Restaurant General Manager, Operation Manager

BOUTZARELOS CHARALAMPOS

Address Blohum Road, Dzorwulu,

Accra, Ghana

Phone Mobile : +233*********

E-mail: add6w9@r.postjobfree.com

Date of Birth 03/01/1977

Gender Male

Nationality Greek

A commercially driven, operationally-led candidate with extensive background in managerial roles in various industries, he has the maturity, skill and confidence to lead, operate and develop business. Experienced in designing, organizing, executing construction projects and ensuring high quality standards. Work proactively, providing immediate solutions to arising problems and effective in training of team members. Leads by example, helps and motivates the team to achieve the set goals and targets by always acknowledging good work.

PROFESSIONAL EXPERIENCE

2019 – Present : BAGIRA – VULKANO GAMES

Business Operations Manager

Responsible for meeting all relevant statutory and mandatory requirements associated with operations and for working within the framework of the company's core values, as well as promoting its ethos and mission statement.

Duties:

Overall responsibility for short/medium term planning and organisation of all resources. Developing and managing interdisciplinary teams for multi-party projects.

Participating in the sales process by identifying business development potential.

Writing up reports on business operations for the executive staff.

Attending regular progress meetings with Senior Managers and Directors.

Creating a positive culture where the work can get done.

Identifying and managing risks, issues and dependencies.

When appropriate, provide operational cover for absent Senior Managers.

Developing training plans and performance improvement plans to address skill set gaps identified in business and sales personnel

2017 – 2019 : STOUBOS LTD

Branch Manager

Enterprising Automotive Sales Manager who draws on experience within the automotive industry to ensure optimal customer satisfaction. Adept at tracking revenues and implementing effective sales techniques. Focused on training and motivating staff to achieve productivity goals.

CORE QUALIFICATIONS

Substantial auto sales procedures and marketing strategies

Strong knowledge of domestic and foreign vehicle specifications

Vast understanding of auto financing procedures and guidelines

Proficient in the use of database software

Extensive staff training abilities

Comprehensive organisational and communications skills

Good people skills

Duties:

Responsible for the overall management of the Branch

Implemented customer satisfaction procedures and dealt with customer issues.

Trained new sales staff and provided weekly feedback to all staff members.

Maintained updated database on all available vehicles.

Worked with customers to arrange for financing options.

Approved vehicle discounts and promotional efforts.

Worked with sales staff to implement sales and marketing strategies.

Maintained database of all vehicle pricing and applicable discounts.

Developed and implemented sales plans, including dealership promotions.

Approved dealership expenditures and tracked monthly revenue.

Prepared dealership budgets and implemented cost-effective management techniques.

Keep regular contacts with past, existing and new clients to explore new opportunities

Attend trade shows, industry associations and job fairs to improve company’s visibility.

2014 - Present: BURGERS COLLEGE – RESTAURANT CASUAL DINNING

Co-founder and Co-owner

Duties:

Incorporated, renovated, supplied, furnished, decorated and co-run the casual dining restaurant

Marketing and advertising for the company

Developing business relationships throughout city with big clients and other business owners

Developing a relationship with the public by providing quality food

Employing and managing staff from various background of skill, work experience and ethnicity

Meeting regularly with co-owner for the continual planning, organizing, directing and controlling of the operations of the restaurant

Maintaining high standards of quality control, cleanliness and safety

Organization of promotional menus and events

Ensuring the integrity of restaurant operations through excellence in customer relations

2013 - 2016: PARALIA LIVE / APOTHEQUE - CLUBS

Co-owner / Manager

Duties:

Oversaw staff, and guarantee first-rate customer service

Executed, controlled and reviewed all processes related to stock control, cash handling, and purchasing and other important procedures in the nightclub

Trained personnel in areas such as safety regulations and local ordinances

Complied with healthy and safety standar.

01/2009 - 2014: SIMPY BURGER – FRANCHISE RESTAURANT CASUAL DINNING

- Franchisee/Store General Manager

Duties:

Responsible for planning, organizing, directing and controlling operations of the back and front of the house.

Plan, organize, direct and control the day to day units’ operations.

Control inventory and revenues and modify procedures and prices.

Prepare the weekly schedule and orders for the suppliers.

Support management reporting of the restaurant, including Forecasting, Budgeting and Monthly closing (P&L, Expense analysis, Supplier payment, Payroll payment).

Responsible for recruiting and training the staff in store.

Resolve customer complaints and ensures health and safety regulations are followed at all times.

Negotiate arrangements with clients for catering services.

01/2006-10/2009: L ‘ARTIGIANO – FRANCHISE ITALIAN RESTAURANT/DELIVERY

Franchisee/Store General Manager

Duties:

Responsible for the restaurant’s operation from A to Z.

Plan, organize, direct and control the day to day units’ operations.

Prepare the weekly schedule and orders for the suppliers.

Support management reporting of the restaurant, including Forecasting, Budgeting and Monthly closing (P&L, Expense analysis, Supplier payment, Payroll payment).

Responsible for recruiting and training the staff in store.

Manage the marketing plan activities.

Coach and motivate staff to achieve the highest quality of service in all areas of the restaurant and resolve clients problems.

03/2004-01/2006: L ‘ARTIGIANO – FRANCHISE ITALIAN RESTAURANT/DELIVERY

Store General Manager

Duties:

Responsible for the restaurant’s operation from A to Z.

Supervise the assistant manager.

Manage client’s complaints.

Manage the quantity of food material and taking stock.

Prepare the weekly schedule and orders for the suppliers.

02/2000-03/2004: HAYATI GREEK CUISIN

Store Manager

Duties:

Responsible for customer service (reserving tables, serving)

Responsible for ordering to the suppliers.

Manage to ensure food quality, recipe adherence and proper plate presentation.

Assist and organize menu and drinks renewal on an annual basis.

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1998 – 2000: APOLONATOS LTD

Sales Manager of Auto Parts for Renault/Peugeot/Citroen

1996 – 1998: Army Dutties

1995 – 1996: APOLONATOS LTD

Sales Executive of Auto Parts for Renault/Peugeot/Citroen

LANGUAGES

Greek Native

English Fluent

TECHNICAL SKILLS & COMPETENCES

Excellent knowledge of MS office (Excel, Word, Outlook).

Excellent knowledge of Internet Explorer.

Basic knowledge of MS Access, PowerPoint, SPSS.

EDUCATION

1995 High school Degree.

Diploma as Mechanical Engineer

OTHER ACTIVITIES

09/2008

Seminar on the “HACCP - Hazard Analysis and Critical Control Points’’ the universally recognized and accepted method for food safety assurance.

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