Reshma Shaikh Abdul Rauf

Citizenship: Indian

Date of birth : 7th March 1986

Contact

Tel : 965-********

Email: add6t7@r.postjobfree.com

Profile

Objective

-Seeking an administrative position with an organization where demonstrated skills in administration can be used to increase profitability and promote growth.

Availability

-Immediately

Experience

Kuwait Airways :

Cabin Crew

November 2016- June 2020

First Class Flight Attendant : March 2018 – June 2020

Economy Class Flight Attendant: February 2017 – February 2018

Providing high levels of customer service while engaging with customers & delivering safety presentations.

Liaising with colleagues to ensure smooth running of cabin activities.

Attending a pre-flight briefing for assigned working position for the upcoming flight.

Attention to flight details, schedules & Special requirement passengers (diabetic, wheelchair passengers & infants on board)

Carrying out pre-flight duties - checking safety equipment’s, ensuring the aircraft is clean, information handouts in the seat pockets is up to date and all meals and stock are on board.

Welcoming passengers on board and directing them to their seats.

Informing the passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away.

Checking all passenger seat belts and galleys are secure prior to take-off.

Making announcements on behalf of the pilot and answering passenger questions during the flight.

Serving meals and refreshments to passengers.

Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations.

Giving first aid to passengers in emergency situations.

Ensuring passengers disembark safely at the end of a flight with all luggage from the overhead lockers.

selling duty-free commercial goods and pursuing sales targets

Producing written flight reports after completing a journey.

Alghanim Wormald :

Executive Administrative Assistant.

(March 2013- April 2016)

Managing the day-to-day operations of the office

Organizing and maintaining files and records

Planning and scheduling meetings and appointments

Managing projects and conducting research

Preparing and editing correspondence, reports and presentations

Making travel and guest arrangements’

Providing quality customer service

Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet and database.

Read and analyze incoming memos, submissions and reports to determine their significance and plan their distribution.

Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.

Interpret administrative and operating policies and procedures for employees.

To oversee all incoming enquiries direct/indirect and ensure that each one is handled in a proper and efficient manner.

M2R – Malls and Media Representatives :

Promotions Supervisor

(August 2011-February 2013)

Set up and arrange displays and demonstration areas to attract the attention of prospective customers.

Visit trade shows, stores, community organizations, and other venues to demonstrate products or services, and to answer questions from potential customers.

Develop lists of prospective clients from sources such as newspaper items, company records, local merchants, and customers.

Instruct customers in alteration of products.

Learn about competitors' products and consumers' interests and concerns in order to answer questions and provide more complete information.

Demonstrate and explain products, methods, or services in order to persuade customers to purchase products or utilize services.

Record and report demonstration-related information such as the number of questions asked by the audience and the number of coupons distributed.

Sell products being promoted, and keep records of sales.

ASAR-Al Ruwayeh & Partners :

Secretary & Receptionist

October 2009 – July 2011

Prepare and manage correspondence, reports and documents

organize and coordinate meetings, conferences, travel arrangements, maintain appointment diary either manually or electronically

Handle incoming mail and other material answer telephone, screen and direct calls, provide information to callers, take and relay messages.

Greet persons entering organization, direct persons to correct destination, deal with queries from the public and customers.

Ensures knowledge of staff movements in and out of organization, general administrative and clerical support.

Jazeera Airways :

Cabin Crew

(April 2006 - August 2009)

Attending a pre-flight briefing, during which air cabin crew members are assigned their working positions for the upcoming flight (crew are also informed of flight details, the schedule and if there are passengers with any special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on board)

Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board;

Welcoming passengers on board and directing them to their seats;

Informing the passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away;

Checking all passenger seat belts and galleys are secure prior to take-off;

Making announcements on behalf of the pilot and answering passenger questions during the flight.

Serving meals and refreshments to passengers.

Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations.

Giving first aid to passengers where necessary.

Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers.

Expeditors:

Asst. Air Import Supervisor

(March 2005 - March 2006)

Receive, review, and process import documentation from overseas

Communicate with worldwide agents regarding proper documentation for imports.

Work with outside brokerage firms to obtain Customs release and other government agency releases as appropriate, arranging delivery and invoicing the appropriate account.

Process delivery of cargo, invoicing client, updating tracking system and collection of receivables within defined Company time frames.

Coordinate the release of goods from the carrier, Customs, or other governmental agency examinations that may be required.

Communicate with clients, coworkers, and supervisors in a clear, concise, and timely manner.

Adhere to all domestic and international shipping regulations.

Provide excellent and timely customer service, supervision and advice of the Branch Manager, by informing clients of the status of shipments.

Advise Branch Manager of any transaction problems or irregularities.

Adhere to all company policies, procedures, and guidelines, such as the Code of Conduct, assigned work schedules, and attendance requirements.

Review and reconcile all management and financial report for department. Review profitability and growth of department regularly with branch manager.

Skills and Knowledge

Ability to stay composed and focused under pressure and during emergencies.

Ability to handle difficult customers firmly and politely.

Ability to work effectively in a team.

A confident and friendly personality.

Ability to work efficiently and quickly.

Good mental arithmetic for handling transactions.

Education and Training

Degree in Bachelor of Commerce (Bombay University-2007)

Higher Secondary Education (Indian Community School Kuwait-2004)

Professional Development:

Microsoft Office Specialist (MOS), 2007

Personal Information

Residence Status

18 Transferrable

Marital Status

Unmarried

Driving License

Valid Kuwait Driving License

Languages

Hindi, English, Arabic.

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