technology, Clinical, Technical, Pharmaceutical and Engineering domains. Designation: Senior Recruitment Consultant

Job Duties:

Tasked with maintenance and growth of all recruiting functions.

Perform full life-cycle recruiting support for IT, HR, Accounting, Finance, Products and other positions.

Evaluated applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.

Monitor, Lead and Train Recruiting Team.

Ensure Compliance with Staffing Policies.

Identify and Manage Job Fair Efforts.

Maintain all accurate and up-to-date pertinent applicant and interview data in the recruiting database.

Use social and professional networking sites to identify and source candidates.

Build and develop successful relationships with key business leaders.

Source, recruit, interview, assess, reference check and place contract and full time employees to completely satisfy the client requirements.

Efficiently and effectively fill open positions.

Reliance on numerous recruiting tools to build and maintain an effective pipeline of candidates for all necessary skillsets.

Consistently exceeded company's expectations regarding permanent, per diem, and long/short term placements eClerx, Chandigarh, India September 2014 – June 2015 Website: www.eclerx.com

Company Profile: EClerx Services Limited (“eClerx”), founded in 2000 and publicly listed on both the Bombay and National Stock Exchanges in India since 2007, is a leading knowledge process outsourcing (“KPO”) company providing middle/back office operations support to over 30 Fortune 500 companies. Designation: Technical Support Analyst

Job Duties:

Handled unresolved escalated process issues and customer issues with professionalism and diplomacy.

Diagnosed and resolved technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.

Accurately process and record call transactions using a computer and designated tracking software

Offered alternative solutions where appropriate with the objective of retaining customers’ and clients’ business

Provided suggestions regarding increasing technical support productivity

Mentored and trained new representatives

Maintained, managed and ensured compliance to the specified quality criteria for the team.

Responsible for inter-departmental activities at the process level.

Resolved customer complaints and concerns with courtesy and negotiation.

Researched issues on various computer systems and databases to resolve complaints, answer inquiries and provide solutions.

Consistent performance with regular OS, EE scorecards.

Doubled up as Floor Support in the absence of the Team Lead.

Provided hourly performance updates to my manager for my entire team.

Achieve consistent top rankings in monthly metrics, including call duration and customer satisfaction ratings. ACADEMIC QUALIFICATIONS

Masters in IT, from Patiala University, India in 2013-2014

Post Graduate Diploma in Computer Applications from Punjab University, India in 2012-2013

Bachelor’s in Computer Applications from Punjab University, India in 2009-2012 Reference available upon request.

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